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Customer Q&A

  • All(11)
  • Product Information(9)
  • Stock Status
  • Payment
  • About Shipping(1)
  • Others(1)
Q

What about product warranty? Can this product cover under warranty?

By Sandeep Jan-06/2019 18:33:52

A

Hello Sandeep
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

hello for my mdz 27 da sound bar. where can i get eu adapter?. regards jacob

By jacob Sep-12/2018 06:47:51

A

Hello Jacob,


We will send an adapter with all our products according to the order's country of delivery.


Q

How many watts are they?

By George Aug-29/2018 20:04:25

A

Hello George, 
It is 16W.

Q

Have a speaker EU plug or i need use a "CH to EU" adaptor ?

By viktor Aug-10/2018 08:47:34

A

Hello Viktor,


We will send an adapter with all our products according to the order's country of delivery.


Q

I have a LeEco Super 4 X 43 tv, which has hdmi arc, optical, 3.5 audio out and Bluetooth. But I like to control / adjust the volume through the TV remote. Is it possible? I think it awkward to get up and go to the sound bar to control / adjust the volume manually through the bar's physical buttons. Please advise.

By Shamik, India Jul-09/2018 19:30:15

A

Hello Shamik,, 

Thank you for your inquiry.

It can't be controlled remotely, it can't be controlled by TV remote control.

Q

Hi. Need I pay Tax to Lithuania?

By Oleg Jun-30/2018 08:45:07

A

Hello Oleg,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

After you connect the Soundbar to the TV. can you still control the volume with the TV remote?

By Shale Jun-22/2018 22:46:09

A

Hello Shale,

No, sorry.

Q

Does the soundbar support 2.1 or 5.1 channels?

By Juan Carlos Jun-01/2018 17:06:31

A

Hello Juan,

The soundbar supports 5.1 channel.

● Frequency response range: 50Hz - 25000Hz ( -10dB )

Q

Which decoding does it support? (DTS, Dolby Digital, Dolby prologic ...)

By Massimo May-06/2018 19:35:35

A

Hello Massimo,

It supports DTS, Dolby Digital and Dolby prologic.

Q

15W is RMS or peak

By Juraj Apr-29/2018 20:55:56

A

Hello Juraj,

I apologize for my late response.

It is RMS.Thank you.

Q

What about product warranty? Can this product cover under warranty?

By Sandeep Jan-06/2019 18:33:52

A

Hello Sandeep
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

How many watts are they?

By George Aug-29/2018 20:04:25

A

Hello George, 
It is 16W.

Q

Have a speaker EU plug or i need use a "CH to EU" adaptor ?

By viktor Aug-10/2018 08:47:34

A

Hello Viktor,


We will send an adapter with all our products according to the order's country of delivery.


Q

I have a LeEco Super 4 X 43 tv, which has hdmi arc, optical, 3.5 audio out and Bluetooth. But I like to control / adjust the volume through the TV remote. Is it possible? I think it awkward to get up and go to the sound bar to control / adjust the volume manually through the bar's physical buttons. Please advise.

By Shamik, India Jul-09/2018 19:30:15

A

Hello Shamik,, 

Thank you for your inquiry.

It can't be controlled remotely, it can't be controlled by TV remote control.

Q

After you connect the Soundbar to the TV. can you still control the volume with the TV remote?

By Shale Jun-22/2018 22:46:09

A

Hello Shale,

No, sorry.

Q

Does the soundbar support 2.1 or 5.1 channels?

By Juan Carlos Jun-01/2018 17:06:31

A

Hello Juan,

The soundbar supports 5.1 channel.

● Frequency response range: 50Hz - 25000Hz ( -10dB )

Q

Which decoding does it support? (DTS, Dolby Digital, Dolby prologic ...)

By Massimo May-06/2018 19:35:35

A

Hello Massimo,

It supports DTS, Dolby Digital and Dolby prologic.

Q

15W is RMS or peak

By Juraj Apr-29/2018 20:55:56

A

Hello Juraj,

I apologize for my late response.

It is RMS.Thank you.

Q

WATTS SPEAKER SPECIFICATIONS PLEASE

By JACK Apr-27/2018 11:18:07

A

Dear JACK,


It is 15 WATTS.

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

Hi. Need I pay Tax to Lithuania?

By Oleg Jun-30/2018 08:45:07

A

Hello Oleg,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

hello for my mdz 27 da sound bar. where can i get eu adapter?. regards jacob

By jacob Sep-12/2018 06:47:51

A

Hello Jacob,


We will send an adapter with all our products according to the order's country of delivery.