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Customer Q&A

  • All(11)
  • Product Information(8)
  • Stock Status(1)
  • Payment
  • About Shipping(2)
  • Others
Q

Will the rose colored Xiaomi Redmi 5A be in stock soon? Thanks

By Elliott Jul-06/2018 14:02:00

A

Hello Elliott,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Hi, is there any guarantee period for this phone? Also, if there is a delivery problems(like phone is damaged) is there money back options? Thanks in advance.

By Filip Jun-19/2018 22:57:19

A

Hello Filip
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Does the "multilanguage" means that phone has instaled Lithuanian language? Thanks

By Zydrunas Jun-09/2018 12:29:40

A

Hello Zydrunas, 

Thank you for your inquiry.

Yes, it has Lithuanian language. 

Q

Which android version?

By Manuele Cunha Jun-03/2018 15:37:08

A

Hello Manuele, 
This item is Global Version ,and the system is MIUI 8 .   

Q

Does this phone supports portugues?

By Pedro Jun-02/2018 21:46:40

A

Hello Pedro, 
This phone supports Portugues.

Let me know if you need any help.

Q

Does this phone supports Greek?

By Constantinos May-24/2018 09:49:23

A

Hello Constantinos, 

Thank you for your inquiry.

Yes, it can support Greek language.


Q

Do you send Power Adapter EU standard?

By Marcin May-18/2018 08:23:58

A

Hello Marcin,


We will send an adapter with all our products according to the order's country of delivery.


Q

Is this item sent from a european warehouse? I don't want it to go through customs

By Fanis Apr-19/2018 13:02:32

A

Hello Fanis,

I am sorry that for this item ,there is no abroad stock information .

This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Do you send an US plug adaptor with the cellphone? I'm from Mexico

By Angel Apr-17/2018 19:24:45

A

Dear Angel,


It will come with an US plug. 

Q

This supports spanish with OTA updates? Also, has the B4, B5 unlocked, rigth?

By José Eduardo Valencia Páez Apr-14/2018 22:53:19

A

Hello José, 

It supports Spanish language.

Unlocked for Worldwide use. Please ensure local area network is compatible. click here for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.
The ROM on this phone supports OTA and is multi language.

● Network: 
GSM 850/900/1800/1900MHz
WCDMA B1/B2/B5/B8
FDD-LTE B1/B3/B4/B5/B7/B8/B20
TDD-LTE B38/B40

OTA: Yes 



Q

Hi, is there any guarantee period for this phone? Also, if there is a delivery problems(like phone is damaged) is there money back options? Thanks in advance.

By Filip Jun-19/2018 22:57:19

A

Hello Filip
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Does the "multilanguage" means that phone has instaled Lithuanian language? Thanks

By Zydrunas Jun-09/2018 12:29:40

A

Hello Zydrunas, 

Thank you for your inquiry.

Yes, it has Lithuanian language. 

Q

Which android version?

By Manuele Cunha Jun-03/2018 15:37:08

A

Hello Manuele, 
This item is Global Version ,and the system is MIUI 8 .   

Q

Does this phone supports portugues?

By Pedro Jun-02/2018 21:46:40

A

Hello Pedro, 
This phone supports Portugues.

Let me know if you need any help.

Q

Does this phone supports Greek?

By Constantinos May-24/2018 09:49:23

A

Hello Constantinos, 

Thank you for your inquiry.

Yes, it can support Greek language.


Q

Do you send Power Adapter EU standard?

By Marcin May-18/2018 08:23:58

A

Hello Marcin,


We will send an adapter with all our products according to the order's country of delivery.


Q

This supports spanish with OTA updates? Also, has the B4, B5 unlocked, rigth?

By José Eduardo Valencia Páez Apr-14/2018 22:53:19

A

Hello José, 

It supports Spanish language.

Unlocked for Worldwide use. Please ensure local area network is compatible. click here for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.
The ROM on this phone supports OTA and is multi language.

● Network: 
GSM 850/900/1800/1900MHz
WCDMA B1/B2/B5/B8
FDD-LTE B1/B3/B4/B5/B7/B8/B20
TDD-LTE B38/B40

OTA: Yes 



Q

Does multi language support german?

By Chris Mar-12/2018 17:04:43

A

Hello Chris,

Yes, it supports German language.


Q

Will the rose colored Xiaomi Redmi 5A be in stock soon? Thanks

By Elliott Jul-06/2018 14:02:00

A

Hello Elliott,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

Is this item sent from a european warehouse? I don't want it to go through customs

By Fanis Apr-19/2018 13:02:32

A

Hello Fanis,

I am sorry that for this item ,there is no abroad stock information .

This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Do you send an US plug adaptor with the cellphone? I'm from Mexico

By Angel Apr-17/2018 19:24:45

A

Dear Angel,


It will come with an US plug. 

Be the FIRST to Ask a question. Want G Points? Just Write a Review!