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Customer Questions & Answers

  • All(35)
  • Product Information(22)
  • Stock Status(1)
  • Payment
  • About Shipping(11)
  • Others
Q

Dear Seller! What does it mean "The battery can be removed, but it cannot be removed." If it is removable do you have battery? I would like to buy replacement battery.

By T Zoli Mar-11/2019 10:03:18

A

Hello T,

For your issue, we contact the supplier to confirm.The battery of this product can not be removed.

Q

Hi, what requirements does the battery charger have? I would like to be able to charge the bike while I am travelling in the autocaravan, with it's power supply. Which is the minimum power needed to charge the bike?

By Eneko Jan-23/2019 20:05:09

A

Hello Eneko,

The car is equipped with a charger, and the charger is suitable for charging the electric bicycle with an input voltage of 100V~240V.


Q

I want to purchase one before i do please tell me how many are in stock as i dont want to purchase while its not in stock many complaint people buying while it says its in stock (lie) but its not actually in stock

By Mohammad Jan-05/2019 07:35:07

A

Hello Mohammad,

The item is in stock now,please feel free to order it. 

Best Regards


Q

Hello! How can I know if the battery is 7.8ah or 10.4ah? Thanks

By Carol Dec-27/2018 23:50:09

A

Hello Carol, 
The item you chose is 7.8Ah Battery .

Q

hi, please tell me does fiido d1 has a brushless motor like fiido d3, or is it totally different motor?

By Dawid Dec-05/2018 14:35:29

A

Hello Dawid,


Fiido d1 and fiido d3 are the same brushless toothed motor.

Q

Will I have to pay for custom if I want it to ship to Spain?

By Alex Oct-21/2018 00:59:57

A

Hello Alex, 

Sorry, we could not confirm it.


Taxes do not come from us if any. 


Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies. Generally, import taxes can be reduced and in some cases avoided ( if applicable) with postal deliveries.
For more details: http://www.gearbest.com/about/faq.html 

Q

Is the battery removable?

By Anthony Sep-30/2018 14:45:14

A

Hello Anthony, 
Thanks for your inquiry.

The battery can be removed, but it cannot be removed.

D1 battery and charger have charging protection device, will not affect (recommended: power off, power off the charger in time)


Q

Does the bike meet EAPC specifications in the UK?

By Darren Sep-24/2018 14:27:43

A

Hello Darren, 

Thank you for your inquiry.  

Yes,it is ok.

Q

Hello, I have a Fiido D1 with 7,8 Ah battery and I want to upgrade my battery to 10,4 Ah. Is it possible and how? Is it possible to order spare parts in general?

By Simeon Simeonov Sep-11/2018 09:37:44

A

Hello Simeon, 

Thank you for your inquiry.  

Hello, FIIDO D1 can replace the battery with a battery capacity of 10.4AH. If you need accessories, you can purchase it from Gearbest. Thank you again for choosing FIIDO.

Q

How long dose it take for a Fiido d1 electric fold up bike to be shipped to the UK

By Dave Sep-02/2018 20:29:35

A

Hello Dave,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Dear Seller! What does it mean "The battery can be removed, but it cannot be removed." If it is removable do you have battery? I would like to buy replacement battery.

By T Zoli Mar-11/2019 10:03:18

A

Hello T,

For your issue, we contact the supplier to confirm.The battery of this product can not be removed.

Q

Hi, what requirements does the battery charger have? I would like to be able to charge the bike while I am travelling in the autocaravan, with it's power supply. Which is the minimum power needed to charge the bike?

By Eneko Jan-23/2019 20:05:09

A

Hello Eneko,

The car is equipped with a charger, and the charger is suitable for charging the electric bicycle with an input voltage of 100V~240V.


Q

Hello! How can I know if the battery is 7.8ah or 10.4ah? Thanks

By Carol Dec-27/2018 23:50:09

A

Hello Carol, 
The item you chose is 7.8Ah Battery .

Q

hi, please tell me does fiido d1 has a brushless motor like fiido d3, or is it totally different motor?

By Dawid Dec-05/2018 14:35:29

A

Hello Dawid,


Fiido d1 and fiido d3 are the same brushless toothed motor.

