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Customer Questions & Answers

  • All(60)
  • Product Information(44)
  • Stock Status(2)
  • Payment(2)
  • About Shipping(10)
  • Others(2)
Q

harga nya berapa

By sapari sudarmono Mar-02/2019 12:46:22

A

Hello Sapari,

The price is 409.99USD.

Q

hi, ist it brand new ? I mean isn't it refurbished or something like that right? thanks

By Diego Nov-29/2018 13:57:44

A

Hello Diego,


We can guarantee that all of our items are brand new. We hope you will enjoy them. 


Q

Is possible to send the phone to Mexico?

By German Nov-29/2018 06:53:19

A

Hello German, 

Thank you for your inquiry.  

Yes,it is ok.

Q

Does the Phone Come with a USA Charger Adapter, if you're located in the USA? Some others sellers do that. Thank You!

By Steven Lopez Nov-11/2018 22:22:08

A

Hello Steven,

We will send an adapter with all our products according to the order's country of delivery.


Q

hi, does it have NFC functionality and EU charger? Does priority line shipping method still helping avoid duties? kind regards

By sebastian Oct-12/2018 08:17:43

A

Hello Sebastian,


It has EU plug, but does not have NFC.


Unfortunately, we are unable to predict or avoid if there is Customs tax or other related duty fee for any shipping method.

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

How can i avoid customs in my country? i live in Greece

By George Oct-11/2018 22:49:39

A

Hello George,

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 

For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html  


Q

Hello, could you please tell me if the MI MIX 2S have French language? And is it supported from French phone companies ? Thank you for your answer.

By Pascal Oct-11/2018 17:19:00

A

Hello Pascal, 
This item supports French language .

Please check with your local communication company if they suport this network frequency:

2G: GSM 850/900/1800/1900MHz CDMA EVDO BC0/BC1/BC6/BC10
3G: WCDMA B9 UMTS (WCDMA) / HSPA+ / DC-HSDPA B1/2/4/5/6/8/19 TD-SCDMA B34/B39 
4G: FDD-LTE B1/B2/B3/B4/B5/B7/B8/B12/B13/B17/B18/B19/B20/B25/B26/B27/B28/B29/B30
TDD-LTE B34/B38/B39/B40/B41

Q

What type of plug this charger have? Is it USA, UK, or EU?

By Jacek Oct-11/2018 10:14:31

A

Hello Jacek,


It has EU plug.

Q

does it have Greek language? and is it supported from Greek phone companies?

By riko Oct-10/2018 11:59:47

A

Hello riko, 
Yes,it is.

Q

this phone has an external memory card slot?

By Costica Sep-08/2018 12:10:25

A

Hello Costica,


Xiaomi mix2s is dual card dual standby, can not put memory card.

Q

harga nya berapa

By sapari sudarmono Mar-02/2019 12:46:22

A

Hello Sapari,

The price is 409.99USD.

Q

hi, ist it brand new ? I mean isn't it refurbished or something like that right? thanks

By Diego Nov-29/2018 13:57:44

A

Hello Diego,


We can guarantee that all of our items are brand new. We hope you will enjoy them. 


Q

Does the Phone Come with a USA Charger Adapter, if you're located in the USA? Some others sellers do that. Thank You!

By Steven Lopez Nov-11/2018 22:22:08

A

Hello Steven,

We will send an adapter with all our products according to the order's country of delivery.


Q

hi, does it have NFC functionality and EU charger? Does priority line shipping method still helping avoid duties? kind regards

By sebastian Oct-12/2018 08:17:43

A

Hello Sebastian,


It has EU plug, but does not have NFC.


Unfortunately, we are unable to predict or avoid if there is Customs tax or other related duty fee for any shipping method.

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hello, could you please tell me if the MI MIX 2S have French language? And is it supported from French phone companies ? Thank you for your answer.

By Pascal Oct-11/2018 17:19:00

A

Hello Pascal, 
This item supports French language .

Please check with your local communication company if they suport this network frequency:

2G: GSM 850/900/1800/1900MHz CDMA EVDO BC0/BC1/BC6/BC10
3G: WCDMA B9 UMTS (WCDMA) / HSPA+ / DC-HSDPA B1/2/4/5/6/8/19 TD-SCDMA B34/B39 
4G: FDD-LTE B1/B2/B3/B4/B5/B7/B8/B12/B13/B17/B18/B19/B20/B25/B26/B27/B28/B29/B30
TDD-LTE B34/B38/B39/B40/B41

Q

What type of plug this charger have? Is it USA, UK, or EU?

By Jacek Oct-11/2018 10:14:31

A

Hello Jacek,


It has EU plug.

Q

does it have Greek language? and is it supported from Greek phone companies?

By riko Oct-10/2018 11:59:47

A

Hello riko, 
Yes,it is.

Q

this phone has an external memory card slot?

By Costica Sep-08/2018 12:10:25

A

Hello Costica,


Xiaomi mix2s is dual card dual standby, can not put memory card.

Q

Hello, please tell me this phone is Xiaomi M1803D5XA? Thank you very much!

By Sorin Vladoiu Aug-31/2018 18:53:34

A

Hello Sorin, 
It is Xiaomi MI MIX 2S 4G Phablet .

Q

Does the Xiaomi Mi Mix 2S come with a case?

