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Customer Questions

  • All(31)
  • Product Information(22)
  • Stock Status(1)
  • Payment
  • About Shipping(5)
  • Others(3)
Q

Can I get replacement batteries for UMIDIGI products like this phone?

By geoffrey Sep-07/2018 19:31:05

A
Hello geoffrey, I am sorry that the battery type is Non-removable.
Q

Is this shipped from EU warehouse?

By Neal Sep-04/2018 12:41:55

A
Hello Neal, We offer products internationally from warehouses all over the World. Products and services are based on your own location. Please select the warehouse during the checkout and check your tracking information for more details.
Q

Hey there, I have a couple of questions. The charger that comes in the box, will it be a Canadian charger(location specific). I heard you give the chinese charger in the box. Also how long does this take to come to Canada.

By Usman Ahmed Sep-02/2018 19:58:28

A
Hello Usman,It comes with EU PLUG.Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.Please refer to our shipping estimations below:1) Expedited Shipping: 3-7 business days 2) Unregistered Air Mail & Registered Air Mail: 10-40 business days3) Priority Line: 5-25 business days (Only available for certain countries)Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html 
Q

does it come with a U S adapter?

By johnny Aug-19/2018 02:18:30

A
Hello Johnny,It is EU plug.We will send an adapter with all our products according to the order's country of delivery.
Q

Can this phone play Pubg Mobile since it has the game being shown here? I’m asking this question because I have seen gameplay from other people and both are very laggy and glitchy

By Sherwin Sacayan Jul-26/2018 08:45:35

A
Hello Sherwin,No, sorry.
Q

is working in india sims in india

By manju Jun-26/2018 15:57:49

A
Hello Manju,Unlocked for Worldwide use. Please ensure local area network is compatible. Please check with your carrier/provider before purchasing this item.Networks:2G: GSM B2/B3/B5/B83G: WCDMA B1/B2/B4/B5/B84G: FDD-LTE B1/B2/B3/B4/B5/B7/B8/B12/B17/B19/B20TDD-LTE B38/B40/B41
Q

Is this phone supported on the CDMA or the GSM network ?

By Rich Jun-23/2018 19:57:17

A
Hello Rich, Unlocked for Worldwide use. Please ensure local area network is compatible. click here for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.Networks:2G: GSM B2/B3/B5/B83G: WCDMA B1/B2/B4/B5/B84G: FDD-LTE B1/B2/B3/B4/B5/B7/B8/B12/B17/B19/B20TDD-LTE B38/B40/B41    
Q

Hello, I am wanting to buy this phone. I have two questions. 1. If it is compatible with Mexican service carriers? ( Telcel, Movistar). 2. If this phone can play games like Minecraft or other light games? Thank you in advance

By Sebastian H. Jun-21/2018 15:10:36

A
Hello Sebastian,Yes, it is  compatible with Mexican service carriers.Meanwhile, you can use these games you mentioned.
Q

Hello I am T_mobile User in USA and I NEED Band 71 Support does this phone support 4G Band 71 ?? Thanks

By Michael T. Jun-11/2018 14:51:16

A
Hello Michael, Please check with your local communication company if they suport this network frequency:2G: GSM B2/B3/B5/B83G: WCDMA B1/B2/B4/B5/B84G: FDD-LTE B1/B2/B3/B4/B5/B7/B8/B12/B17/B19/B20TDD-LTE B38/B40/B41
Q

Does this device support wireless charging ?

By Rich Jun-06/2018 10:49:10

A
Hello Rich, Thank you for your inquiry.It can not support wireless charging.