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Customer Q&A

  • All(31)
  • Product Information(22)
  • Stock Status(1)
  • Payment
  • About Shipping(5)
  • Others(3)
Q

Can I get replacement batteries for UMIDIGI products like this phone?

By geoffrey Sep-07/2018 19:31:05

A

Hello geoffrey, 
I am sorry that the battery type is Non-removable.

Q

Is this shipped from EU warehouse?

By Neal Sep-04/2018 12:41:55

A

Hello Neal, 


We offer products internationally from warehouses all over the World. Products and services are based on your own location. 

Please select the warehouse during the checkout and check your tracking information for more details.

Q

Hey there, I have a couple of questions. The charger that comes in the box, will it be a Canadian charger(location specific). I heard you give the chinese charger in the box. Also how long does this take to come to Canada.

By Usman Ahmed Sep-02/2018 19:58:28

A

Hello Usman,


It comes with EU PLUG.



Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

does it come with a U S adapter?

By johnny Aug-19/2018 02:18:30

A

Hello Johnny,

It is EU plug.

We will send an adapter with all our products according to the order's country of delivery.


Q

Can this phone play Pubg Mobile since it has the game being shown here? I’m asking this question because I have seen gameplay from other people and both are very laggy and glitchy

By Sherwin Sacayan Jul-26/2018 08:45:35

A

Hello Sherwin,

No, sorry.

Q

is working in india sims in india

By manju Jun-26/2018 15:57:49

A

Hello Manju,


Unlocked for Worldwide use. Please ensure local area network is compatible. 

Please check with your carrier/provider before purchasing this item.

Networks:
2G: GSM B2/B3/B5/B8
3G: WCDMA B1/B2/B4/B5/B8
4G: FDD-LTE B1/B2/B3/B4/B5/B7/B8/B12/B17/B19/B20
TDD-LTE B38/B40/B41

Q

Is this phone supported on the CDMA or the GSM network ?

By Rich Jun-23/2018 19:57:17

A

Hello Rich,
Unlocked for Worldwide use. Please ensure local area network is compatible. click here for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Networks:
2G: GSM B2/B3/B5/B8
3G: WCDMA B1/B2/B4/B5/B8
4G: FDD-LTE B1/B2/B3/B4/B5/B7/B8/B12/B17/B19/B20
TDD-LTE B38/B40/B41    


Q

Hello, I am wanting to buy this phone. I have two questions. 1. If it is compatible with Mexican service carriers? ( Telcel, Movistar). 2. If this phone can play games like Minecraft or other light games? Thank you in advance

By Sebastian H. Jun-21/2018 15:10:36

A

Hello Sebastian,

Yes, it is  compatible with Mexican service carriers.

Meanwhile, you can use these games you mentioned.

Q

Hello I am T_mobile User in USA and I NEED Band 71 Support does this phone support 4G Band 71 ?? Thanks

By Michael T. Jun-11/2018 14:51:16

A

Hello Michael, 

Please check with your local communication company if they suport this network frequency:

2G: GSM B2/B3/B5/B8
3G: WCDMA B1/B2/B4/B5/B8
4G: FDD-LTE B1/B2/B3/B4/B5/B7/B8/B12/B17/B19/B20
TDD-LTE B38/B40/B41

Q

Does this device support wireless charging ?

By Rich Jun-06/2018 10:49:10

A

Hello Rich, 

Thank you for your inquiry.

It can not support wireless charging. 

Q

Can I get replacement batteries for UMIDIGI products like this phone?

By geoffrey Sep-07/2018 19:31:05

A

Hello geoffrey, 
I am sorry that the battery type is Non-removable.

Q

Hey there, I have a couple of questions. The charger that comes in the box, will it be a Canadian charger(location specific). I heard you give the chinese charger in the box. Also how long does this take to come to Canada.

By Usman Ahmed Sep-02/2018 19:58:28

A

Hello Usman,


It comes with EU PLUG.



Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

does it come with a U S adapter?

By johnny Aug-19/2018 02:18:30

A

Hello Johnny,

It is EU plug.

We will send an adapter with all our products according to the order's country of delivery.


Q

is working in india sims in india

By manju Jun-26/2018 15:57:49

A

Hello Manju,


Unlocked for Worldwide use. Please ensure local area network is compatible. 

Please check with your carrier/provider before purchasing this item.

Networks:
2G: GSM B2/B3/B5/B8
3G: WCDMA B1/B2/B4/B5/B8
4G: FDD-LTE B1/B2/B3/B4/B5/B7/B8/B12/B17/B19/B20
TDD-LTE B38/B40/B41

Q

Is this phone supported on the CDMA or the GSM network ?

