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Customer Questions & Answers

  • All(71)
  • Product Information(38)
  • Stock Status(16)
  • Payment(1)
  • About Shipping(11)
  • Others(5)
Q

hi, I'd like to know if it is the global version or chinese version? Regards

By Ivo CR Sep-18/2018 23:09:30

A

Hello Ivo, 
It is Global Version.

Q

Hello, I'm really interested in this cellphone because of my budget but I have a doubt. Are there customs charges if you ship it to México? I don't want it to exceed my budget and not be able to buy it. Cheers!

By Alfredo Fuentes Sep-04/2018 03:24:54

A

Hello Alfredo,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

This phone work in Canada on no?

By Hass Sep-03/2018 09:35:23

A

Hello Hass,


Unlocked for Worldwide use. Please ensure local area network is compatible. 

Please check with your carrier/provider before purchasing this item.

Network:
2G: GSM 850/900/1800/1900MHz 
3G: WCDMA B1/B2/B5/B8
4G: FDD-LTE B1/B3/B4/B5/B7/B8/B20
TDD-LTE B38/B40

Q

does it support wireless charging?

By gabriel zorrilla Aug-15/2018 07:25:07

A

Hello Gabriel, 
Sorry, it doesn't support wireless charging.

Let me know if you need any help.


Q

this product is compatible with QI changer?

By alejandro baena Aug-09/2018 23:05:54

A

Hello alejandro,

For your issue, please kindly note:

Package Contents:Cell Phone: 1 English Manual : 1 Power Adapter: 1 SIM Needle: 1 USB Cable: 1

We will have the power adapter and cable.


Q

I am from India. how much customs duty pay for this product?

By rahul Aug-06/2018 01:37:43

A

Hello rahul,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Does it have Gorilla Glass? If so, what version? Thanks

By Francesco Aug-03/2018 14:24:50

A

Hello Francesco,

It is with Gorilla Glass and it is global version.Thank you.

Q

Hi, I wanted to know if you had any stock of this product right now. Thank you

By Nahuel Diaz Jul-26/2018 22:53:36

A

Hello Nahuel,
Yes, we have stock, please feel free to order it.
Best Regards

Q

Hi! Does this one has any guarantee?

By Antonis Jul-25/2018 08:14:39

A

Hello Antonis,


Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Does this cell phone come with a power adapter? I am from peru, please answer

By miguel Jul-14/2018 19:02:23

A

Hello Miguel,

Yes ,it contains one power adapter .

We will send an adapter with all our products according to the order's country of delivery.


Q

hi, I'd like to know if it is the global version or chinese version? Regards

By Ivo CR Sep-18/2018 23:09:30

A

Hello Ivo, 
It is Global Version.

Q

This phone work in Canada on no?

By Hass Sep-03/2018 09:35:23

A

Hello Hass,


Unlocked for Worldwide use. Please ensure local area network is compatible. 

Please check with your carrier/provider before purchasing this item.

Network:
2G: GSM 850/900/1800/1900MHz 
3G: WCDMA B1/B2/B5/B8
4G: FDD-LTE B1/B3/B4/B5/B7/B8/B20
TDD-LTE B38/B40

Q

does it support wireless charging?

By gabriel zorrilla Aug-15/2018 07:25:07

A

Hello Gabriel, 
Sorry, it doesn't support wireless charging.

Let me know if you need any help.


Q

this product is compatible with QI changer?

By alejandro baena Aug-09/2018 23:05:54

A

Hello alejandro,

For your issue, please kindly note:

Package Contents:Cell Phone: 1 English Manual : 1 Power Adapter: 1 SIM Needle: 1 USB Cable: 1

We will have the power adapter and cable.


Q

Does it have Gorilla Glass? If so, what version? Thanks

By Francesco Aug-03/2018 14:24:50

A

Hello Francesco,

It is with Gorilla Glass and it is global version.Thank you.

Q

Hi! Does this one has any guarantee?

By Antonis Jul-25/2018 08:14:39

A

Hello Antonis,


Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Does this cell phone come with a power adapter? I am from peru, please answer

By miguel Jul-14/2018 19:02:23

A

Hello Miguel,

Yes ,it contains one power adapter .

We will send an adapter with all our products according to the order's country of delivery.


Q

Does this phone have a headphone jack?

By Antonio Nieves Torres Jul-14/2018 14:13:25

A

Hello Antonio, 
It has a headphone jack.

Let me know if you need any help.

Q

This phone can charge with fast charge, if yes , is the charger adaptator is 3A ?

By AMARA Jul-01/2018 18:51:36

A

Hello AMARA,
Yes,  it supports Quick charge 3.

However, you need to purchase the fast charger .

Q

Does it works with B28; B3 or B7?

