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Customer Questions & Answers

  • All(63)
  • Product Information(47)
  • Stock Status(3)
  • Payment
  • About Shipping(10)
  • Others(3)
Q

Hi, i am in Ireland. How long will it take for me to get this if i choose fast shipping? Very intrested.

By Darragh McGovern Aug-12/2018 15:48:50

A

Hello Darragh,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

Registered Air Mail 10-25 business days $0.14

Priority Line 10-20 business days $5.71

Expedited Shipping 7-10 business days $12.46

Please note: the standard and expedited shipping costs are only estimates; the actual shipping price will be shown on the order page.


Learn more information about our shipping methods here:http://www.gearbest.com/about/shipping-methods.html 

 


Q

Is product shiped from EU to my country Croatia?

By Igor Aug-10/2018 14:17:46

A

Hello Igor,

We are sincerely sorry that the item will be shipped out from China not EU warehouse to your country.

Hope you may understand us.

Q

Hello, does it have Lithuanian language?

By Kęstutis Jul-23/2018 07:09:32

A

Hello Kęstutis,
Yes, please feel free to order it.
Best Regards

Q

will this will work in Kazakhstan and India?

By Bhavya Jun-30/2018 06:58:19

A

Hello Bhavya,


Unlocked for Worldwide use. Please ensure local area network is compatible. 

Please check with your carrier/provider before purchasing this item.

Network:
GSM Band 2/3/5/8 
WCDMA Band 1/2/5/8
FDD-LTE Band 1/3/4/5/7/8/20
TDD-LTE Band 38/40

Q

it has Spanish language?

By KEVIN JAVIER Jun-19/2018 02:53:41

A

Hello KEVIN,
Yes, please feel free to order it.
Best Regards

Q

Hi, the phone comes with an adapter for european sockets?

By Iulian Ilie Jun-16/2018 09:13:40

A

Dear Iulian,


It comes with EU plug.

Q

do earphones come in the package?

By Ryan May-30/2018 16:50:59

A

Hello Ryan,


We are sorry that the earphone is not in this package.

Package Contents

Cell Phone: 1 
Earphones Adapter: 1 
English Manual : 1 
SIM Needle: 1 
USB Cable: 1    


Q

Hi, I'd like to know about the languages... Does It have Portuguese and Portuguese-Br?

By Guilherme May-23/2018 20:48:29

A

Hello Guilherme,

Yes, it supports Portuguese and Portuguese-Br.

Q

What is the warranty or guarantee on this phone?

By Dillon May-17/2018 09:53:32

A

Hello Dillon
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

can that phone be a wireless charge?

By Martin Franko May-09/2018 18:12:57

A

Hello Martin, 
No ,I am sincerely sorry that it can not .

Q

Hello, does it have Lithuanian language?

By Kęstutis Jul-23/2018 07:09:32

A

Hello Kęstutis,
Yes, please feel free to order it.
Best Regards

Q

will this will work in Kazakhstan and India?

By Bhavya Jun-30/2018 06:58:19

A

Hello Bhavya,


Unlocked for Worldwide use. Please ensure local area network is compatible. 

Please check with your carrier/provider before purchasing this item.

Network:
GSM Band 2/3/5/8 
WCDMA Band 1/2/5/8
FDD-LTE Band 1/3/4/5/7/8/20
TDD-LTE Band 38/40

Q

it has Spanish language?

By KEVIN JAVIER Jun-19/2018 02:53:41

A

Hello KEVIN,
Yes, please feel free to order it.
Best Regards

Q

Hi, the phone comes with an adapter for european sockets?

By Iulian Ilie Jun-16/2018 09:13:40

A

Dear Iulian,


It comes with EU plug.

Q

do earphones come in the package?

By Ryan May-30/2018 16:50:59

A

Hello Ryan,


We are sorry that the earphone is not in this package.

Package Contents

Cell Phone: 1 
Earphones Adapter: 1 
English Manual : 1 
SIM Needle: 1 
USB Cable: 1    


Q

Hi, I'd like to know about the languages... Does It have Portuguese and Portuguese-Br?

By Guilherme May-23/2018 20:48:29

A

Hello Guilherme,

Yes, it supports Portuguese and Portuguese-Br.

Q

can that phone be a wireless charge?

