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Customer Q&A

  • All(32)
  • Product Information(24)
  • Stock Status(1)
  • Payment
  • About Shipping(4)
  • Others(3)
Q

hi is there any warranty ?

By Hamad Dec-02/2018 11:20:41

A

Hello Hamad
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Does it has FCC ID ?

By Vicente Nov-11/2018 02:46:46

A

Hello Vicente,

No, it does not have  FCC ID.

Q

how long would it take to receive in south africa with expidited shipping?

By Jono Aug-24/2018 20:42:59

A

Hello Jono,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hello there, i've noticed that this phablet doesn't have a minijack, it comes with an adapter or any other solution for this matter?

By André Jun-30/2018 02:40:49

A

Hello André, 
This item contains :

Back Case : 1 
Cell Phone: 1 
Other: 1 x Type-C Cable 
Power Adapter: 1 
Screen Protector: 1 
SIM Needle: 1 
USB Cable: 1    


Q

Can it be upgraded to Android 8.0?

By Eric Jun-12/2018 15:03:35

A

Hello Eric,

We are sorry that it can not be upgraded to Android 8.0.

Q

will the 4g network work in the united states of america?

By brandon wahl Jun-12/2018 14:47:49

A

Hello Brandon,
Unlocked for Worldwide use. Please ensure local area network is compatible. click here for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Networks:
2G: GSM 900/1800/1900MHz
3G: WCDMA B1/B8
4G: FDD-LTE B1/B3/B7/B8/B20    


Q

hi, does it have a notification diode? (eg missed calls, text messages, e-mail)

By Irek Apr-27/2018 12:48:59

A

Dear Irek,


Yes, it has LED notification lights.

Q

Is this gorilla glass 4?

By Damian Stuart Apr-18/2018 14:53:34

A

Hello Damian,
Thanks for your inquiry.

Sorry, the screen is not the gorilla glass 4.

Q

Hi Can I find "CAST" in the Display settings? Or better yet another question... does this phone has what it takes (needs) to be able to use my SmartTv as a wireless display? Thanks

By Tudor Mar-18/2018 12:14:32

A

Hello Tudor,


K10 phone supports this projection function.

Q

Hello please when will be avilable Oukitel k10 in black/gold color?

By Jakub Uharcek Mar-01/2018 05:40:05

A

Hello Jakub,

Dispatch: Mar 19 - Mar 23 

This item usually can be sent out after 12-18  business days after payment.
Please feel free to order now.

Q

hi is there any warranty ?

By Hamad Dec-02/2018 11:20:41

A

Hello Hamad
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Does it has FCC ID ?

By Vicente Nov-11/2018 02:46:46

A

Hello Vicente,

No, it does not have  FCC ID.

Q

Hello there, i've noticed that this phablet doesn't have a minijack, it comes with an adapter or any other solution for this matter?

By André Jun-30/2018 02:40:49

A

Hello André, 
This item contains :

Back Case : 1 
Cell Phone: 1 
Other: 1 x Type-C Cable 
Power Adapter: 1 
Screen Protector: 1 
SIM Needle: 1 
USB Cable: 1    


Q

Can it be upgraded to Android 8.0?

By Eric Jun-12/2018 15:03:35

A

Hello Eric,

We are sorry that it can not be upgraded to Android 8.0.

Q

hi, does it have a notification diode? (eg missed calls, text messages, e-mail)

By Irek Apr-27/2018 12:48:59

A

Dear Irek,


Yes, it has LED notification lights.

Q

Hi Can I find "CAST" in the Display settings? Or better yet another question... does this phone has what it takes (needs) to be able to use my SmartTv as a wireless display? Thanks

By Tudor Mar-18/2018 12:14:32

A

Hello Tudor,


K10 phone supports this projection function.

Q

I need to put in the NOTE the value of {$ 72,80}. Please let me know if you can send me a note with this amount.

By macedo Feb-23/2018 18:31:44

A

Hello macedo,
Sorry, the item price is 302.23 USD instead of 72.80 USD.

Please note all our items come from China and prices vary often according to many factors such as currency exchange and suppliers.

Sometimes prices will increase or decrease.These are market's facts. 


Q

Hello, can it take 2x Nano SIM and 1 Micro SD Card at the same time? thanks

By ALESSANDRO Feb-10/2018 19:17:01

A

Hello ALESSANDRO, 
Yes , the 2 x nano SIM card and a TF card can be inserted at the same time .

Q

Will this phone work in the U.S.A?

By Allen Feb-02/2018 14:45:33

A

Dear Allen,


Thank you for your inquiry.

Unlocked for Worldwide use. Please ensure local area network is compatible. 

Please check with your carrier/provider before purchasing this item.

Networks:
2G: GSM 900/1800/1900MHz
3G: WCDMA B1/B8
4G: FDD-LTE B1/B3/B7/B8/B20

Q

HELLO what is the weight of the K10 when the battery is attached?

By GERT Jan-31/2018 04:38:33

A

Hello GERT,


Product weight: 0.2835 kg. 

Let me know if you need any further assistance. 


Q

Hello please when will be avilable Oukitel k10 in black/gold color?

By Jakub Uharcek Mar-01/2018 05:40:05

A

Hello Jakub,

Dispatch: Mar 19 - Mar 23 

This item usually can be sent out after 12-18  business days after payment.
Please feel free to order now.

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

how long would it take to receive in south africa with expidited shipping?

By Jono Aug-24/2018 20:42:59

A

Hello Jono,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Sir, can ship to Malaysia?

By roslee Feb-19/2018 10:18:31

A

Hello roslee,
We ship everywhere in the world from the CN warehouse.

Q

Is shipping from Europe planned?

By Radislav Feb-06/2018 06:16:06

A

Hello Radislav,
We ship everywhere in the world from the HK warehouse.

Q

the customs tax is our responsibility ?

By Eitan boublil Jan-12/2018 17:15:25

A

Hello Eitan,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

will the 4g network work in the united states of america?

By brandon wahl Jun-12/2018 14:47:49

A

Hello Brandon,
Unlocked for Worldwide use. Please ensure local area network is compatible. click here for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Networks:
2G: GSM 900/1800/1900MHz
3G: WCDMA B1/B8
4G: FDD-LTE B1/B3/B7/B8/B20    


Q

Is this gorilla glass 4?

By Damian Stuart Apr-18/2018 14:53:34

A

Hello Damian,
Thanks for your inquiry.

Sorry, the screen is not the gorilla glass 4.

Q

two questions: 1) Can this phone support Sim1: 4G (LTE), Sim2: 3G (WCDMA), both at the same time? 2) As far as I understand, you will need to pass the Google Safety Net in order to use the Android Pay, may I know if this phone and NFC allows Android Pay and pass the Google SafetyNet? 3) Does it come with Infrared Blaster? I am really interested with this phone.

By c.little Jan-19/2018 02:44:10

A

Hello c.little,


Yes, it can support Sim1: 4G (LTE), Sim2: 3G (WCDMA), both at the same time. 

Google Play Store: Yes 

There is no Infrared Blaster.

Let me know if you need any further assistance.