Q

Is the battery removable?

By Anthony Sep-30/2018 14:45:14

A

Hello Anthony, 
Thanks for your inquiry.

The battery can be removed, but it cannot be removed.

D1 battery and charger have charging protection device, will not affect (recommended: power off, power off the charger in time)


Q

Does the bike meet EAPC specifications in the UK?

By Darren Sep-24/2018 14:27:43

A

Hello Darren, 

Thank you for your inquiry.  

Yes,it is ok.

Q

Hello, I have a Fiido D1 with 7,8 Ah battery and I want to upgrade my battery to 10,4 Ah. Is it possible and how? Is it possible to order spare parts in general?

By Simeon Simeonov Sep-11/2018 09:37:44

A

Hello Simeon, 

Thank you for your inquiry.  

Hello, FIIDO D1 can replace the battery with a battery capacity of 10.4AH. If you need accessories, you can purchase it from Gearbest. Thank you again for choosing FIIDO.

Q

Hello, what is the diameter and length of the seat tube ?

By Stépha Aug-17/2018 07:47:43

A

Hello Stépha, 
The diameter of the seat tube is: 33.9mm, the length is: 530mm.

Let me know if you need any help.

Q

This is an electric bike, so what if I would like to use it when it's raining? Is it water resistant? Especially those parts where you switch between the electric mode, and the other side the power display. Thank you!

By Tom Aug-10/2018 16:05:44

A

Hello Tom,

The car has a waterproof design, there is no problem in normal rainy days, just don't wading in water or rain for a long time.

Q

How much does the bike weigh?

By Sarah Aug-05/2018 14:47:14

A

Hello Sarah, 
Thanks for your inquiry.

Product weight: 18.0000 kg 

Q

I want to purchase one before i do please tell me how many are in stock as i dont want to purchase while its not in stock many complaint people buying while it says its in stock (lie) but its not actually in stock

By Mohammad Jan-05/2019 07:35:07

A

Hello Mohammad,

The item is in stock now,please feel free to order it. 

Best Regards


Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

Will I have to pay for custom if I want it to ship to Spain?

By Alex Oct-21/2018 00:59:57

A

Hello Alex, 

Sorry, we could not confirm it.


Taxes do not come from us if any. 


Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies. Generally, import taxes can be reduced and in some cases avoided ( if applicable) with postal deliveries.
For more details: http://www.gearbest.com/about/faq.html 

Q

How long dose it take for a Fiido d1 electric fold up bike to be shipped to the UK

By Dave Sep-02/2018 20:29:35

A

Hello Dave,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

How long dose it take delivery to get to the UK.? (England.)

By dave Aug-29/2018 17:14:04

A

Hello Dave,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Suddenly there is no shipping method for Greece. Help me, I want to order the bike today.

By Alexandros P. Aug-02/2018 19:03:37

A

Hello Alexandros,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Hi, when is a delivery to Germany possible? I would like to buy the bike. regards Philipp

By Philipp Jul-31/2018 09:36:30

A

Hello Philipp,


We have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Q

Anyone knowing how much tax will pay for UK?

By Angie Jul-15/2018 16:34:43

A

Hello Angie,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

good morning   For shipping to Spain pay customs or come free of taxes thanks greetings

By juan manuel Jun-28/2018 05:37:28

A

Hello Juan,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

it dose ship in india possible or not?

By Mitesh Jun-03/2018 07:13:43

A

Hello Mitesh,
If there is available shipping method or you can choose your country when you make this order, it means we can ship it to your country now.

Q

Hello, is it possible to estimate the amount I ll pay at custom office of Greece which is a EU country? I am really interested but I hope not to have problems at custom office taxes

By Giannis May-24/2018 14:28:24

A

Hello Giannis,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hello, do you send to Chile? Thanks

By Edgar Apr-09/2018 03:05:49

A

Hello Edgar,                                                                                                                                                                                                               

I have checked it for you, because the limit shipping method, this item can't be shipped to your country now. We will improve it as soon as possible.
Please kindly choose other available items.
Check out our brand new products here: http://www.gearbest.com/new-products/
Grab our best deals here: http://www.gearbest.com/gadget-deals.html

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!