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Customer Questions

  • All(36)
  • Product Information(23)
  • Stock Status(1)
  • Payment
  • About Shipping(11)
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Q

Dear Seller! What does it mean "The battery can be removed, but it cannot be removed." If it is removable do you have battery? I would like to buy replacement battery.

By T Zoli Mar-11/2019 10:03:18

A
Hello T,For your issue, we contact the supplier to confirm.The battery of this product can not be removed.
Q

Is it possible to change the current 250W motor to a 350W 36V brushless motor? I have the 10.4 Ah battery.

By Merak Mar-07/2019 12:04:32

A
Hello Merak,The car was originally equipped with a 250W brushless toothed motor; you can replace it, but it is not recommended to modify the vehicle yourself.
Q

Hi, what requirements does the battery charger have? I would like to be able to charge the bike while I am travelling in the autocaravan, with it's power supply. Which is the minimum power needed to charge the bike?

By Eneko Jan-23/2019 20:05:09

A
Hello Eneko,The car is equipped with a charger, and the charger is suitable for charging the electric bicycle with an input voltage of 100V~240V.
Q

I want to purchase one before i do please tell me how many are in stock as i dont want to purchase while its not in stock many complaint people buying while it says its in stock (lie) but its not actually in stock

By Mohammad Jan-05/2019 07:35:07

A
Hello Mohammad,The item is in stock now,please feel free to order it. Best Regards
Q

Hello! How can I know if the battery is 7.8ah or 10.4ah? Thanks

By Carol Dec-27/2018 23:50:09

A
Hello Carol, The item you chose is 7.8Ah Battery .
Q

hi, please tell me does fiido d1 has a brushless motor like fiido d3, or is it totally different motor?

By Dawid Dec-05/2018 14:35:29

A
Hello Dawid,Fiido d1 and fiido d3 are the same brushless toothed motor.
Q

Will I have to pay for custom if I want it to ship to Spain?

By Alex Oct-21/2018 00:59:57

A
Hello Alex, Sorry, we could not confirm it.Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies. Generally, import taxes can be reduced and in some cases avoided ( if applicable) with postal deliveries.For more details: http://www.gearbest.com/about/faq.html 
Q

Is the battery removable?

By Anthony Sep-30/2018 14:45:14

A
Hello Anthony, Thanks for your inquiry.The battery can be removed, but it cannot be removed.D1 battery and charger have charging protection device, will not affect (recommended: power off, power off the charger in time)
Q

Does the bike meet EAPC specifications in the UK?

By Darren Sep-24/2018 14:27:43

A
Hello Darren, Thank you for your inquiry.  Yes,it is ok.
Q

Hello, I have a Fiido D1 with 7,8 Ah battery and I want to upgrade my battery to 10,4 Ah. Is it possible and how? Is it possible to order spare parts in general?

By Simeon Simeonov Sep-11/2018 09:37:44

A
Hello Simeon, Thank you for your inquiry.  Hello, FIIDO D1 can replace the battery with a battery capacity of 10.4AH. If you need accessories, you can purchase it from Gearbest. Thank you again for choosing FIIDO.