By Martin Franko May-09/2018 18:12:57

A

Hello Martin, 
No ,I am sincerely sorry that it can not .

Q

what charging port does it have? Micro USB or Type C ?

By Guy Eytan malka Apr-24/2018 11:44:04

A

Hello Guy, 
It has Micro USB.

Let me know if you need any help.

Q

What is the maximum amount of gb from a memory card the phone be extended to? 16gb? 32gb? 64gb? 128gb?

By Johanna Apr-21/2018 02:02:09

A

Hello Johanna, 

Thank you for your inquiry.

External Memory: Not Supported

Q

Can the memory be expanded using a micro sd card?

By Johanna Apr-21/2018 01:21:28

A

Hello Johanna, 

Thank you for your inquiry.

External Memory: Not Supported

Q

Hi, i would like to know if the blue device is on stock now?

By Fabian May-09/2018 00:42:34

A

Hello Fabian,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Hello, Is the item already in your stock or not yet ? Thanks.

By Denis Feb-06/2018 13:48:11

A

Hello Denis,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Will there be a 4GB Global version?

By Manuel Jan-30/2018 13:02:33

A

Hello Manuel,
We are sorry that there is no the version for the item.

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

Hi, i am in Ireland. How long will it take for me to get this if i choose fast shipping? Very intrested.

By Darragh McGovern Aug-12/2018 15:48:50

A

Hello Darragh,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

Registered Air Mail 10-25 business days $0.14

Priority Line 10-20 business days $5.71

Expedited Shipping 7-10 business days $12.46

Please note: the standard and expedited shipping costs are only estimates; the actual shipping price will be shown on the order page.


Learn more information about our shipping methods here:http://www.gearbest.com/about/shipping-methods.html 

 


Q

Is product shiped from EU to my country Croatia?

By Igor Aug-10/2018 14:17:46

A

Hello Igor,

We are sincerely sorry that the item will be shipped out from China not EU warehouse to your country.

Hope you may understand us.

Q

que cores tem estoque? e quanto tempo faz para ser despachado?

By Esnel Aghami Apr-29/2018 14:10:29

A

Hello Esnel,
The black and golden are all in stock.

 Shipping time depends on the shipping method you choose during the check out. You can check 'Shipping Cost To' on the item page for more information. Thank you for your inquiry.

Q

Hello does this ship to South Africa Via express?

By Kamandi Apr-13/2018 04:41:06

A

Hello Kamandi,
If there is available shipping method or you can choose your country when you make this order, it means we can ship it to your country now.

If this shipping method is available when you make this order, it means you can choose it.

Q

Why shipping to russian federation do not avalable???

By Max Mar-26/2018 16:29:46

A

Hello Max,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Hello, is it possible for you to send me the product in a discreet package from person to person as gift and used phone market on paper? thanks

By Junior Mar-12/2018 14:13:51

A

Dear Junior,


We are unable to mark the item as "   gift  " as it will be punished if it is found by the customs.


Q

How about customs taxes? When I receive phone dont need to pay customs taxes ?

By mcdeivis Mar-03/2018 13:39:40

A

Hello mcdeivis,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

DHL in Russia?

By td-interface Mar-02/2018 08:34:22

A

Hello td-interface,
Sorry.

Unregistered Air Mail(no tracking information)    10 - 25 business days    FREE SHIPPING    

Registered Air Mail    10 - 25 business days    $0.24    

Please note: the standard and expedited shipping costs are only estimates; the actual shipping price will be shown on the order page.


Q

when do you ship if you buy? February 20 or March 5?

By Lorenzo Mazzali Feb-19/2018 11:15:05

A

Hello Lorenzo,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Is the Black Redmi 5 5,7" 3GB in Stock? Or shipping from 5 of march????

By André Feb-15/2018 21:21:47

A

Hello André,

Sorry.
Dispatch: Mar 5 - Mar 9                              

Q

What is the warranty or guarantee on this phone?

By Dillon May-17/2018 09:53:32

A

Hello Dillon
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

how long is garantee?

By mw Mar-10/2018 08:44:05

A

Hello mw,

One year.
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 

Q

Its realy in stock?

By td-interface Mar-02/2018 08:27:31

A

Hello td-interface,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.