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Customer Questions & Answers

  • All(74)
  • Product Information(56)
  • Stock Status(5)
  • Payment
  • About Shipping(6)
  • Others(7)
Q

india shipping available and the warranty covered

By selva Jun-27/2018 21:41:38

A

Hello Selva,

Registered Air Mail    10-25 business days    FREE SHIPPING    

Please note: the standard and expedited shipping costs are only estimates; the actual shipping price will be shown on the order page.    



Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 

Q

Can you ship to Brazil?

By gustavo Jun-13/2018 02:51:32

A

Hello Gustavo,
Yes, we have stock, please feel free to order it.

Priority Line    20-50 business days    $4.76    

Please note: the standard and expedited shipping costs are only estimates; the actual shipping price will be shown on the order page.    


Q

Does Elephone U Pro have Estonian language option ?

By Trekker Jun-05/2018 05:56:18

A

Hello Trekker,

No, sorry.
Language: Japanese, English, Bahasa Indonesia, Bahasa Melayu, Cestina, Dansk, Deutsch, Espanol, Filipino, French, Hrvatski, Italiano, Latviesu, Lietuviu, Magyar, Nederlands, Norsk, Polish, Portuguese, Romana, Slovencina, Suomi, Svenska, Tieng viet, Turkish, Greek, Bulgarian, Russian, Ukrainian, Hebrew, Arabic, Thai, Khmer, Korean, Simplified / Traditional Chinese 

Q

will this phone get a future update android P

By nuhu May-31/2018 21:17:10

A

Dear Nuhu,


It does not support OTA,can not be updated to android P.



Q

Does the product have NFC u have answered different to the same question. Does Android PAY Work?

By Joe May-09/2018 18:49:03

A

Hello Joe, 
Yes ,this item has NFC .This item system is Android 8.0 .

Q

hello what HK-2 and HK in warehouse options ? thanks

By teixeira May-05/2018 23:14:45

A

Dear Teixeira,


They are different warehouses in HK.

Q

I liked your product Elephone U Pro. I would like to promote the phone by reviewing it on my YouTube Channel. I can do this if you can send me a sample.

By AndroReview Apr-27/2018 13:11:36

A

Hello AndroReview,


Please kindly contact our Youtube team via email here:  youtube@gearbest.com.


Q

Does the Face Unlock works like it says 0.08 sec? How long does it take for it to be in Holland?

By YK Apr-23/2018 11:45:36

A

Hello YK, 
The Face Unlock works like it says 0.08 sec.

Let me know if you need any help.

Q

I would like to buy Elephone U pro,how much I must pay for tax in Italy?

By valeria Apr-19/2018 07:55:04

A

Hello Valeria,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

will this item come with a silicon case and a screen protector?

By Ruben Apr-13/2018 10:54:56

A

Hello Ruben,
Thanks for your inquiry.

The item comes with a screen protector.

It does not come with a silicon case.

Q

india shipping available and the warranty covered

By selva Jun-27/2018 21:41:38

A

Hello Selva,

Registered Air Mail    10-25 business days    FREE SHIPPING    

Please note: the standard and expedited shipping costs are only estimates; the actual shipping price will be shown on the order page.    



Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 

Q

Does Elephone U Pro have Estonian language option ?

By Trekker Jun-05/2018 05:56:18

A

Hello Trekker,

No, sorry.
Language: Japanese, English, Bahasa Indonesia, Bahasa Melayu, Cestina, Dansk, Deutsch, Espanol, Filipino, French, Hrvatski, Italiano, Latviesu, Lietuviu, Magyar, Nederlands, Norsk, Polish, Portuguese, Romana, Slovencina, Suomi, Svenska, Tieng viet, Turkish, Greek, Bulgarian, Russian, Ukrainian, Hebrew, Arabic, Thai, Khmer, Korean, Simplified / Traditional Chinese 

Q

will this phone get a future update android P

By nuhu May-31/2018 21:17:10

A

Dear Nuhu,


It does not support OTA,can not be updated to android P.



Q

Does the product have NFC u have answered different to the same question. Does Android PAY Work?

By Joe May-09/2018 18:49:03

A

Hello Joe, 
Yes ,this item has NFC .This item system is Android 8.0 .

Q

hello what HK-2 and HK in warehouse options ? thanks

By teixeira May-05/2018 23:14:45

A

Dear Teixeira,


They are different warehouses in HK.

Q

Does the Face Unlock works like it says 0.08 sec? How long does it take for it to be in Holland?

By YK Apr-23/2018 11:45:36

A

Hello YK, 
The Face Unlock works like it says 0.08 sec.

Let me know if you need any help.

Q

will this item come with a silicon case and a screen protector?

By Ruben Apr-13/2018 10:54:56

A

Hello Ruben,
Thanks for your inquiry.

The item comes with a screen protector.

It does not come with a silicon case.

Q

Hi!! Does it Sony camera?

By Коля Apr-12/2018 19:18:14

A

Hello Коля, 
Thanks for your inquiry.

Sorry but it is not Sony camera.

Back-camera: 13.0MP + 13.0MP 
Camera type: Triple cameras 
Flashlight: Yes 
Front camera: 8.0MP 
Video recording: Support 1080P Video Recording

Q

Hello in the product box comes Leather Case for protection

By Gui Apr-11/2018 10:30:51

A

Hello Gui,
Thanks for your inquiry.

Sorry, there is no leather case come with the item.

Q

Does it support wireless charging?

