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Customer Questions

  • All(74)
  • Product Information(56)
  • Stock Status(5)
  • Payment
  • About Shipping(6)
  • Others(7)
Q

india shipping available and the warranty covered

By selva Jun-27/2018 21:41:38

A
Hello Selva,Registered Air Mail    10-25 business days    FREE SHIPPING    Please note: the standard and expedited shipping costs are only estimates; the actual shipping price will be shown on the order page.    Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 
Q

Can you ship to Brazil?

By gustavo Jun-13/2018 02:51:32

A
Hello Gustavo,Yes, we have stock, please feel free to order it. Priority Line    20-50 business days    $4.76    Please note: the standard and expedited shipping costs are only estimates; the actual shipping price will be shown on the order page.    
Q

Does Elephone U Pro have Estonian language option ?

By Trekker Jun-05/2018 05:56:18

A
Hello Trekker,No, sorry.Language: Japanese, English, Bahasa Indonesia, Bahasa Melayu, Cestina, Dansk, Deutsch, Espanol, Filipino, French, Hrvatski, Italiano, Latviesu, Lietuviu, Magyar, Nederlands, Norsk, Polish, Portuguese, Romana, Slovencina, Suomi, Svenska, Tieng viet, Turkish, Greek, Bulgarian, Russian, Ukrainian, Hebrew, Arabic, Thai, Khmer, Korean, Simplified / Traditional Chinese 
Q

will this phone get a future update android P

By nuhu May-31/2018 21:17:10

A
Dear Nuhu,It does not support OTA,can not be updated to android P.
Q

Does the product have NFC u have answered different to the same question. Does Android PAY Work?

By Joe May-09/2018 18:49:03

A
Hello Joe, Yes ,this item has NFC .This item system is Android 8.0 .
Q

hello what HK-2 and HK in warehouse options ? thanks

By teixeira May-05/2018 23:14:45

A
Dear Teixeira,They are different warehouses in HK.
Q

I liked your product Elephone U Pro. I would like to promote the phone by reviewing it on my YouTube Channel. I can do this if you can send me a sample.

By AndroReview Apr-27/2018 13:11:36

A
Hello AndroReview,Please kindly contact our Youtube team via email here:  youtube@gearbest.com.
Q

Does the Face Unlock works like it says 0.08 sec? How long does it take for it to be in Holland?

By YK Apr-23/2018 11:45:36

A
Hello YK, The Face Unlock works like it says 0.08 sec.Let me know if you need any help.
Q

I would like to buy Elephone U pro,how much I must pay for tax in Italy?

By valeria Apr-19/2018 07:55:04

A
Hello Valeria,If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. For more details, please check your local customs website.See our FAQ's here: http://www.gearbest.com/about/faq.html 
Q

will this item come with a silicon case and a screen protector?

By Ruben Apr-13/2018 10:54:56

A
Hello Ruben, Thanks for your inquiry.The item comes with a screen protector.It does not come with a silicon case.