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Customer Q&A

  • All(15)
  • Product Information(11)
  • Stock Status
  • Payment
  • About Shipping(2)
  • Others(2)
Q

Hello, I would like to know if this mobile phone supports greek language. I would like also to know how long it takes to receive this in Greece. Thank you.

By Achilleas Galatsidas Jul-11/2018 18:14:59

A

Hello Achilleas,

It supports greek language.

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Does the Mi MIX 2 support MHL (media high definition link)? Can I connect from the Micro USB to a HDMI TV through the proper cable? Thank you for your help.

By Daniel May-27/2018 00:27:00

A

Hello Daniel,

No, sorry.


Q

I LIKE THIS PHONE , I need to review this product my YouTube channel so I need this copy

By Ameen May-20/2018 11:50:15

A

Hello Ameen,


Please kindly contact our Youtube team via email here:  youtube@gearbest.com.


Q

hello..i am from Cyprus i want the mi mix2 special edition global version..can i pay more money for the shipping to be safe?and how many days can i hold it to my card?

By kostas charalambous May-15/2018 14:59:33

A

You can pay for transportation insurance

Q

Hello I want to buy this phone.Can you tell me which method of shipping I have to choose in order not to pay taxes in Greece ?Thank you.

By Jim Apr-26/2018 19:33:13

A

Hello Jim,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Unregistered Air Mail(no tracking information)    10 - 25 business days    FREE SHIPPING    

Registered Air Mail    15 - 20 business days    FREE SHIPPING    

Priority Line    8 - 18 business days    $22.67    

Please note: the standard and expedited shipping costs are only estimates; the actual shipping price will be shown on the order page.


Q

dose it support External Memory: TF card ?

By reza Apr-24/2018 11:32:27

A

Hello reza, 

External Memory: TF card up to 128GB (not included)    

Let me know if you need any help.

Q

Hi , This Phone have italiano menu? Abouth slot for expand internal memory You confirm This features ? Tanks

By Alessandro Uccelli Apr-11/2018 22:34:23

A

Hello Alessandro, 
This item has Italy language ,and it supports TF card up to 128GB (not included).

Q

Is this phone compatible with the mobile networks in Bulgaria ?

By Ognyan Kostadinov Mar-29/2018 12:35:43

A

Hello Ognyan,
Please kindly check the link for Network Frequency of your country:http://maps.mobileworldlive.com/


Please kindly check your local operator and check whether it is suitable for your country.

 Network: 
2G: GSM Band 2/3/5/8
2G: CDMA BC0/BC1/BC6/BC10
3G: CDMA EVDO/BC0/BC1/BC6/BC10
3G: WCDMA Band 1/2/3/4/5/6/8/9/19
3G: TD-SCDMA Band 34/39
4G: TDD-LTE Band 34/38/39/40/41
4G: FDD-LTE Band 1/2/3/4/5/7/8/12/13/17/18/19/20/25/26/27/28/29/30

Q

Does this version support NCF?

By Bernd Mar-21/2018 10:29:14

A

Hello Bernd,

Yes, it supports NFC.

Thank you for your inquiry.

Q

Hello! According to information here the package does not include White case and Earphone adapter, is it correct?

By Oleg Mar-21/2018 05:50:07

A

Hello Oleg, 

Thank you for your inquiry.

Package Contents

Cell Phone: 1 
Power Adapter: 1 
USB Cable: 1 
SIM Needle: 1    


Q

Hello, I would like to know if this mobile phone supports greek language. I would like also to know how long it takes to receive this in Greece. Thank you.

By Achilleas Galatsidas Jul-11/2018 18:14:59

A

Hello Achilleas,

It supports greek language.

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Does the Mi MIX 2 support MHL (media high definition link)? Can I connect from the Micro USB to a HDMI TV through the proper cable? Thank you for your help.

By Daniel May-27/2018 00:27:00

A

Hello Daniel,

No, sorry.


