All
Product keywords
Please enter the email address account

Customer Questions & Answers

  • All(13)
  • Product Information(10)
  • Stock Status
  • Payment
  • About Shipping(2)
  • Others(1)
Q

Can it be shipped via European Union storage and how much does it cost?

By Inesa Dec-10/2018 19:25:05

A

Hello Inesa,


This depends on the warehouse chosen on the site.

If you choose the CN, HK and HK-2 warehouses, the shipment is from China.

If you choose the G-W warehouses, shipping is made from the countries in Europe.


You can see the shipping cost and delivery time during the checkout. 


Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  


Q

How long does it takes to deliver?

By ST Dec-04/2018 11:53:58

A

Hello ST,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Does it support Turkish?

By egemen Nov-27/2018 10:10:28

A

Hello egemen, 

Yes,it supports.
● Support language: Danish, Azerbaijan, Russian, Bulgarian, Croatian, Galician, Catalan, Hungarian, Hindi, Indonesian, Turkish, Serbian, French, Norwegian, Bahcelian, Greek, German, Estonian, Latvian, Czech, Slovak, Slovenian, Japanese, Cambodian, Georgian, French, Bosnia and Herzegovina Text, Persian, Polish, Ukrainian, Urdu, Uzbek, Swedish, Lithuanian, Simplified Chinese, Burmese, Traditional Chinese, Romanian, Italian, Finnish, English, Dutch, Portuguese, Tibetan, Spanish, Vietnamese, Ceylon, Arabic, Korean, Malay, Macedonian

Q

Hello, I have a Samsung mobile. Does this watch and app connect and work with Samsung? Thanks

By Joy Nov-14/2018 20:56:58

A

Hello Joy, 
Yes,the item is compatible for iOS 8.0 and above, Android 4.4 and above.


   


Q

hi!! how do i track the product i bought yesterday?? thanks

By Jean Leite Nov-12/2018 13:35:13

A

Hello 

For after sales issue, please go to our  Support Center here: http://support.gearbest.com/

For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.


Q

Could it tracks the swimming information like SWOLF, stroke type, stroke count etc.?

By Attika Nov-06/2018 11:15:51

A

Hello Attika,


We are sorry that it may not be able to locate in the water.

Let me know if you need any further assistance. 


Q

Hello, it support Czech language?

By asasa Oct-15/2018 17:37:50

A

Hello Asasa,
It supports language: Danish, Azerbaijan, Russian, Bulgarian, Croatian, Galician, Catalan, Hungarian, Hindi, Indonesian, Turkish, Serbian, French, Norwegian, Bahcelian, Greek, German, Estonian, Latvian, Czech, Slovak, Slovenian, Japanese, Cambodian, Georgian, French, Bosnia and Herzegovina Text, Persian, Polish, Ukrainian, Urdu, Uzbek, Swedish, Lithuanian, Simplified Chinese, Burmese, Traditional Chinese, Romanian, Italian, Finnish, English, Dutch, Portuguese, Tibetan, Spanish, Vietnamese, Ceylon, Arabic, Korean, Malay, Macedonian

Q

Does this support answer phone calls?

By Federico Luna Aug-31/2018 15:32:51

A

Hello Federico,

No, sorry.

Q

Is Korean supported?

By ungbae jang Aug-29/2018 00:18:14

A

Hello Ungbae, 

Thank you for your inquiry.

Yes, it can support Korean.

Q

warranty for the product and the warranty coverage from which location

By GIRI Jun-12/2018 14:34:00

A

Hello GIRI
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

How long does it takes to deliver?

By ST Dec-04/2018 11:53:58

A

Hello ST,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Does it support Turkish?

By egemen Nov-27/2018 10:10:28

A

Hello egemen, 

Yes,it supports.
● Support language: Danish, Azerbaijan, Russian, Bulgarian, Croatian, Galician, Catalan, Hungarian, Hindi, Indonesian, Turkish, Serbian, French, Norwegian, Bahcelian, Greek, German, Estonian, Latvian, Czech, Slovak, Slovenian, Japanese, Cambodian, Georgian, French, Bosnia and Herzegovina Text, Persian, Polish, Ukrainian, Urdu, Uzbek, Swedish, Lithuanian, Simplified Chinese, Burmese, Traditional Chinese, Romanian, Italian, Finnish, English, Dutch, Portuguese, Tibetan, Spanish, Vietnamese, Ceylon, Arabic, Korean, Malay, Macedonian

Q

Hello, I have a Samsung mobile. Does this watch and app connect and work with Samsung? Thanks

By Joy Nov-14/2018 20:56:58

A

Hello Joy, 
Yes,the item is compatible for iOS 8.0 and above, Android 4.4 and above.


   


Q

Could it tracks the swimming information like SWOLF, stroke type, stroke count etc.?

By Attika Nov-06/2018 11:15:51

A

Hello Attika,


We are sorry that it may not be able to locate in the water.

Let me know if you need any further assistance. 


Q

Hello, it support Czech language?

By asasa Oct-15/2018 17:37:50

A

Hello Asasa,
It supports language: Danish, Azerbaijan, Russian, Bulgarian, Croatian, Galician, Catalan, Hungarian, Hindi, Indonesian, Turkish, Serbian, French, Norwegian, Bahcelian, Greek, German, Estonian, Latvian, Czech, Slovak, Slovenian, Japanese, Cambodian, Georgian, French, Bosnia and Herzegovina Text, Persian, Polish, Ukrainian, Urdu, Uzbek, Swedish, Lithuanian, Simplified Chinese, Burmese, Traditional Chinese, Romanian, Italian, Finnish, English, Dutch, Portuguese, Tibetan, Spanish, Vietnamese, Ceylon, Arabic, Korean, Malay, Macedonian

Q

Does this support answer phone calls?

By Federico Luna Aug-31/2018 15:32:51

A

Hello Federico,

No, sorry.

Q

Is Korean supported?

By ungbae jang Aug-29/2018 00:18:14

A

Hello Ungbae, 

Thank you for your inquiry.

Yes, it can support Korean.

Q

What is the size of the screen? the screen is gorilla?

By Glau Jun-05/2018 06:51:46

A

Hello Glau,
Thanks for your inquiry.

1: Dial size: 4.4 x 1.97 x 1.03cm.

2: Sorry, the screen is not gorilla.

Q

Does smartwatch use its own GPS?

By Juta May-21/2018 19:52:00

A

Hello Juta,
Thanks for your inquiry.

Yes, the item has the built-in GPS.

Q

Hello , it support English language?

By LUCIAN May-15/2018 15:33:08

A

Hello LUCIAN, 
Thanks for your inquiry.

Yes it can support English.

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

Can it be shipped via European Union storage and how much does it cost?

By Inesa Dec-10/2018 19:25:05

A

Hello Inesa,


This depends on the warehouse chosen on the site.

If you choose the CN, HK and HK-2 warehouses, the shipment is from China.

If you choose the G-W warehouses, shipping is made from the countries in Europe.


You can see the shipping cost and delivery time during the checkout. 


Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  


Q

hi!! how do i track the product i bought yesterday?? thanks

By Jean Leite Nov-12/2018 13:35:13

A

Hello 

For after sales issue, please go to our  Support Center here: http://support.gearbest.com/

For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.


Q

warranty for the product and the warranty coverage from which location

By GIRI Jun-12/2018 14:34:00

A

Hello GIRI
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html