By Trenton Aug-19/2018 04:40:21

A

Hello Trenton, 

Package Contents:

Back Case : 1 
Cell Phone: 1 
English Manual : 1 
Other: 1 x Type-C to 3.5mm Earphone Adapter Cable 
Power Adapter: 1 
SIM Needle: 1 
USB Cable: 1

It has case.

Let me know if you need any help.

Q

are you sure that the shippment will be as excepte. thanks

By terbachi Apr-18/2018 12:39:17

A

Hello terbachi,


This item is a presale item.

The payment will not be processed until 3-5 business days before product is to be dispatched. 

We will ship the item out after the presale ends. 


Q

When will the device be available?

By schwidi Apr-04/2018 09:52:30

A

Hello schwidi,
This item is presale item.
The payment will not be processed until 3-5 business days before product dispatch.
We will ship it out after presale time ends.

Q

Hi, if I buy 2, i would have any kind of discount? Thanks :)

By Andres Felipe Ruiz Jun-14/2018 16:39:16

A

Dear Andres,


Thank you for your valued support. Unfortunately, as our product is already at an unbeatable low price, we are unable to offer any further discount. Thank you for your kind understanding.

Q

Hi there,just want to ask if I got charged for the tax in Canada,how much it would be,and how can I pay for it?Thank you.

By Plum May-30/2018 11:51:12

A

Hello Plum,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Is possible to send the phone to Mexico?

By German Nov-29/2018 06:53:19

A

Hello German, 

Thank you for your inquiry.  

Yes,it is ok.

Q

How can i avoid customs in my country? i live in Greece

By George Oct-11/2018 22:49:39

A

Hello George,

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 

For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html  


Q

Hi, I am very much interested in this phone, however due to the value of the phone I will be arranging to pay with insurance. Does the insurance will cover if lost or damaged?

By Irfan Sep-04/2018 11:59:05

A

Hello Irfan,
Link here for more information:

https://www.gearbest.com/about/faq.html 

                     Why Should I Buy the Delivery Insurance and Tracking number in the Check out?

GearBest Insurance Benefits
                       Your parcel will be guaranteed in the event of any loss or damage during the international delivery.
                       Gearbest will offer 2 options
                       - Resend the parcel for free ( if applicable)
                       - Refund the product and shipping fee

Compensation Process
                       For lost parcels compensation will be completed after confirming

The order was shipped at the right address

Local post office in the destination's country does not hold the parcel

The delivery deadline has been reached

If you receive an item physically broken, please contact us immediately here https://support.gearbest.com/ with clear pictures of the item its sku number and its package.We will open a claim with the shipper and offer a compensation accordingly.                     


Q

How much time it will to take to be delivered in Greece

By Demosthenes May-18/2018 06:06:37

A

Hello Demosthenes,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Se eu comprar, você podem declarar um valor menor na hora da postagem, pois meu país é péssimo e tudo eles querem tarifar bem alto 60% do valor, queria que colocassem um valor de referência de 100 dólares, é possível?

By Begme May-17/2018 19:59:29

A

Olá Begme,

De acordo com os regulamentos aduaneiros, não podemos declarar um valor mais baixo na factura ou declarar o item como um presente.
Infelizmente, não temos controle sobre esses regulamentos e potenciais direitos de importação.

Para saber mais sobre o imposto, consulte os nossos F.A.Q e os termos e condições nos links abaixo:
http://www.gearbest.com/about/faq.html (Ver Impostos e Taxas)
http://www.gearbest.com/about/terms-and-conditions.html

Q

How much will it cost on top of its stated price if the item ships to Germany? Thanks

By Reggie May-06/2018 16:53:47

A

Hello Reggie,

You can see the shipping cost and delivery time during the checkout. 


Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  


Q

how many time take the delivry for france you know ( estimated time )

By LOlo Apr-30/2018 09:24:25

A

Hello LOlo,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hi there. Can you please tell me if we can use Priority Line to avoid tax also for England UK? I would like to buy this phone but can't afford taxes.

By Nion Apr-29/2018 14:45:37

A

Hello Nion,
Unfortunately, we have no control over these regulations and potential import duties, and cannot predict when tax will occur. To know more about tax in your local country, you can consult with DHL or your local Customs office.

Q

Can you put a smaller value on the box to avoid paying taxes in my coutry?

By Mario Apr-29/2018 12:38:22

A

Hello Mario,


According to customs regulations, we can not declare a lower invoice amount or declare the item as a gift.

Unfortunately, we have no control over these regulations and potential import duties.


To know more about the tax, consult our F.A.Q and the terms and conditions in the links below:

http://www.gearbest.com/about/faq.html (See Taxes and Fees)

http://www.gearbest.com/about/terms-and-conditions.html


Q

Is this product can ship to Indonesia? How long?

By Eka Putri Apr-29/2018 00:00:42

A

Hello Eka,


If there is available shipping method or you can choose your country when you make this order, it means we can ship it to your country now.


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

I want to buy it in Canada,how long it will take to get the phone?And will I be charged for some other fees like inport duty?

By Plum May-30/2018 05:30:00

A

Hello Plum,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html  


Q

Does the charger work in europe? Is it the right plug?

By Diesel Apr-27/2018 08:53:53

A

Hello Diesel,
Thanks for your inquiry.

Yes, the item comes with EU PLUG and it can be used in Europe.