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Customer Questions & Answers

  • All(16)
  • Product Information(12)
  • Stock Status
  • Payment
  • About Shipping(1)
  • Others(3)
Q

It supports LTE B20?

By Aleksz Matos Oct-28/2018 18:22:33

A

Hello Aleksz,


Network:
● GSM: 850 / 900 / 1800 / 1900MHz, CDMA: BC0 / BC1
● WCDMA: Band 1 / 2 / 4 / 5 / 8 / 9 / 19
● TD-SCDMA: Band 34 / 39
● TDD LTE: Band 34 / 38 / 39 / 40 / 41
● FDD LTE: Band 1 / 2 / 3 / 4 / 5 / 7 / 8 / 12 / 17 / 18 / 19 / 20 / 25 / 26 / 28 / 29 / 66



Q

does this phone connect with our sim network

By enock Jul-15/2018 09:31:44

A

Hello Enock, 

Please check with your local communication company if they suport this network frequency:

GSM: 850 / 900 / 1800 / 1900MHz, CDMA: BC0 / BC1
WCDMA: Band 1 / 2 / 4 / 5 / 8 / 9 / 19
TD-SCDMA: Band 34 / 39
TDD LTE: Band 34 / 38 / 39 / 40 / 41
FDD LTE: Band 1 / 2 / 3 / 4 / 5 / 7 / 8 / 12 / 17 / 18 / 19 / 20 / 25 / 26 / 28 / 29 / 66

Q

hello, is it the a6000 or a6003??

By sakis Jul-09/2018 20:43:52

A

Hello Sakis,


It is a6000.

Q

hello, is it the a6000 or the a6003?

By sakis Jul-09/2018 10:26:43

A

Hello Sakis, 
This item is a6000 .

Q

can you buy the product in India

By mohit Jun-28/2018 16:19:35

A

Hello Mohit,
Yes.

Registered Air Mail    15-28 business days    $3.13    

Expedited Shipping    3-8 business days    $20.09    

Please note: the standard and expedited shipping costs are only estimates; the actual shipping price will be shown on the order page.    


Q

Hello, may i know if there is a warrantly for it?

By Mike Lee Jun-18/2018 14:26:47

A

Hello Mike
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

is this phone work in indonesia? how long it will take to deliver this phone to indonesia?

By Fadil Jun-09/2018 22:21:06

A

Hello Fadil,


Unlocked for Worldwide use. Please ensure local area network is compatible. 

Please check with your carrier/provider before purchasing this item.

Network:
● GSM: 850 / 900 / 1800 / 1900MHz, CDMA: BC0 / BC1
● WCDMA: Band 1 / 2 / 4 / 5 / 8 / 9 / 19
● TD-SCDMA: Band 34 / 39
● TDD LTE: Band 34 / 38 / 39 / 40 / 41
● FDD LTE: Band 1 / 2 / 3 / 4 / 5 / 7 / 8 / 12 / 17 / 18 / 19 / 20 / 25 / 26 / 28 / 29 / 66



Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

hello muito friend, the product work with US/Sprint CDMA?

By johnny Jun-07/2018 19:32:14

A

Hello Johnny, 
The product can work with US/Sprint CDMA.

Let me know if you need any help.

Q

hello, it has spanish language?

By luis castillo Jun-04/2018 17:49:29

A

Hello Luis, 
It has spanish language.

Let me know if you need any help.

Q

é possível enviar esse celular com uma note fiscal de 500 reais? pra evitar taxas abusivas

By Igor May-26/2018 03:47:03

A

Olá Igor,

De acordo com os regulamentos aduaneiros, não podemos declarar um valor mais baixo na factura ou declarar o item como um presente.
Infelizmente, não temos controle sobre esses regulamentos e potenciais direitos de importação.

Para saber mais sobre o imposto, consulte os nossos F.A.Q e os termos e condições nos links abaixo:
http://www.gearbest.com/about/faq.html (Ver Impostos e Taxas)
http://www.gearbest.com/about/terms-and-conditions.html

Q

It supports LTE B20?

