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Customer Questions & Answers

  • All(15)
  • Product Information(15)
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Q

can this product with a phone with ios?

By Luiza Nov-24/2018 12:16:36

A

Hello Luiza,

For your issue, please kindly note:

Yes,it can.

Q

The screen can be setted to be always on, like a real watch?

By Guilherme Oct-19/2018 10:40:03

A

Hello Guilherme, 
No ,I am sincerely sorry that it can not .

Q

Is this smartwatch able to remote music players (such as spotify) as well?

By Smartwatch Oct-16/2018 19:38:02

A

Hello Smartwatch,


This smartwatch is unable to remote music players (such as spotify).

Q

hi friend this watch support huawei gr5mini..anroid version 7.0

By lasitha Aug-26/2018 03:50:58

A

Hello Lasitha, 
It supports huawei gr5mini..anroid version 7.0.

Let me know if you need any help.

Q

Where can I get a spare charging cable (or 2)?

By James Watt Aug-16/2018 00:25:02

A

Hello James,

For your issue, please kindly note:

Package Contents: 1 x Smart Watch, 1 x USB Charging Cable, 1 x Chinese User Manual
It will come with the charging cable.    


Q

has this watch memory (TF) card slot?

By tom Jul-14/2018 13:22:10

A

Hello Tom, 
Sorry,it doesn't have memory (TF) card slot.

Let me know if you need any help.

Q

Is this support incoming call and messages ?

By Waqas Jun-25/2018 14:00:57

A

There are call reminders, but can't answer the call, support information synchronization and display.

Q

can this product with a phone with android 4.0 ????

By bornface Jun-25/2018 08:21:09

A

Hello Bornface,
Thanks for your inquiry.

Sorry, the item is not compatible with a phone with android 4.0.

Q

Does the watch support Hebrew (right to left) notifications?

By Yaron Klein May-22/2018 19:03:17

A

Hello Yaron, 

Thank you for your inquiry.

Support language: Simplified Chinese, Traditional Chinese, English, Japanese, Korean, Spanish, German, Italian, French, Greek, Turkish, Russian, Dutch, Portuguese.


Q

Can the watch record steps without being connected to the phone?

By Warren May-17/2018 13:23:21

A

Hello Warren,

Please  download "heyband" to install the APP. After successful pairing, the  stepping function is working normally after the product is activated. If you need to synchronize the step data to your phone, you must connect to the APP. Detailed operation guide available in APP "Personal Center" - "Help"

Q

can this product with a phone with ios?

By Luiza Nov-24/2018 12:16:36

A

Hello Luiza,

For your issue, please kindly note:

Yes,it can.

Q

The screen can be setted to be always on, like a real watch?

By Guilherme Oct-19/2018 10:40:03

A

Hello Guilherme, 
No ,I am sincerely sorry that it can not .

Q

Is this smartwatch able to remote music players (such as spotify) as well?

By Smartwatch Oct-16/2018 19:38:02

A

Hello Smartwatch,


This smartwatch is unable to remote music players (such as spotify).

Q

hi friend this watch support huawei gr5mini..anroid version 7.0

By lasitha Aug-26/2018 03:50:58

A

Hello Lasitha, 
It supports huawei gr5mini..anroid version 7.0.

Let me know if you need any help.

Q

Where can I get a spare charging cable (or 2)?

By James Watt Aug-16/2018 00:25:02

A

Hello James,

For your issue, please kindly note:

Package Contents: 1 x Smart Watch, 1 x USB Charging Cable, 1 x Chinese User Manual
It will come with the charging cable.    


Q

has this watch memory (TF) card slot?

By tom Jul-14/2018 13:22:10

A

Hello Tom, 
Sorry,it doesn't have memory (TF) card slot.

Let me know if you need any help.

Q

Is this support incoming call and messages ?

By Waqas Jun-25/2018 14:00:57

A

There are call reminders, but can't answer the call, support information synchronization and display.

Q

can this product with a phone with android 4.0 ????

By bornface Jun-25/2018 08:21:09

A

Hello Bornface,
Thanks for your inquiry.

Sorry, the item is not compatible with a phone with android 4.0.

Q

Does the watch support Hebrew (right to left) notifications?

By Yaron Klein May-22/2018 19:03:17

A

Hello Yaron, 

Thank you for your inquiry.

Support language: Simplified Chinese, Traditional Chinese, English, Japanese, Korean, Spanish, German, Italian, French, Greek, Turkish, Russian, Dutch, Portuguese.


Q

Can the watch record steps without being connected to the phone?

By Warren May-17/2018 13:23:21

A

Hello Warren,

Please  download "heyband" to install the APP. After successful pairing, the  stepping function is working normally after the product is activated. If you need to synchronize the step data to your phone, you must connect to the APP. Detailed operation guide available in APP "Personal Center" - "Help"

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!