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Customer Q&A

  • All(13)
  • Product Information(8)
  • Stock Status(1)
  • Payment
  • About Shipping(3)
  • Others(1)
Q

What will be custom duty at pakistan?

By Khurram Aziz Shaikh Nov-30/2018 11:25:53

A

Hello Khurram,

If any taxes are incurred, they are charged by the destination country and not by GearBest. Taxes are beyond GearBest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Is the charger compatible with electric in the US ?

By John Sep-20/2018 16:47:49

A

Hello John,


We will send an adapter with all our products according to the order's country of delivery.


Q

Hello, Will I need to pay custom fees for shipment to Greece?

By Andreas Jul-10/2018 07:42:28

A

Hello Andreas,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

sorry $MXN

By Rafael May-15/2018 20:55:52

A

Hello Rafael,

 

You are welcome to view the price in different currencies at the top of our home page. However we only accept payments in US Dollars and Euros.


Once you have paid by PayPal or credit card your order payment will be changed into USD automatically (Except for payments using Euros).


Q

do you accept $MN

By Rafael May-15/2018 20:55:01

A

Hello Rafael,

 

You are welcome to view the price in different currencies at the top of our home page. However we only accept payments in US Dollars and Euros.


Once you have paid by PayPal or credit card your order payment will be changed into USD automatically (Except for payments using Euros).


Q

It Is new

By Rafa May-14/2018 22:41:27

A

Hello Rafa,
Thanks for your inquiry.

Yes, the item is brand new.

Q

Hello, This product is in stock ? (Wharehouse HK or China ?) For delivery to France, DOM-TOM, REUNION.

By MOUTOUSSAMY David Apr-17/2018 15:44:34

A

Hello MOUTOUSSAMY,


This is a popular product, but we are happy to inform you that it is in stock in HongKong warehouse and available to purchase today. 

Please feel free to order it.


Q

Why can't a SET VERSION be shipped to India ?

By UMESH TAMBE Feb-10/2018 08:40:19

A

Hello UMESH,

Please click the arrival notice botton and fill in your information,when the item back in stock we will send you e-mail.

Q

Whether there is a delivery to Russia and how many it will cost?

By Igor Feb-02/2018 21:58:56

A

Hello Igor,

We ship everywhere in the world from the CN warehouse.

You can see the shipping costs and delivery time for your order during the checkout. 


Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed. 


We have 3 methods of delivery, the estimated shipping times are below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Q

Is the charger comes with EU plug?

By Aron Feb-02/2018 18:49:08

A

Hello Aron,


We will send an adapter with all our products according to the order's country of delivery.


Q

What will be custom duty at pakistan?

By Khurram Aziz Shaikh Nov-30/2018 11:25:53

A

Hello Khurram,

If any taxes are incurred, they are charged by the destination country and not by GearBest. Taxes are beyond GearBest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Is the charger compatible with electric in the US ?

By John Sep-20/2018 16:47:49

A

Hello John,


We will send an adapter with all our products according to the order's country of delivery.


Q

sorry $MXN

By Rafael May-15/2018 20:55:52

A

Hello Rafael,

 

You are welcome to view the price in different currencies at the top of our home page. However we only accept payments in US Dollars and Euros.


Once you have paid by PayPal or credit card your order payment will be changed into USD automatically (Except for payments using Euros).


Q

do you accept $MN

By Rafael May-15/2018 20:55:01

A

Hello Rafael,

 

You are welcome to view the price in different currencies at the top of our home page. However we only accept payments in US Dollars and Euros.


Once you have paid by PayPal or credit card your order payment will be changed into USD automatically (Except for payments using Euros).


Q

It Is new

By Rafa May-14/2018 22:41:27

A

Hello Rafa,
Thanks for your inquiry.

Yes, the item is brand new.

Q

Is the charger comes with EU plug?

By Aron Feb-02/2018 18:49:08

A

Hello Aron,


We will send an adapter with all our products according to the order's country of delivery.


Q

What's the difference between SINGLE VERSION and SET VERSION

By Igor Feb-01/2018 15:36:03

A

Hello Igor,
Compared with the single version, the set version with additional 2 flight batteries, 2 pair of propellers, 1 battery manager, 1 battery - power bank converter, 1 shoulder bag
Size: 168 x 83 x 49mm ( folded ), 168 x 184 x 64mm ( unfolded )

Q

Do I get any warranty on this product if I order?

By Aron Jan-31/2018 18:52:52

A

Hello Aron,

For more about Gearbest's warranty and returns policy, please kindly see the follow link: http://www.gearbest.com/about/warranty-and-return.html. Please contact us at any time if you require further assistance.

Q

Hello, This product is in stock ? (Wharehouse HK or China ?) For delivery to France, DOM-TOM, REUNION.

By MOUTOUSSAMY David Apr-17/2018 15:44:34

A

Hello MOUTOUSSAMY,


This is a popular product, but we are happy to inform you that it is in stock in HongKong warehouse and available to purchase today. 

Please feel free to order it.


Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

Hello, Will I need to pay custom fees for shipment to Greece?

By Andreas Jul-10/2018 07:42:28

A

Hello Andreas,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Why can't a SET VERSION be shipped to India ?

By UMESH TAMBE Feb-10/2018 08:40:19

A

Hello UMESH,

Please click the arrival notice botton and fill in your information,when the item back in stock we will send you e-mail.

Q

Whether there is a delivery to Russia and how many it will cost?

By Igor Feb-02/2018 21:58:56

A

Hello Igor,

We ship everywhere in the world from the CN warehouse.

You can see the shipping costs and delivery time for your order during the checkout. 


Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed. 


We have 3 methods of delivery, the estimated shipping times are below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Q

Can it be shiped to Russian Federation?

By Aleksandr Feb-02/2018 17:07:05

A

Hello Aleksandr, 

Yes.
We ship everywhere in the world from the CN warehouse.

Unregistered Air Mail(no tracking information)    15 - 28 business days    FREE SHIPPING    

Registered Air Mail    15 - 28 business days    FREE SHIPPING    

Priority Line    18 - 25 business days    FREE SHIPPING    

Expedited Shipping    15 - 25 business days    $4.89