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Customer Questions & Answers

  • All(23)
  • Product Information(21)
  • Stock Status
  • Payment
  • About Shipping(2)
  • Others
Q

GPU: Adreno 509 or 506? Is it Note 5 or Note 5 Pro?

By Vusal Dec-25/2018 11:10:23

A

Hello Vusal,

GPU: Qualcomm Adreno 509

It is Xiaomi Redmi Note 5.

Q

Hi have you ever sent this item to Australia how many times average? And is there any duty or tax costs issues reported?

By Effie Nov-28/2018 20:47:14

A

Hello Effie,

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.

Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 

If any taxes are incurred, they are charged by the destination country and not by GearBest. Taxes are beyond GearBest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html  


Q

bom dia gostaria de saber até qual valor eu não sou taxado .

By Ismael Lima Nov-25/2018 10:41:50

A

Hello Ismael,

If any taxes are incurred, they are charged by the destination country and not by GearBest. Taxes are beyond GearBest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Olá, sou do Brasil e gostaria de saber se é recomendavel comprar esse celular, e como faço para efetuar a compra, gostaria de saber também o valor do frete e se tem chances de ser taxado na alfândega, e queria saber também quantos dias o prazo de entrega, gostaria da sua ajuda para efetuar a compro, Obrigado pela compreensão, aguardo sua resposta.

By Luana Nov-15/2018 20:08:21

A

Hello Luana,

You can see the shipping costs and delivery time for your order during the checkout. 

We are happy to tell you that you can ship to Brazil for you.


Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed. 


We have 3 methods of delivery, the estimated shipping times are below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Regarding customs duties, you may need to ask the local customs.

Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Q

Hola quiero saber si el celular funciona bien en México

By Araceli Nov-15/2018 01:57:13

A

Hello Araceli, 
You can ensure local area network is compatible :https://www.gearbest.com/blog/how-to/4-steps-to-know-whether-a-phone-will-work-in-your-country-1785 .

Q

Hi, does this phone come unlocked to any network in Ireland?

By Mark Oct-31/2018 12:08:50

A

Hello Mark,

Unlocked for Worldwide use. Please ensure local area network is compatible.

 Please check with your carrier/provider before purchasing this item.

Network:
2G: GSM 850/900/1800/1900MHz 
3G: WCDMA B1/B2/B5/B8
4G: FDD-LTE B1/B3/B4/B5/B7/B8/B20
TDD-LTE B38/B40

Q

Hi, Does Redmi Note 5 work CDMA (dual SIM GSM/CDMA)? https://www.gearbest.com/cell-phones/pp_1660531.html?wid=1349303

By Mohamed Oct-18/2018 06:24:40

A

hello Mohamed, 

SIM Card: dual SIM dual standby, 1 x Nano SIM + 1 x Nano SIM / TF card

Q

Which model M1803E7SG or M1803E7SH?

By Alonso Guevara Oct-11/2018 15:41:23

A

Hello Alonso, 

No.   It is Redmi Note 5.

Q

Is there any guarantee?

By Violet Oct-10/2018 19:16:09

A

Hello Violet,

For more about Gearbest's warranty and returns policy, please kindly see the follow link: http://www.gearbest.com/about/warranty-and-return.html. Please contact us at any time if you require further assistance.

Q

Type of power charger. Hi, what type of charger does the box contain, American or European? I'm from Mexico and we use the American charger. I want to know if I require an adapter.

By Gibrán Sep-16/2018 01:07:02

A

Hello Gibrán,


We will send an adapter with all our products according to the order's country of delivery.


Q

GPU: Adreno 509 or 506? Is it Note 5 or Note 5 Pro?

By Vusal Dec-25/2018 11:10:23

A

Hello Vusal,

GPU: Qualcomm Adreno 509

It is Xiaomi Redmi Note 5.

Q

bom dia gostaria de saber até qual valor eu não sou taxado .

By Ismael Lima Nov-25/2018 10:41:50

A

Hello Ismael,

If any taxes are incurred, they are charged by the destination country and not by GearBest. Taxes are beyond GearBest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Olá, sou do Brasil e gostaria de saber se é recomendavel comprar esse celular, e como faço para efetuar a compra, gostaria de saber também o valor do frete e se tem chances de ser taxado na alfândega, e queria saber também quantos dias o prazo de entrega, gostaria da sua ajuda para efetuar a compro, Obrigado pela compreensão, aguardo sua resposta.

By Luana Nov-15/2018 20:08:21

A

Hello Luana,

You can see the shipping costs and delivery time for your order during the checkout. 

We are happy to tell you that you can ship to Brazil for you.


Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed. 


We have 3 methods of delivery, the estimated shipping times are below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Regarding customs duties, you may need to ask the local customs.

Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Q

Hola quiero saber si el celular funciona bien en México

By Araceli Nov-15/2018 01:57:13

A

Hello Araceli, 
You can ensure local area network is compatible :https://www.gearbest.com/blog/how-to/4-steps-to-know-whether-a-phone-will-work-in-your-country-1785 .

Q

Hi, does this phone come unlocked to any network in Ireland?

By Mark Oct-31/2018 12:08:50

A

Hello Mark,

Unlocked for Worldwide use. Please ensure local area network is compatible.

 Please check with your carrier/provider before purchasing this item.

Network:
2G: GSM 850/900/1800/1900MHz 
3G: WCDMA B1/B2/B5/B8
4G: FDD-LTE B1/B3/B4/B5/B7/B8/B20
TDD-LTE B38/B40

Q

Hi, Does Redmi Note 5 work CDMA (dual SIM GSM/CDMA)? https://www.gearbest.com/cell-phones/pp_1660531.html?wid=1349303

By Mohamed Oct-18/2018 06:24:40

A

hello Mohamed, 

SIM Card: dual SIM dual standby, 1 x Nano SIM + 1 x Nano SIM / TF card

Q

Which model M1803E7SG or M1803E7SH?

By Alonso Guevara Oct-11/2018 15:41:23

A

Hello Alonso, 

No.   It is Redmi Note 5.

Q

Is there any guarantee?

By Violet Oct-10/2018 19:16:09

A

Hello Violet,

For more about Gearbest's warranty and returns policy, please kindly see the follow link: http://www.gearbest.com/about/warranty-and-return.html. Please contact us at any time if you require further assistance.

Q

Type of power charger. Hi, what type of charger does the box contain, American or European? I'm from Mexico and we use the American charger. I want to know if I require an adapter.

By Gibrán Sep-16/2018 01:07:02

A

Hello Gibrán,


We will send an adapter with all our products according to the order's country of delivery.


Q

The specifications do not mention that the phone is new so it may be remanufactured

By mohamad Sep-09/2018 11:37:34

A

Hello Mohamad,


We can guarantee that this item is brand new. We hope you will enjoy it. 


Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

Hi have you ever sent this item to Australia how many times average? And is there any duty or tax costs issues reported?

By Effie Nov-28/2018 20:47:14

A

Hello Effie,

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.

Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 

If any taxes are incurred, they are charged by the destination country and not by GearBest. Taxes are beyond GearBest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html  


Q

Hello, what is the lowest value you can declare when shipping this please?

By CubeAslam Sep-05/2018 12:02:38

A

Hello CubeAslam,

No, sorry.

We will declare the real price.

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!