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Customer Q&A

  • All(9)
  • Product Information(6)
  • Stock Status
  • Payment
  • About Shipping(2)
  • Others(1)
Q

Good day! Please answer, the power of the vacuum cleaner bot 400Pa, this is the maximum power?

By Renat Feb-24/2019 11:49:52

A

Hello Renat,

This is the maximum power.


Q

Does it work with Alexa?

By Mariann Nov-24/2018 14:30:03

A

Hello Mariann,


It can not work with Alexa.

Q

Is it possible to add just a drop of detergent in the water tank to boost cleaning?

By Enrica Nov-16/2018 08:18:30

A

Hello Enrica,


It is impossible to add just a drop of detergent in the water tank to boost cleaning.

Q

Hello, if I order from EU warehouse Fast-29 to UK, will I have custom duties? Thanks.

By Vili Nov-13/2018 07:47:23

A

Hello Vili,

If any taxes are incurred, they are charged by the destination country and not by GearBest. Taxes are beyond GearBest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hello, If I choose the EU priority line shipping method will I incur in customs and importation taxes? Thank you.

By Giuseppe Nov-08/2018 09:44:10

A

Hello Giuseppe,

If any taxes are incurred, they are charged by the destination country and not by GearBest. Taxes are beyond GearBest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hi, If I choose the shipping Fast-29 where does the product come from? EU or China? Thanks!

By Viktor Oct-05/2018 09:57:15

A

Hello Viktor,

It will be shipped from EU if you choose Fast-29 warehouse.

Q

Does this product has any warranty?

By Avi Aug-01/2018 19:01:07

A

Hello Avi,
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Does this have a UK plug?

By Jane Jun-12/2018 20:50:13

A

Hello Jane,


We will send an adapter with all our products according to the order's country of delivery.


Q

what is the plug size for ilife v7s plus? is the plug suitable for Canada?

By Kathy Jun-08/2018 02:38:52

A

Hello Kathy,

This plug is 24 volts, which is the EU adapter. Canada cannot use it.

Q

Good day! Please answer, the power of the vacuum cleaner bot 400Pa, this is the maximum power?

By Renat Feb-24/2019 11:49:52

A

Hello Renat,

This is the maximum power.


Q

Does it work with Alexa?

By Mariann Nov-24/2018 14:30:03

A

Hello Mariann,


It can not work with Alexa.

Q

Is it possible to add just a drop of detergent in the water tank to boost cleaning?

By Enrica Nov-16/2018 08:18:30

A

Hello Enrica,


It is impossible to add just a drop of detergent in the water tank to boost cleaning.

Q

Does this product has any warranty?

By Avi Aug-01/2018 19:01:07

A

Hello Avi,
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Does this have a UK plug?

By Jane Jun-12/2018 20:50:13

A

Hello Jane,


We will send an adapter with all our products according to the order's country of delivery.


Q

what is the plug size for ilife v7s plus? is the plug suitable for Canada?

By Kathy Jun-08/2018 02:38:52

A

Hello Kathy,

This plug is 24 volts, which is the EU adapter. Canada cannot use it.

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

Hello, If I choose the EU priority line shipping method will I incur in customs and importation taxes? Thank you.

By Giuseppe Nov-08/2018 09:44:10

A

Hello Giuseppe,

If any taxes are incurred, they are charged by the destination country and not by GearBest. Taxes are beyond GearBest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hi, If I choose the shipping Fast-29 where does the product come from? EU or China? Thanks!

By Viktor Oct-05/2018 09:57:15

A

Hello Viktor,

It will be shipped from EU if you choose Fast-29 warehouse.

Q

Hello, if I order from EU warehouse Fast-29 to UK, will I have custom duties? Thanks.

By Vili Nov-13/2018 07:47:23

A

Hello Vili,

If any taxes are incurred, they are charged by the destination country and not by GearBest. Taxes are beyond GearBest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html