By Aleksz Matos Oct-28/2018 18:22:33

A

Hello Aleksz,


Network:
● GSM: 850 / 900 / 1800 / 1900MHz, CDMA: BC0 / BC1
● WCDMA: Band 1 / 2 / 4 / 5 / 8 / 9 / 19
● TD-SCDMA: Band 34 / 39
● TDD LTE: Band 34 / 38 / 39 / 40 / 41
● FDD LTE: Band 1 / 2 / 3 / 4 / 5 / 7 / 8 / 12 / 17 / 18 / 19 / 20 / 25 / 26 / 28 / 29 / 66



Q

does this phone connect with our sim network

By enock Jul-15/2018 09:31:44

A

Hello Enock, 

Please check with your local communication company if they suport this network frequency:

GSM: 850 / 900 / 1800 / 1900MHz, CDMA: BC0 / BC1
WCDMA: Band 1 / 2 / 4 / 5 / 8 / 9 / 19
TD-SCDMA: Band 34 / 39
TDD LTE: Band 34 / 38 / 39 / 40 / 41
FDD LTE: Band 1 / 2 / 3 / 4 / 5 / 7 / 8 / 12 / 17 / 18 / 19 / 20 / 25 / 26 / 28 / 29 / 66

Q

hello, is it the a6000 or a6003??

By sakis Jul-09/2018 20:43:52

A

Hello Sakis,


It is a6000.

Q

hello, is it the a6000 or the a6003?

By sakis Jul-09/2018 10:26:43

A

Hello Sakis, 
This item is a6000 .

Q

Hello, may i know if there is a warrantly for it?

By Mike Lee Jun-18/2018 14:26:47

A

Hello Mike
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

hello muito friend, the product work with US/Sprint CDMA?

By johnny Jun-07/2018 19:32:14

A

Hello Johnny, 
The product can work with US/Sprint CDMA.

Let me know if you need any help.

Q

hello, it has spanish language?

By luis castillo Jun-04/2018 17:49:29

A

Hello Luis, 
It has spanish language.

Let me know if you need any help.

Q

Do you have a language of Portuguese in Brazil?

By maykon Silva May-23/2018 13:54:42

A

Hello Silva,

It has Portuguese language in Brazil.

Q

Does this phone work in Brazil?

By Diogo Lucchini May-22/2018 19:47:20

A

Hello Diogo, 
Thanks for your inquiry.

This is based on the phone network frequency bands, for more details: 4 steps to know whether a phone will work in your country.

Kindly check this link:https://www.gearbest.com/blog/how-to/country-based-mobile-phone-network-frequency-bands-coverage-guide-1144


Q

does it come with american charger type ?

By Salvador May-22/2018 18:13:15

A

Hello Salvador,


We will send an adapter with all our products according to the order's country of delivery.


Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

é possível enviar esse celular com uma note fiscal de 500 reais? pra evitar taxas abusivas

By Igor May-26/2018 03:47:03

A

Olá Igor,

De acordo com os regulamentos aduaneiros, não podemos declarar um valor mais baixo na factura ou declarar o item como um presente.
Infelizmente, não temos controle sobre esses regulamentos e potenciais direitos de importação.

Para saber mais sobre o imposto, consulte os nossos F.A.Q e os termos e condições nos links abaixo:
http://www.gearbest.com/about/faq.html (Ver Impostos e Taxas)
http://www.gearbest.com/about/terms-and-conditions.html

Q

can you buy the product in India

By mohit Jun-28/2018 16:19:35

A

Hello Mohit,
Yes.

Registered Air Mail    15-28 business days    $3.13    

Expedited Shipping    3-8 business days    $20.09    

Please note: the standard and expedited shipping costs are only estimates; the actual shipping price will be shown on the order page.    


Q

is this phone work in indonesia? how long it will take to deliver this phone to indonesia?

By Fadil Jun-09/2018 22:21:06

A

Hello Fadil,


Unlocked for Worldwide use. Please ensure local area network is compatible. 

Please check with your carrier/provider before purchasing this item.

Network:
● GSM: 850 / 900 / 1800 / 1900MHz, CDMA: BC0 / BC1
● WCDMA: Band 1 / 2 / 4 / 5 / 8 / 9 / 19
● TD-SCDMA: Band 34 / 39
● TDD LTE: Band 34 / 38 / 39 / 40 / 41
● FDD LTE: Band 1 / 2 / 3 / 4 / 5 / 7 / 8 / 12 / 17 / 18 / 19 / 20 / 25 / 26 / 28 / 29 / 66



Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hi Friend, you send this one to Brazil? Is the Global/English or chinese version? Did you have the Bullets wireless headphones?

By Lucas Marques May-22/2018 12:33:24

A

Hello Lucas,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

Priority Line    18-45 business days    $4.71    

Please note: the standard and expedited shipping costs are only estimates; the actual shipping price will be shown on the order page.    

Learn more information about our shipping methods here:http://www.gearbest.com/about/shipping-methods.html 

 

It is English and Chinese Version.

Package Contents

Back Case : 1 
Cell Phone: 1 
Quick Charge: 1 
SIM Needle: 1 
USB Cable: 1 
User Manual: 1