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Customer Q&A

  • All(15)
  • Product Information(11)
  • Stock Status(2)
  • Payment
  • About Shipping
  • Others(2)
Q

Does this phone support NFC payments like Google Pay?

By Jakub Mar-22/2018 13:50:14

A

Hello Jakub,
Google Play Store: Yes 

We are sorry that it does not support NFC.


Q

Is free of aduane taxes?

By Oscar Mar-20/2018 19:54:04

A

Hello Oscar,

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 

For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html  


Q

Does it have face id sensor ?

By Adriano Feb-18/2018 20:35:35

A

Hello Adriano,
No, it has Fingerprint Sensor.

Q

Is this product works in India?

By Soma Pratim Feb-18/2018 05:15:31

A

Hello Soma,

It could work in India.

Thank you for your inquiry.

Q

is the phone CE marked for the American (Mexico) market?

By Gilberto Cerda Feb-15/2018 14:38:33

A

Hello Gilberto,
We have CE document.

Q

when will the elephone U 4/64gb in black be available?

By andrew phillips Feb-14/2018 09:33:26

A

Hello andrew,

Please click the arrival notice botton and fill in your information,when the item back in stock we will send you e-mail.

Q

Does this phone support wireless charging?

By Andy Feb-13/2018 16:44:29

A

Hello Andy,

No, please use USB Cable.

Package Contents

Cell Phone: 1 
Earphones Adapter: 1 
Leather Case: 1 
Power Adapter: 1 
Screen Protector: 1 
SIM Needle: 1 
USB Cable: 1    


Q

When will the RED COLOR item restock/ be available?

By bams Feb-09/2018 04:00:05

A

Hello bams,
Sorry, there is no  RED COLOR item, we have stock in blue, please feel free to order it.
Best Regards

Q

Elephone U pro specs sheet (on its website) says it supports NFC, here i see a answer saying it does not? can you clarify whats true Elephone website or this answer? 2nd question, when other colors (Black) will be available?

By SYED Feb-08/2018 12:06:20

A

Hello SYED, 
We had been confirmed from our technicians that the elephone U does not supports NFC ,the ELEPHONE U PRO supports NFC .

Q

Is it water resistant?

By Pnal Feb-07/2018 20:59:50

A

Hello Pnal, 
It isn't water resistant.

Let me know if you need any help.

Q

Does this phone support NFC payments like Google Pay?

By Jakub Mar-22/2018 13:50:14

A

Hello Jakub,
Google Play Store: Yes 

We are sorry that it does not support NFC.


Q

Does it have face id sensor ?

By Adriano Feb-18/2018 20:35:35

A

Hello Adriano,
No, it has Fingerprint Sensor.

Q

is the phone CE marked for the American (Mexico) market?

By Gilberto Cerda Feb-15/2018 14:38:33

A

Hello Gilberto,
We have CE document.

Q

Does this phone support wireless charging?

By Andy Feb-13/2018 16:44:29

A

Hello Andy,

No, please use USB Cable.

Package Contents

Cell Phone: 1 
Earphones Adapter: 1 
Leather Case: 1 
Power Adapter: 1 
Screen Protector: 1 
SIM Needle: 1 
USB Cable: 1    


Q

Elephone U pro specs sheet (on its website) says it supports NFC, here i see a answer saying it does not? can you clarify whats true Elephone website or this answer? 2nd question, when other colors (Black) will be available?

By SYED Feb-08/2018 12:06:20

A

Hello SYED, 
We had been confirmed from our technicians that the elephone U does not supports NFC ,the ELEPHONE U PRO supports NFC .

Q

Is it water resistant?

By Pnal Feb-07/2018 20:59:50

A

Hello Pnal, 
It isn't water resistant.

Let me know if you need any help.

Q

this is 26 MP Camera or 13 MP Camera

By Sathya Feb-07/2018 10:35:08

A

Hello Sathya,
Thanks for your inquiry.

Cameras: 8.0MP front camera and 13.0MP + 13.0MP dual rear cameras.

Q

is the phone CE marked for the European market

By josef Feb-06/2018 12:56:06

A

Hello josef,
Thanks for your inquiry.

Yes, the item has the CE certification.

Q

Is this phone NFC enabled?

By Bob Feb-06/2018 12:28:23

A

Hello Bob,

No,the item does not support NFC .Hope you may understand us.

Q

Hello the product to an electrical outlet   European ?

By red Feb-06/2018 09:59:51

A

Hello red,


Yes, this item is EU plug. 


Let me know if you need any further assistance. 


Q

when will the elephone U 4/64gb in black be available?

By andrew phillips Feb-14/2018 09:33:26

A

Hello andrew,

Please click the arrival notice botton and fill in your information,when the item back in stock we will send you e-mail.

Q

When will the RED COLOR item restock/ be available?

By bams Feb-09/2018 04:00:05

A

Hello bams,
Sorry, there is no  RED COLOR item, we have stock in blue, please feel free to order it.
Best Regards

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

Is free of aduane taxes?

By Oscar Mar-20/2018 19:54:04

A

Hello Oscar,

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 

For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html  


Q

Is this product works in India?

By Soma Pratim Feb-18/2018 05:15:31

A

Hello Soma,

It could work in India.

Thank you for your inquiry.