Q

I LIKE THIS PHONE , I need to review this product my YouTube channel so I need this copy

By Ameen May-20/2018 11:50:15

A

Hello Ameen,


Please kindly contact our Youtube team via email here:  youtube@gearbest.com.


Q

hello..i am from Cyprus i want the mi mix2 special edition global version..can i pay more money for the shipping to be safe?and how many days can i hold it to my card?

By kostas charalambous May-15/2018 14:59:33

A

You can pay for transportation insurance

Q

dose it support External Memory: TF card ?

By reza Apr-24/2018 11:32:27

A

Hello reza, 

External Memory: TF card up to 128GB (not included)    

Let me know if you need any help.

Q

Hi , This Phone have italiano menu? Abouth slot for expand internal memory You confirm This features ? Tanks

By Alessandro Uccelli Apr-11/2018 22:34:23

A

Hello Alessandro, 
This item has Italy language ,and it supports TF card up to 128GB (not included).

Q

Does this version support NCF?

By Bernd Mar-21/2018 10:29:14

A

Hello Bernd,

Yes, it supports NFC.

Thank you for your inquiry.

Q

Does it really have FM radio? Yours spec says: Additional Features: 3G,4G,Alarm,Bluetooth,Browser,Calculator,Calendar,Camera,E-book,Fingerprint recognition,FM,GPS,MP3,MP4 What standard of 8GB RAM does it have? DDR4L?

By Pawel Mar-01/2018 12:34:27

A

Hello Pawel,


Yes, it included FM radio. 


Let me know if you need any further assistance. 


Q

they realy have 8Gb of Ram?? and External Memory, support up to 128 Gb sd card ??

By Marco Almeida Feb-27/2018 12:33:22

A

Hello Marco,
Thanks for your inquiry.

Yes, the item has 8GB RAM.

External Memory: TF card up to 128GB (not included).

Q

Is this product available?

By Andres Feb-09/2018 19:37:45

A

Hello Andres,


Please note that the item is in stock now.

You can make the order and we will arrange the shipment soon.


Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

Hello I want to buy this phone.Can you tell me which method of shipping I have to choose in order not to pay taxes in Greece ?Thank you.

By Jim Apr-26/2018 19:33:13

A

Hello Jim,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Unregistered Air Mail(no tracking information)    10 - 25 business days    FREE SHIPPING    

Registered Air Mail    15 - 20 business days    FREE SHIPPING    

Priority Line    8 - 18 business days    $22.67    

Please note: the standard and expedited shipping costs are only estimates; the actual shipping price will be shown on the order page.


Q

After buying xiaomi mi mix 2 and the payment is complete then I hav to pay extra money to USA Customs?

By Nektarios Mar-09/2018 05:05:20

A

Hello Nektarios,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Is this phone compatible with the mobile networks in Bulgaria ?

By Ognyan Kostadinov Mar-29/2018 12:35:43

A

Hello Ognyan,
Please kindly check the link for Network Frequency of your country:http://maps.mobileworldlive.com/


Please kindly check your local operator and check whether it is suitable for your country.

 Network: 
2G: GSM Band 2/3/5/8
2G: CDMA BC0/BC1/BC6/BC10
3G: CDMA EVDO/BC0/BC1/BC6/BC10
3G: WCDMA Band 1/2/3/4/5/6/8/9/19
3G: TD-SCDMA Band 34/39
4G: TDD-LTE Band 34/38/39/40/41
4G: FDD-LTE Band 1/2/3/4/5/7/8/12/13/17/18/19/20/25/26/27/28/29/30

Q

Hello! According to information here the package does not include White case and Earphone adapter, is it correct?

By Oleg Mar-21/2018 05:50:07

A

Hello Oleg, 

Thank you for your inquiry.

Package Contents

Cell Phone: 1 
Power Adapter: 1 
USB Cable: 1 
SIM Needle: 1