By Samuel Novitzky Apr-10/2018 15:59:06

A

Hello Samuel,


This is supported

Q

Good evening, I have a question about the Elefone U Pro. Is it in stock and available in an Europian warehouse? Hope to hear from you soon. Thanks. best regards, John

By John Wiersma Mar-23/2018 19:39:02

A

Hello John,

We are sincerely sorry that it is not in stock in EU warehouse now.It is in stock in China warehouse.Hope you may understand us.

Q

Hello, will this phone also be available in the EU?

By Milos Mar-22/2018 07:24:51

A

Hello Milos,

Yes, it is available in EU.

Thank you for your inquiry.

Q

When is the red version will be available?

By José Franco Mar-12/2018 00:52:05

A

Hello José,
Yes, we have stock, please feel free to order it.
Best Regards

Q

will Elephone U Pro work in colombia (southamerica)?

By Aalonso Feb-12/2018 02:18:15

A

Hello Aalonso,
Unlocked for Worldwide use. Please ensure local area network is compatible. click here for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Networks:
2G: GSM 850/900/1800/1900MHz CDMA BC0
3G: WCDMA 900/2100MHz TD-SCDMA B34/B39
4G: FDD-LTE B1/B3/B5/B7/B20 TDD-LTE B38/B39/B40/B41

Q

When is this expected to ship?

By Mike Feb-07/2018 17:59:18

A

Hello Mike,

Dispatch: Feb 19 - Feb 23 

This item usually can be sent out within 7-14 business days after payment.
Please feel free to order now.

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

Can you ship to Brazil?

By gustavo Jun-13/2018 02:51:32

A

Hello Gustavo,
Yes, we have stock, please feel free to order it.

Priority Line    20-50 business days    $4.76    

Please note: the standard and expedited shipping costs are only estimates; the actual shipping price will be shown on the order page.    


Q

I would like to buy Elephone U pro,how much I must pay for tax in Italy?

By valeria Apr-19/2018 07:55:04

A

Hello Valeria,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Is it available EU express shipping method?

By Bertáné Liszkai Klára Apr-11/2018 06:46:29

A

Hello Bertáné,
We ship everywhere in the world from the CN warehouse.

Unregistered Air Mail(no tracking information)    10 - 25 business days    $0.94    

Registered Air Mail    11 - 20 business days    FREE SHIPPING    

Priority Line    16 - 27 business days    $5.86    

Expedited Shipping    3 - 8 business days    $8.09    

Please note: the standard and expedited shipping costs are only estimates; the actual shipping price will be shown on the order page.


Q

Hello, when will this phone be available in EU warehouse? Tanks

By Adam Feb-19/2018 16:18:55

A

Hello Adam,

This item is not in stock in EU warehouse temporarily.
Once it is back to our EU warehouse,we will update it on the website.
Please keep an eye on our website.Thank you for your attention.

Q

Hi there, is it available from a european store as well. Just to avoid the massive tax. Thx a lot. Marcus

By Marcus Feb-17/2018 17:04:41

A

Hello Marcus,

We ship everywhere in the world from the HK warehouse, sorry.


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

how fast will it be deliver to nigeria using expedit shipping?

By zon Feb-13/2018 11:22:16

A

Hello zon,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

Expedited Shipping: 3-7 business days 


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

I liked your product Elephone U Pro. I would like to promote the phone by reviewing it on my YouTube Channel. I can do this if you can send me a sample.

By AndroReview Apr-27/2018 13:11:36

A

Hello AndroReview,


Please kindly contact our Youtube team via email here:  youtube@gearbest.com.


Q

How to buy

By Thawee Mar-30/2018 11:26:18

A

Hello Thawee,
We ship worldwide and it is home delivery.
Please order as follows:
1. First, sign in the account through your registered email address on our website.
2. Add the items to your shopping cart, and then choose the delivered country, shipping cost will appear.
3. Then click "proceed to check out" button. You will find different shipping and payment options for you to select.
4. Fill in your account details and address . Then click “place your order ” button
You can pay for order by PayPal and credit card via PayPal. We also accept payment by western union and bank transfer.

Q

Is it support in India..?

By Jatin Khatiwala Mar-24/2018 09:38:56

A

Hello Jatin,

Yes, it could work in India.

Thank you for your inquiry.

Q

Is the phone water resistant

By Mohamed Mar-18/2018 17:55:48

A

Hello Mohamed,


We are sorry that it is not water resistant.

Q

Hello, is the menu in Elephone U Pro also available in German?

By evert Feb-28/2018 09:13:13

A

Hello evert,
Sorry.

English Manual : 1 

Q

The screen protector of the package is equal to this https://www.gearbest.com/screen-protectors/pp_1629804.html?wid=4 or inferior? i read that the product in the link is a free gift if i buy the u pro, is right? can explain me better if i must buy the product or i receive it with smartphone

By Mattia Feb-05/2018 14:30:30

A

Hello Mattia,

It including below items:

Cell Phone: 1 
Earphones Adapter: 1 
English Manual : 1 
Power Adapter: 1 
Screen Protector: 1 
SIM Needle: 1 
USB Cable: 1. 

Let me know if you need any further assistance. 


Q

Is there a protective cover available? Something like a Led Flip Cover of the Galaxy Note?

By mauro furlan Feb-04/2018 16:06:45

A

Hello mauro,
Thanks for your inquiry.

Here is the link of the case: https://www.gearbest.com/cases-leather/pp_1632244.html?wid=4