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Customer Questions & Answers

  • All(55)
  • Product Information(41)
  • Stock Status(2)
  • Payment(1)
  • About Shipping(8)
  • Others(3)
Q

can this phone work in south africa?

By gift Jan-12/2019 06:25:53

A

Hello Gift,


Yes, you can do this.

Let me know if you need any further assistance. 


Q

Will this phone work for at&t in the United States?

By Troy Dec-24/2018 16:07:35

A

Hello Troy,

Yes, it can work in the United States.


Q

Hello, this phone don't have gyroscope for use VR ??? Thanks for your quick answer

By Pedro ANGELO Dec-10/2018 22:22:24

A

Hello Pedro, 
I am sincerely sorry that it does not have gyroscope .

Q

Will it support 4g Volte networks in India

By Dilip Nov-11/2018 19:04:07

A

Hello Dilip,

Unlocked for Worldwide use. Please ensure local area network is compatible.

 Please check with your carrier/provider before purchasing this item.

Networks:
GSM:850/900/1800/1900MHz
WCDMA:900/2100MHz
FDD-LTE:B1/B3/B7/B8/B20

Q

can you remove the back to change the battery etc?

By Roger O'Hanlon Oct-10/2018 11:29:13

A

Hello Roger,


It has a non-removable battery. If you need to replace the battery, you need to replace it with a professional person.


Q

This phone is have always support google. Tk.

By Andrei Sep-26/2018 08:15:21

A

Hello Andrei,


Google Play Store: Yes 

Q

radio working ?

By zeglarz100 Sep-24/2018 19:35:11

A

Hello Zeglarz100, 
No ,I am sincerely sorry that it does not .

Q

Does it come with the 2 sim trays or are they inside already

By Abduraheem Aug-25/2018 15:30:35

A

Hello Abduraheem, 


SIM Card: dual SIM dual standby, 1 Nano SIM card + 1 Nano SIM card and a TF card can be inserted at the same time


The package contents:

Back Case : 1 

Cell Phone: 1 

English Manual : 1 

Other: 1 x Compliance Regulation, 1 x EU Declaration of Conformity 

Power Adapter: 1 

SIM Needle: 1 

USB Cable: 1


Q

What is the guarantee on this phone please?

By Lynn England Aug-20/2018 17:37:10

A

Hello Lynn
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 

Q

how long will it take to get here in the UK?

By Trefor Davies Jun-29/2018 19:59:07

A

Hello Trefor,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

can this phone work in south africa?

By gift Jan-12/2019 06:25:53

A

Hello Gift,


Yes, you can do this.

Let me know if you need any further assistance. 


Q

Will this phone work for at&t in the United States?

By Troy Dec-24/2018 16:07:35

A

Hello Troy,

Yes, it can work in the United States.


Q

Hello, this phone don't have gyroscope for use VR ??? Thanks for your quick answer

By Pedro ANGELO Dec-10/2018 22:22:24

A

Hello Pedro, 
I am sincerely sorry that it does not have gyroscope .

Q

Will it support 4g Volte networks in India

By Dilip Nov-11/2018 19:04:07

A

Hello Dilip,

Unlocked for Worldwide use. Please ensure local area network is compatible.

 Please check with your carrier/provider before purchasing this item.

Networks:
GSM:850/900/1800/1900MHz
WCDMA:900/2100MHz
FDD-LTE:B1/B3/B7/B8/B20

Q

can you remove the back to change the battery etc?

By Roger O'Hanlon Oct-10/2018 11:29:13

A

Hello Roger,


It has a non-removable battery. If you need to replace the battery, you need to replace it with a professional person.


Q

This phone is have always support google. Tk.

By Andrei Sep-26/2018 08:15:21

A

Hello Andrei,


Google Play Store: Yes 

Q

radio working ?

By zeglarz100 Sep-24/2018 19:35:11

A

Hello Zeglarz100, 
No ,I am sincerely sorry that it does not .

Q

Does it come with the 2 sim trays or are they inside already

By Abduraheem Aug-25/2018 15:30:35

A

Hello Abduraheem, 


SIM Card: dual SIM dual standby, 1 Nano SIM card + 1 Nano SIM card and a TF card can be inserted at the same time


The package contents:

Back Case : 1 

Cell Phone: 1 

English Manual : 1 

Other: 1 x Compliance Regulation, 1 x EU Declaration of Conformity 

Power Adapter: 1 

SIM Needle: 1 

USB Cable: 1


Q

What is the guarantee on this phone please?