By julie Jun-12/2018 09:04:00

A

Hello Julie,
Unlocked for Worldwide use. Please ensure local area network is compatible. click here for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Network: 
2G: GSM 850/900/1800/1900MHz 
3G: WCDMA B1/B2/B5/B8
4G: FDD-LTE B1/B3/B4/B5/B7/B8/B20
TDD-LTE B38/B40    


Q

Hi, I wanted to know if you had any stock of this product right now. Thank you

By Nahuel Diaz Jul-26/2018 22:53:36

A

Hello Nahuel,
Yes, we have stock, please feel free to order it.
Best Regards

Q

do you have in stock a Blue color?

By Diego Galeana Jul-07/2018 02:47:48

A

Hello Diego,
Yes, we have stock, please feel free to order it.
Best Regards

Q

Hi, do you have black version in stock? And is it original xiaomi? Thank's for the info

By Alfredo Jun-17/2018 22:46:03

A

Hello Alfredo,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Rest assured that all of our products are genuine and original items. 

Please feel free to order it.


Q

Hello, for the blue color ... Is there immediate availability?

By Jason Jun-15/2018 16:15:35

A

Hello Jason,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Hi, Do tou have the Xiaomi Redmi Note 5 Global Version 3/32 Gb BLUE in stock?

By David Jun-06/2018 12:29:09

A

Hello David,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Does this smartphone come with a ultra slim case??

By John May-18/2018 16:41:14

A

Hello John,

No, sorry.

Package Contents

Cell Phone: 1 
English Manual : 1 
Power Adapter: 1 
SIM Needle: 1 
USB Cable: 1    


Q

Is it in stock?

By rosa May-17/2018 17:00:49

A

Hello Rosa,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Is this smartphone Redmi Note 5 still in stock?

By Luis Pinto May-15/2018 09:28:51

A

Hello Luis,
Yes, we have stock, please feel free to order it.
Best Regards

Q

Is the produit in stock plz? Thx

By Nounou May-14/2018 07:31:43

A

Hello Nounou,
Yes, we have stock, please feel free to order it.
Best Regards

Q

Hello, is the 3gb RAM version in black in stock??? thanks in advance.

By Armando Gutierrez May-14/2018 03:37:29

A

Hello Armando,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

How can pay you in dollars? There is Rs in Pakistan ?

By aashish Jun-10/2018 15:07:54

A

Hello Aashish,

You can view the price in different currencies by changing the currency of the web page in the top right-hand corner of the page.

Let me know if you need any help.


Q

Hello, I'm really interested in this cellphone because of my budget but I have a doubt. Are there customs charges if you ship it to México? I don't want it to exceed my budget and not be able to buy it. Cheers!

By Alfredo Fuentes Sep-04/2018 03:24:54

A

Hello Alfredo,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

I am from India. how much customs duty pay for this product?

By rahul Aug-06/2018 01:37:43

A

Hello rahul,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Why don't I have multiple choices to ship this product, I want it to be shipped with DHL?

By Wise Jul-05/2018 22:48:54

A

Hello Wise,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product can only be shipped to your country at this time via the registered air mail. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

how long it takes to ships to india and how much it will come in customs?

By Javid Akbar Jun-23/2018 19:17:15

A

Hello Javid,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html  


Q

How long it took to ship to Poland

By Mateusz Jun-18/2018 19:41:26

A

Hello Mateusz,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

How long it takes to ship to Algeria with DHL

By Mohamed Jun-14/2018 22:52:03

A

Hello Mohamed,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here:http://www.gearbest.com/about/shipping-methods.html 

 


Q

How long will it take to ship to India ?

By HarshaVardhan May-28/2018 03:05:55

A

Hello HarshaVardhan,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

how long it took to ship to mexico?

By beto May-21/2018 16:16:12

A

Hello Beto,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

is it original xiaomi ? and how long it took to ship to indonesia

By hafizh May-18/2018 11:24:35

A

Hello Customer,

It is an original Xiaomi product.

It would take 15-25 days to arrive in Indonesia.

Q

Can Redmi Note 5 3G 32 GB version be shipped to India. If yes, what would be the price in INR.

By Gaurav More May-06/2018 08:36:42

A

Hello Gaurav,


It can be shipped to India and the freight will be different depending on the logistics method you choose

Q

I live in Eindhoven, Netherlands. How will this phone be serviced if it has a problem in warranty period?

By Vinay Jun-19/2018 19:11:21

A

Hello Vinay
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

google play store installed this phone

By ASHISH Jun-19/2018 08:15:56

A

Hello ASHISH,
Google Play Store: Yes 

Q

Do i have to pay taxes? (Cyprus) Do you refund that money? Thank you

By giorgos May-28/2018 21:11:09

A

Hello Giorgos,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

do u send it to Pakistan? and how much shipping charges for Pakistan

By Asif Usmani May-12/2018 21:56:56

A

Hello Asif,

Yes,it can ship to Pakistan.

You can see the shipping cost and delivery time during the checkout. 


Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  


Q

Yesterday I bought it! I think it has google play because its global version?

By xaris May-11/2018 07:59:28

A

Hello Xaris,

Google Play Store: Yes