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Customer Questions & Answers

  • All(13)
  • Product Information(10)
  • Stock Status
  • Payment(1)
  • About Shipping
  • Others(1)
Q

Hello, Your product description says it is 1.5kg, but elsewhere it says it is 2.5kg. Can you confirm the weight. Also, will you send an Australian plug adapter with the unit? Regards, Niem

By Niem Tri Dec-25/2018 06:57:50

A

Hello Niem, 

Product weight: 2.5000 kg 

Q

Hi, I am from Malaysia. Will you be sending an adaptor, or the power plug itself is compatible with Malaysia? We are using UK plug. Can you send a photo of the plug?

By Henry Nov-14/2018 13:53:13

A

Hello Henry,


We will send an adapter with all our products according to the order's country of delivery.


Q

Does the device have a global warranty? And if so then for how long?

By Dor Nov-11/2018 15:34:52

A

Hello Dor
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Can I know please what the package contents EXACTLY? Please if possible by photo (every part)

By Elias Jul-26/2018 17:07:21

A

Hello Elias,


Package Contents: 1 x Vacuum Cleaner Host, 1 x Metal Connecting Rod, 1 x Soft Velvet Roller Brush, 1 x Long Flat Suck, 1 x Adapter, 1 x Wall Suction Fixing Box, 1x Multifunction Brush, 1 x Cleaning Brush, 1 x Chinese Manual

   


Q

Hello! Does the box contain the anti-mite brush and the extension soft pipe?

By MJ Jul-22/2018 11:42:47

A

Hello MJ,

http://prntscr.com/k9pg69 

Package Contents: 1 x Vacuum Cleaner, 1 x Chinese Using Manual

Q

Hello, pleas how to change battery ?

By Tomas Jul-11/2018 20:40:25

A

Hello Tomas,
Thanks for your inquiry.

The battery is built-in and it cannot be changed. 

Q

do you provide an adapter?

By dv Jun-30/2018 20:06:48

A

Hello Dv,

Sorry, it has EU plug.

We will send an adaptor according to the order's country of delivery.


Package Contents: 1 x Vacuum Cleaner, 1 x Chinese Using Manual

Q

What is its voltage support? Does it work in USA? Would you supply a adapter?

By SV Jun-25/2018 14:51:05

A

This vacuum cleaner will be available in European version to support the US market.

Q

Does the sale include any accessories or just the vacuum itself? And what type of electrical plug is provided?

By Ben Jun-25/2018 12:41:23

A

Some parts of the market are equipped with EU adapters, including various brush heads.

Q

How many accessories does your sale include? 12 pieces plus the manual

By enrico May-30/2018 14:25:07

A

Dear Enrico,

Package Contents: 1 x Vacuum Cleaner, 1 x Chinese Using Manual

Q

Hello, Your product description says it is 1.5kg, but elsewhere it says it is 2.5kg. Can you confirm the weight. Also, will you send an Australian plug adapter with the unit? Regards, Niem

By Niem Tri Dec-25/2018 06:57:50

A

Hello Niem, 

Product weight: 2.5000 kg 

Q

Hi, I am from Malaysia. Will you be sending an adaptor, or the power plug itself is compatible with Malaysia? We are using UK plug. Can you send a photo of the plug?

By Henry Nov-14/2018 13:53:13

A

Hello Henry,


We will send an adapter with all our products according to the order's country of delivery.


Q

Can I know please what the package contents EXACTLY? Please if possible by photo (every part)

By Elias Jul-26/2018 17:07:21

A

Hello Elias,


Package Contents: 1 x Vacuum Cleaner Host, 1 x Metal Connecting Rod, 1 x Soft Velvet Roller Brush, 1 x Long Flat Suck, 1 x Adapter, 1 x Wall Suction Fixing Box, 1x Multifunction Brush, 1 x Cleaning Brush, 1 x Chinese Manual

   


Q

Hello! Does the box contain the anti-mite brush and the extension soft pipe?

By MJ Jul-22/2018 11:42:47

A

Hello MJ,

http://prntscr.com/k9pg69 

Package Contents: 1 x Vacuum Cleaner, 1 x Chinese Using Manual

Q

Hello, pleas how to change battery ?

By Tomas Jul-11/2018 20:40:25

A

Hello Tomas,
Thanks for your inquiry.

The battery is built-in and it cannot be changed. 

Q

do you provide an adapter?

By dv Jun-30/2018 20:06:48

A

Hello Dv,

Sorry, it has EU plug.

We will send an adaptor according to the order's country of delivery.


Package Contents: 1 x Vacuum Cleaner, 1 x Chinese Using Manual

Q

What is its voltage support? Does it work in USA? Would you supply a adapter?

By SV Jun-25/2018 14:51:05

A

This vacuum cleaner will be available in European version to support the US market.

Q

How many accessories does your sale include? 12 pieces plus the manual

By enrico May-30/2018 14:25:07

A

Dear Enrico,

Package Contents: 1 x Vacuum Cleaner, 1 x Chinese Using Manual

Q

you say... Filter elemente replacement, what filter? HEPA filter? Macromolecular? and do you have this replacements?

By Emilio Alcaraz Lopez May-18/2018 12:10:14

A

Hello Emilio,

There are optional accessories can be replaced

Q

I've just buy the product... but now I am wondering... what is inside the box??? thank you!

By Manfredi May-17/2018 09:08:14

A

Hello Manfredi,

Package Contents: 1 x Vacuum Cleaner, 1 x English Using Manual

   


Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

What if any are the payment options

By Kathryn Hodgson May-11/2018 14:04:28

A

Hello Kathryn,

 

Gearbest accepts the following safe and secure payment methods:

1. PayPal

2. Credit card via PayPal

3. Wire transfer

4. Western Union

5. Boleto Bancario via Ebanx


Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods. 


If you would like to pay by wire transfer or Western Union, please contact us for further details.


Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

Does the device have a global warranty? And if so then for how long?

By Dor Nov-11/2018 15:34:52

A

Hello Dor
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html