By Lynn England Aug-20/2018 17:37:10

A

Hello Lynn
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 

Q

does the CUBOT X18 PLUS come with a UK adaptor with 3 pins to it for our sockets?

By Trefor Davies Jun-29/2018 19:58:17

A

Hello Trefor,


We will send an adapter with all our products according to the order's country of delivery.


Q

Was wondering if you have the Cubot x18 plus in stock ready to ship? does it come with a UK plug? how long does it take to ship to the UK?

By Ricky B Apr-20/2018 17:22:41

A

Hello Ricky,

We are sincerely sorry that there is only EU plug for the item.

You need buy the suitable adapter for the item.Hope you may understand us.

The item is not in stock now.We advise that you may choose another item you want.

Generally it can be shipped within 3-7 business days after the payment. The exact processing time varies depending on the item.

Please refer to our shipping estimation below:

1) Expedited Shipping: 3-7 working days 

2) Unregistered Air Mail & Registered Air Mail:10-40 working days

3) Priority Line : 5- 25 working days(Only for partial countries)

Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html 


Q

Hello, Can you tell me if is it in stock? Thank you Regards

By Fabio Apr-05/2018 12:56:28

A

Dear Fabio,


Sorry, it is out of stock now.

Q

I am from nepal and how cah i make payment we dont have paypal facility please any other means?? to pay??

By adish kattel Mar-12/2018 17:16:06

A

Hello adish,

 

Gearbest accepts the following safe and secure payment methods:

1. PayPal

2. Credit card via PayPal

3. Wire transfer

4. Western Union

5. Boleto Bancario via Ebanx


Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods. 


If you would like to pay by wire transfer or Western Union, please contact us for further details.


Q

how long will it take to get here in the UK?

By Trefor Davies Jun-29/2018 19:59:07

A

Hello Trefor,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Warehouse Options: HK-2 What does this "HK-2" mean? thanks. I am interested to buy from Warehouses from Europe

By PANAGIOTIS May-18/2018 20:14:28

A

You can choose warehouse at the time of purchase

Q

Hello, When you send this item from Hongkong to the Netherland, do you send it via UK? When you send it directly from HK to NL, in NL they will charge for custom cost. Regards, Ron

By Ron Apr-17/2018 11:50:08

A

Hello Ron,

It will be shipped out from Hongkong.The route depends on the shipping method you will choose.

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 

For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html  


Q

Hey! How many days do they ship to Hungary?

By Horváth Levente Mar-19/2018 19:47:08

A

Hello Horváth,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

how long will it take to shipping to the united states

By prince Mar-17/2018 23:14:03

A

Hello prince,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

I already made the payment today, wanted to know how long it takes to be sent to Brazil?

By Adonias Oliveira Mar-14/2018 03:25:42

A

Hello Adonias,

Registered Air Mail    25 - 50 business days    $6.70    

Priority Line    25 - 50 business days    $20.06    

Please note: the standard and expedited shipping costs are only estimates; the actual shipping price will be shown on the order page.

Q

How many days will it take to be sent to my country?

By Wesley Fernandes Mar-10/2018 14:38:48

A

Hello Wesley,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

I´ve heard, that if I choose for shipping "Priority line" then you pay all custom fees and VAT for me. \\\\\\\\\\is it true? And shipping costs stay "FREE" ?

By Svatopluk Dresler Mar-09/2018 14:47:23

A

Hello Svatopluk,


Thanks for your inquiry.

1: If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


2: You can see the shipping cost and delivery time during the checkout. 


Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country. 


Q

when will it be in stock?

By Auris Dubauskas Apr-07/2018 12:26:26

A

Hello Auris,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Hi, Do you sale Tempered Screen Protectors for this Cubot X18 plus ? Does it come with a screen protector, even a soft one ? Thanks

By Mans Mar-10/2018 13:23:33

A

Hello Mans, 
We don't sale Tempered Screen Protectors for this Cubot X18 plus and it doesn't come with a screen protector.

Let me know if you need any help.

Q

Good evening, would it be possible to place a lower price than the real one so that you can pass through customs without problems?

By luis Mar-10/2018 01:44:36

A

Hi,

Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html