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Customer Q&A

  • All(10)
  • Product Information(7)
  • Stock Status(2)
  • Payment
  • About Shipping
  • Others(1)
Q

Does this gimbal work with Android smartphone?

By jaldo Nov-26/2018 22:02:49

A

Hello Jaldo,


Please note that it is related to the size of the phone. The size of the phone it supports is 62 - 85mm.

Let me know if you need any further assistance. 


Q

I have One Plus 6 T smartphone , can I use this gimbal with my One Plus phone ? does it support one plus 6 T smartphone ?

By Aman Nov-14/2018 04:04:33

A

Hello Aman,
This item supports phone size: 62 - 85mm . Please confirm your device .


Q

Hi, I have ordered a Zhiyun Smooth 4, where can I get the invoice?

By Preeti Sep-03/2018 10:03:19

A

Hello Preeti,


Once it has been shipped out, you can download invoice by yourself.

Or you can click here https://support.gearbest.com/ticket/ticket/index and our after sale colleague can send it to you, too.


Q

Every customer review photograph shows tripod and charging cable as well...It is included in the package right ?? please answer in Yes or No...

By Yashesh Nagori Aug-04/2018 04:10:28

A

Hello Yashesh,


Yes, there are ripod and charging cable in package contents.

Q

can I Use Sjcam action camera?

By Vishal Jun-23/2018 19:19:27

A

Hello Vishal,

Yes, you can use it, but you need to use accessory adapter plate.

Q

But WHEN will be in stock again? Do you know?

By Paulo May-13/2018 20:16:13

A

Hello Paulo,


 May 18 - May 21                                    

Q

Do you have it already in China stock (ready to ship by EU Express) or it is like presale?

By Robert May-04/2018 08:02:14

A

Hello Robert,

Dispatch: Ship between: May 08 - May 11


Unregistered Air Mail    15-28 business days    FREE SHIPPING    

Registered Air Mail    15-28 business days    FREE SHIPPING    

Priority Line    8-18 business days    $10.34    

Expedited Shipping    15-25 business days    $40.22    

Please note: the standard and expedited shipping costs are only estimates; the actual shipping price will be shown on the order page.    


Q

Do we only have the gimbal or is there the storage box with the charging cable and the tripod?

By Jean Apr-29/2018 10:01:33

A

Hello Jean, 
This item just contains :  1 x Gimbal .

Q

HI. Does it comes with Tripod and transportation case? On every shop there are photos of gimbal on a tripod. Is it included? Zhiyun on their website also saying that that is a standard.

By Jacob Apr-26/2018 11:07:20

A

Dear Jacob,


Package Contents: 1 x Gimbal    


Q

Is this product compatible with Xperia XZ?

By Sandra Apr-21/2018 20:57:08

A

Hello Sandra,

Support phone size: 62 - 85mm

You need check the size of the Xperia XZ.Thank you.

Q

Does this gimbal work with Android smartphone?

By jaldo Nov-26/2018 22:02:49

A

Hello Jaldo,


Please note that it is related to the size of the phone. The size of the phone it supports is 62 - 85mm.

Let me know if you need any further assistance. 


Q

I have One Plus 6 T smartphone , can I use this gimbal with my One Plus phone ? does it support one plus 6 T smartphone ?

By Aman Nov-14/2018 04:04:33

A

Hello Aman,
This item supports phone size: 62 - 85mm . Please confirm your device .


Q

Every customer review photograph shows tripod and charging cable as well...It is included in the package right ?? please answer in Yes or No...

By Yashesh Nagori Aug-04/2018 04:10:28

A

Hello Yashesh,


Yes, there are ripod and charging cable in package contents.

Q

can I Use Sjcam action camera?

By Vishal Jun-23/2018 19:19:27

A

Hello Vishal,

Yes, you can use it, but you need to use accessory adapter plate.

Q

Do we only have the gimbal or is there the storage box with the charging cable and the tripod?

By Jean Apr-29/2018 10:01:33

A

Hello Jean, 
This item just contains :  1 x Gimbal .

Q

HI. Does it comes with Tripod and transportation case? On every shop there are photos of gimbal on a tripod. Is it included? Zhiyun on their website also saying that that is a standard.

By Jacob Apr-26/2018 11:07:20

A

Dear Jacob,


Package Contents: 1 x Gimbal    


Q

Is this product compatible with Xperia XZ?

By Sandra Apr-21/2018 20:57:08

A

Hello Sandra,

Support phone size: 62 - 85mm

You need check the size of the Xperia XZ.Thank you.

Q

But WHEN will be in stock again? Do you know?

By Paulo May-13/2018 20:16:13

A

Hello Paulo,


 May 18 - May 21                                    

Q

Do you have it already in China stock (ready to ship by EU Express) or it is like presale?

By Robert May-04/2018 08:02:14

A

Hello Robert,

Dispatch: Ship between: May 08 - May 11


Unregistered Air Mail    15-28 business days    FREE SHIPPING    

Registered Air Mail    15-28 business days    FREE SHIPPING    

Priority Line    8-18 business days    $10.34    

Expedited Shipping    15-25 business days    $40.22    

Please note: the standard and expedited shipping costs are only estimates; the actual shipping price will be shown on the order page.    


Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

Hi, I have ordered a Zhiyun Smooth 4, where can I get the invoice?

By Preeti Sep-03/2018 10:03:19

A

Hello Preeti,


Once it has been shipped out, you can download invoice by yourself.

Or you can click here https://support.gearbest.com/ticket/ticket/index and our after sale colleague can send it to you, too.