By Rich Jun-23/2018 19:57:17

A

Hello Rich,
Unlocked for Worldwide use. Please ensure local area network is compatible. click here for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Networks:
2G: GSM B2/B3/B5/B8
3G: WCDMA B1/B2/B4/B5/B8
4G: FDD-LTE B1/B2/B3/B4/B5/B7/B8/B12/B17/B19/B20
TDD-LTE B38/B40/B41    


Q

Hello, I am wanting to buy this phone. I have two questions. 1. If it is compatible with Mexican service carriers? ( Telcel, Movistar). 2. If this phone can play games like Minecraft or other light games? Thank you in advance

By Sebastian H. Jun-21/2018 15:10:36

A

Hello Sebastian,

Yes, it is  compatible with Mexican service carriers.

Meanwhile, you can use these games you mentioned.

Q

Hello I am T_mobile User in USA and I NEED Band 71 Support does this phone support 4G Band 71 ?? Thanks

By Michael T. Jun-11/2018 14:51:16

A

Hello Michael, 

Please check with your local communication company if they suport this network frequency:

2G: GSM B2/B3/B5/B8
3G: WCDMA B1/B2/B4/B5/B8
4G: FDD-LTE B1/B2/B3/B4/B5/B7/B8/B12/B17/B19/B20
TDD-LTE B38/B40/B41

Q

Does this device support wireless charging ?

By Rich Jun-06/2018 10:49:10

A

Hello Rich, 

Thank you for your inquiry.

It can not support wireless charging. 

Q

Support in Bahasa Indonesia.??

By Alif Yayendra Jun-05/2018 15:34:20

A

Dear Alif,


Language: English, Japanese, Bahasa Indonesia, Bahasa Melayu, Cestina, Dansk, Deutsch, Espanol, Filipino, French, Hrvatski, latviesu,lietuviu,Italiano, Magyar, Nederlands, Norsk, Polish, Portuguese, Romana, Slovencina, Suomi, Svenska, Tieng viet, Turkish, Greek, Bulgarian, Russian, Ukrainian, Hebrew, Arabic, Thai, Khmer, Korean, Simplified / Traditional Chinese 

Q

Will this phone work on Verizon network?

By Tracy May-28/2018 13:03:30

A

Hello Tracy,
Unlocked for Worldwide use. Please ensure local area network is compatible. click here for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Networks:
2G: GSM B2/B3/B5/B8
3G: WCDMA B1/B2/B4/B5/B8
4G: FDD-LTE B1/B2/B3/B4/B5/B7/B8/B12/B17/B19/B20
TDD-LTE B38/B40/B41    


Q

¿When they will start to supply?

By yaxche May-05/2018 18:30:57

A

Hello Yaxche,


Sorry we have no forecast for when the stock will come back. We will inform you on the page when available on Gearbest.


Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

Is this shipped from EU warehouse?

By Neal Sep-04/2018 12:41:55

A

Hello Neal, 


We offer products internationally from warehouses all over the World. Products and services are based on your own location. 

Please select the warehouse during the checkout and check your tracking information for more details.

Q

When the phone arrives do I need to pay the customs duty if it ships to Ireland?

By Sunny Joseph May-17/2018 20:22:54

A

Hello Sunny,
Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies. Generally, import taxes can be reduced and in some cases avoided ( if applicable) with postal deliveries.
For more details: http://www.gearbest.com/about/faq.html 

Q

when will it be shipped?

By Deepak May-07/2018 14:09:22

A

Hello Deepak,


                                   Ship between: May 11 - May 23                                    

Q

When my order will finally ship cause from 2 may it goes 7 may

By Jorge May-04/2018 09:22:37

A

Hello Jorge,


The shipping time depends on the shipping method selected during the checkout. 


We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail without tracking number& Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html 


Q

Hi.Can it ship to Grece via Belgium with Registered Air Mail so that I will not pay any customs?Thanks a lot..

By AXILLEAS Apr-28/2018 15:00:49

A

Hello AXILLEAS,

We are pleased to inform you that we can ship all over the world, including your country.It will be shipped out via registered air mail.But we are not sure that it is Belgium with Registered Air Mail.Hope you may understand us.

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 

For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html  




Q

Can this phone play Pubg Mobile since it has the game being shown here? I’m asking this question because I have seen gameplay from other people and both are very laggy and glitchy

By Sherwin Sacayan Jul-26/2018 08:45:35

A

Hello Sherwin,

No, sorry.

Q

Is a cover/case available?

By John-John Jun-02/2018 10:37:32

A

Hello John-John,

Package Contents

Back Case : 1 
Cell Phone: 1 
English Manual : 1 
Other: 1 x Type-C Cable 
Power Adapter: 1 
SIM Needle: 1    


Q

Hi, Can you let me know when this phone is on sale for $70.00 Thank you

By James Apr-28/2018 20:49:55

A

Hello James,


The estimated replenishment time is May 02 - May 14 and the product price is determined by the supplier.