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Customer Questions & Answers

  • All(31)
  • Product Information(23)
  • Stock Status(1)
  • Payment(2)
  • About Shipping(4)
  • Others(1)
Q

Hi, Is this the global ROM version?

By joe Sep-02/2018 15:16:54

A

Hello Joe,


Rest assured that all of our products are original and global version. 

Please feel free to order anytime.


Q

Hi, I wanted to know if you had any stock of this product right now. Thank you

By Nahuel Diaz Jul-26/2018 22:55:29

A

Hello Nahuel,
Yes, we have stock, please feel free to order it.
Best Regards

Q

Do you send the phone with european electric plug?

By Kate Jul-21/2018 05:10:46

A

Hello Kate,

Yes.
This item is EU plug.

Q

Hello, if I send to the United States, Florida, I have to pay for duties or taxes in the country of destination?

By Ed Jun-23/2018 04:44:25

A

Hello Ed,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

The phone supports Hebrew?

By amit Jun-05/2018 08:39:30

A

Hello Amit,

We are sorry that it does not support Hebrew language.

Q

Is the phone compatible with the smart watch Samsung gear 2?

By João Ribeiro May-14/2018 15:28:55

A

Hello João,

Need to see if the smart watch Samsung Gear 2 is compatible with the Android system?

Q

Hi, supports this phone Czech language? Thanks (PS:sorry for my english)

By StepaCZE May-01/2018 18:40:39

A

Hello StepaCZE, 
It has Czech language.

Let me know if you need any help.

Q

Does the Xiaomi mobiles have guarantee/warranty

By Geoff Apr-23/2018 08:46:41

A

Hello Geoff
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Is the phone in stock? Can I order ? or is delivery expected?

By Aleks Fedorov Apr-18/2018 19:15:57

A

Hello Aleks,
Yes, we have stock, please feel free to order it.

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here:http://www.gearbest.com/about/shipping-methods.html


Q

Can I put 2 SIM cards and a SD memory card together in the phone?

By Paco Apr-17/2018 06:40:37

A

Hello Paco,
Thanks for your inquiry.

Sorry, you cannot put 2 SIM cards and a SD memory card together in the phone.

Q

Hi, Is this the global ROM version?

By joe Sep-02/2018 15:16:54

A

Hello Joe,


Rest assured that all of our products are original and global version. 

Please feel free to order anytime.


Q

Hi, I wanted to know if you had any stock of this product right now. Thank you

By Nahuel Diaz Jul-26/2018 22:55:29

A

Hello Nahuel,
Yes, we have stock, please feel free to order it.
Best Regards

Q

Do you send the phone with european electric plug?

By Kate Jul-21/2018 05:10:46

A

Hello Kate,

Yes.
This item is EU plug.

Q

The phone supports Hebrew?

By amit Jun-05/2018 08:39:30

A

Hello Amit,

We are sorry that it does not support Hebrew language.

Q

Is the phone compatible with the smart watch Samsung gear 2?

By João Ribeiro May-14/2018 15:28:55

A

Hello João,

Need to see if the smart watch Samsung Gear 2 is compatible with the Android system?

Q

Hi, supports this phone Czech language? Thanks (PS:sorry for my english)

By StepaCZE May-01/2018 18:40:39

A

Hello StepaCZE, 
It has Czech language.

Let me know if you need any help.

Q

Does the Xiaomi mobiles have guarantee/warranty

By Geoff Apr-23/2018 08:46:41

A

Hello Geoff
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Can I put 2 SIM cards and a SD memory card together in the phone?

By Paco Apr-17/2018 06:40:37

A

Hello Paco,
Thanks for your inquiry.

Sorry, you cannot put 2 SIM cards and a SD memory card together in the phone.

Q

the phone has the Portuguese language

By Nuno Apr-05/2018 18:01:32

A

Hello Nuno,
Thanks for your inquiry.

Yes, the item has the Portuguese language.

Q

Has is Russian language?

By Daria Mar-24/2018 18:19:08

A

Hello Daria, 
Thanks for your inquiry.

Yes it has Russian language.

Q

Is the phone in stock? Can I order ? or is delivery expected?

By Aleks Fedorov Apr-18/2018 19:15:57

A

Hello Aleks,
Yes, we have stock, please feel free to order it.

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here:http://www.gearbest.com/about/shipping-methods.html


Q

payment is cash on delivery

By rahul Mar-19/2018 15:25:36

A

Hello rahul,

We don't support payment ( cash on delivery).

Gearbest accepts the following safe and secure payment methods:

1. PayPal

2. Credit card via PayPal

3. Wire transfer

4. Western Union

5. Boleto Bancario via Ebanx


Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods. 


If you would like to pay by wire transfer or Western Union, please contact us for further details.


Q

What can I do to be declared less than 50 USD on the invoice?

By Jorge Castro Feb-01/2018 02:52:28

A

Hello Jorge,
Thanks for your inquiry.

Sorry we cannot declare a lower value on the package.

Q

Hello, if I send to the United States, Florida, I have to pay for duties or taxes in the country of destination?

By Ed Jun-23/2018 04:44:25

A

Hello Ed,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

What is priority line? is secure? why so cheap?

By Josue Mar-01/2018 14:37:23

A

Hello Josue,


The shipping time depends on the shipping method selected during the checkout. 


Priority Line: 5-25 business days (Only available for certain countries)

It is secure.


For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html   


Q

In how many days does it arrive in Peru?

By Gustavo Feb-08/2018 19:51:10

A

Hello Gustavo,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here:http://www.gearbest.com/about/shipping-methods.html

 


Q

How long is shipping?

By Dejmar Jan-24/2018 14:17:02

A

Hello Dejmar,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Is a silicon case included in the package ?

By Frank Yao Mar-02/2018 18:23:38

A

Hello Frank,

Package Contents

Cell Phone: 1 
English Manual : 1 
Power Adapter: 1 
SIM Needle: 1 
USB Cable: 1