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Customer Q&A

  • All(20)
  • Product Information(12)
  • Stock Status(1)
  • Payment
  • About Shipping(5)
  • Others(2)
Q

I want to buy is it available ?

By Azzedine haik Aug-01/2018 21:04:01

A

Hello Azzedine,


We regret to inform you that this item is no longer available.

 

Please check out our other amazing items here: http://www.gearbest.com/new-products/ 

Grab our best deals here: http://www.gearbest.com/gadget-deals.html 


Q

Will this phone work on Virgin mobile USA?

By Clyde Jul-13/2018 12:59:45

A

Hello Clyde, 

Please check with your local communication company if they suport this network frequency:

2G: GSM 850/900/1800/1900MHz 
3G: WCDMA B1/B5/B8
4G: FDD-LTE B1/B3/B5/B7/B8/B28
TDD-LTE B38/B40/B41

Q

can you ship to india . without custom-duty.....

By Y.Balajee Jul-06/2018 11:16:58

A

Hello Y.Balajee,


We can ship it to India.

Unfortunately, we are unable to predict or avoid if there is Customs tax or other related duty fee.

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hello, can this model be delivered to Portugal? thank you!

By JMaria Jul-04/2018 16:20:23

A

Hello JMaria,


Yes, we can ship it to Portugal.

Q

Does this phone have international warranty?

By Minnie Jul-02/2018 15:23:57

A

Hello Minnie
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 

Q

Is there NFC?

By Alex Jul-01/2018 20:47:23

A

Hi Alex, 

We are sorry that we do not get the exact information from the manufacturers.

Q

Is this model can be delivered to Greece? thank you!

By Maria Jun-29/2018 21:50:15

A

Hello Maria,
Thanks for your inquiry.

Yes, the item can be sent to Greece.

Q

can you ship to Australia phone

By santhosarajan Jun-19/2018 09:20:42

A

Hello Santhosarajan,
If there is available shipping method or you can choose your country when you make this order, it means we can ship it to your country now.

Q

hi I am in India thi support 4g volte

By prem Jun-19/2018 02:43:28

A

Hello Prem,

This product just be sold in Brazil.

4G: FDD-LTE B1/B3/B5/B7/B8/B28
TDD-LTE B38/B40/B41

Q

if i want to buy and send to address in china...is it possible?

By ahmad Jun-19/2018 00:38:05

A

Dear Ahmad,


Sorry, we can not send it to China mainland.

Q

Will this phone work on Virgin mobile USA?

By Clyde Jul-13/2018 12:59:45

A

Hello Clyde, 

Please check with your local communication company if they suport this network frequency:

2G: GSM 850/900/1800/1900MHz 
3G: WCDMA B1/B5/B8
4G: FDD-LTE B1/B3/B5/B7/B8/B28
TDD-LTE B38/B40/B41

Q

Is there NFC?

By Alex Jul-01/2018 20:47:23

A

Hi Alex, 

We are sorry that we do not get the exact information from the manufacturers.

Q

hi I am in India thi support 4g volte

By prem Jun-19/2018 02:43:28

A

Hello Prem,

This product just be sold in Brazil.

4G: FDD-LTE B1/B3/B5/B7/B8/B28
TDD-LTE B38/B40/B41

Q

if i want to buy and send to address in china...is it possible?

By ahmad Jun-19/2018 00:38:05

A

Dear Ahmad,


Sorry, we can not send it to China mainland.

Q

Does it have headphone jets

By Carol Jun-18/2018 23:49:53

A

Dear Carol,


Package Contents

Back Case : 1 
Cell Phone: 1 
Power Adapter: 1 
Screen Protector: 1 
USB Cable: 1


Q

what is the actual weight of the phone with the battery inside?

By idries Jun-18/2018 20:04:49

A

Hello Idries, 
The product weight is 0.1640 kg .

Q

this phone work in morocco?

By mouad Jun-18/2018 18:47:08

A

Hello Mouad, 

Please check with your local communication company if they suport this network frequency:

2G: GSM 850/900/1800/1900MHz 
3G: WCDMA B1/B5/B8
4G: FDD-LTE B1/B3/B5/B7/B8/B28
TDD-LTE B38/B40/B41

Q

Is it capable working in Ukraine? Thank you in advance

By Volodymyr Jun-18/2018 15:00:23

A

Hello Volodymyr, 

Please check with your local communication company if they suport this network frequency:

2G: GSM 850/900/1800/1900MHz 
3G: WCDMA B1/B5/B8
4G: FDD-LTE B1/B3/B5/B7/B8/B28
TDD-LTE B38/B40/B41

Q

Hello. no chance to send to morocco?

By Slim Jun-18/2018 13:45:02

A

Hello Slim,
Thanks for your inquiry.

The item can be sent to Morocco.

Q

Hello, can you confirm that it is compatible with the LTE band 28 (700 mhz) please ? Because everywhere I check on other comercial or official sites, this band is not mentionned. Thank you.

By Olivier Jun-14/2018 11:49:02

A

Dear Olivier,


Unlocked for Worldwide use. Please ensure local area network is compatible.

Please check with your carrier/provider before purchasing this item.

2G: GSM 1800MHz,GSM 1900MHz,GSM 850MHz,GSM 900MHz 
3G: WCDMA B1 2100MHz,WCDMA B5 850MHz,WCDMA B8 900MHz 
Network type: FDD-LTE,GSM,TDD-LTE,WCDMA 
WIFI: 802.11b/g/n wireless internet 
Wireless Connectivity: 3G,4G,Bluetooth,GPS,GSM,WiFi 
4G LTE: FDD B1 2100MHz,FDD B28 700MHz,FDD B3 1800MHz,FDD B5 850MHz,FDD B7 2600MHz,FDD B8 900MHz,TDD B38 2600MHz,TDD B40 2300MHz,TDD B41 2500MHz

Q

I want to buy is it available ?

By Azzedine haik Aug-01/2018 21:04:01

A

Hello Azzedine,


We regret to inform you that this item is no longer available.

 

Please check out our other amazing items here: http://www.gearbest.com/new-products/ 

Grab our best deals here: http://www.gearbest.com/gadget-deals.html 


Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

can you ship to india . without custom-duty.....

By Y.Balajee Jul-06/2018 11:16:58

A

Hello Y.Balajee,


We can ship it to India.

Unfortunately, we are unable to predict or avoid if there is Customs tax or other related duty fee.

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hello, can this model be delivered to Portugal? thank you!

By JMaria Jul-04/2018 16:20:23

A

Hello JMaria,


Yes, we can ship it to Portugal.

Q

can you ship to Australia phone

By santhosarajan Jun-19/2018 09:20:42

A

Hello Santhosarajan,
If there is available shipping method or you can choose your country when you make this order, it means we can ship it to your country now.

Q

would you ship it to Canada?

By francis Jun-18/2018 17:07:42

A

Hello Francis,
Thanks for your inquiry.

Yes, the item can be shipped to Canada.

Q

I did not understand if this smartphone is only available for brasilians or no... Can I buy it (Portugal)?

By Bruno H. Jun-09/2018 19:13:47

A

Dear Bruno,


This product just be sold in Brazil

Q

Does this phone have international warranty?

By Minnie Jul-02/2018 15:23:57

A

Hello Minnie
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 

Q

Is this model can be delivered to Greece? thank you!

By Maria Jun-29/2018 21:50:15

A

Hello Maria,
Thanks for your inquiry.

Yes, the item can be sent to Greece.