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Customer Questions & Answers

  • All(4)
  • Product Information(3)
  • Stock Status
  • Payment
  • About Shipping(1)
  • Others
Q

Where can I download latest firmware? Official Excelvan site has nothing on this model.

By Dan Jun-20/2018 12:55:08

A

Regarding the firmware download, please leave the email only privately to the user

Q

Hello, how noisy is the fan? Comparing to the Alfawise X

By Hugo Jun-05/2018 02:18:35

A

Hi Hugo, 

This machine is 150W, other models power is 55W, so the noise is slightly larger.

Q

Can the projector be mounted on a usual camera tripod? Would be very convenient - the weight should be ok, but there has to be the right connection (bolt).

By Patrick Jun-03/2018 21:35:52

A

Hello Patrick,

It can not be installed on ordinary cameras, this model does not have screw holes, you can use the tray.

Q

Dear Madam or Sir, I'm interested to order Excelvan Q7 World Cup Memorial Projector and I want to ask, how long will it take to come to Greece? Furthermore, are there going to be further charges for custom and taxes? What should I do in order to avoid this?

By Nickolaos Challas May-23/2018 12:10:16

A

Hello Nickolaos,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here:http://www.gearbest.com/about/shipping-methods.html 

 

Unfortunately, we have no control over local regulations and potential import duties, and cannot predict how much they may be. 


To know more about tax, please review our terms and conditions in the link below:

http://www.gearbest.com/about/terms-and-conditions.html


Please also refer to our FAQ's about tax here: http://www.gearbest.com/about/faq.html

You may also like to contact your local customs office for more detailed information. 


Q

Where can I download latest firmware? Official Excelvan site has nothing on this model.

By Dan Jun-20/2018 12:55:08

A

Regarding the firmware download, please leave the email only privately to the user

Q

Hello, how noisy is the fan? Comparing to the Alfawise X

By Hugo Jun-05/2018 02:18:35

A

Hi Hugo, 

This machine is 150W, other models power is 55W, so the noise is slightly larger.

Q

Can the projector be mounted on a usual camera tripod? Would be very convenient - the weight should be ok, but there has to be the right connection (bolt).

By Patrick Jun-03/2018 21:35:52

A

Hello Patrick,

It can not be installed on ordinary cameras, this model does not have screw holes, you can use the tray.

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

Dear Madam or Sir, I'm interested to order Excelvan Q7 World Cup Memorial Projector and I want to ask, how long will it take to come to Greece? Furthermore, are there going to be further charges for custom and taxes? What should I do in order to avoid this?

By Nickolaos Challas May-23/2018 12:10:16

A

Hello Nickolaos,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here:http://www.gearbest.com/about/shipping-methods.html 

 

Unfortunately, we have no control over local regulations and potential import duties, and cannot predict how much they may be. 


To know more about tax, please review our terms and conditions in the link below:

http://www.gearbest.com/about/terms-and-conditions.html


Please also refer to our FAQ's about tax here: http://www.gearbest.com/about/faq.html

You may also like to contact your local customs office for more detailed information. 


Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!