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Customer Questions

  • All(17)
  • Product Information(12)
  • Stock Status(1)
  • Payment(2)
  • About Shipping(2)
  • Others
Q

Hello, Would you write $10 on package to avoid any customs taxes in customer's country?

By Amjad Nov-12/2018 17:57:33

A
Hello According to customs regulations, we can not declare a lower invoice amount or declare the item as a gift.Unfortunately, we have no control over these regulations and potential import duties.To know more about the tax, consult our F.A.Q and the terms and conditions in the links below:http://www.gearbest.com/about/faq.html (See Taxes and Fees)http://www.gearbest.com/about/terms-and-conditions.html
Q

in the description of the product, it is notified that the face id does not work in the UK.

By armel Oct-28/2018 08:18:16

A
Hello Armel, Note: Face ID function of this phone is only available for these countries - Hong Kong ( China ), Taiwan ( China ), Singapore, Malaysia, Indonesia, Thailand, Vietnam, Russia, Turkish, Ukraine.
Q

Is it refurbished or new?

By george Oct-15/2018 22:27:16

A
Hello George,We can guarantee that all of it is brand new. We hope you will enjoy it. 
Q

what's the battery characteristic mA?

By giuliano Oct-04/2018 18:42:26

A
Hello Giuliano,Battery Capacity (mAh): 3400mAh Battery Type: Non-removable
Q

Is the white phone 128GB or 64 GB?

By Amir Sep-24/2018 12:02:00

A
Hello Amir,It is 6GB RAM 128GB ROM  version.
Q

What kind of warranty is there on this product?

By Rylth Sep-19/2018 09:29:52

A
Hello RylthPlease read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 
Q

Hi guys, is the bootloader locked or unlocked? Regards, Christoph

By Christoph Aug-20/2018 12:00:15

A
Hello Christoph,For your issue, please kindly note:Service Provider: Unlocked 
Q

Do taxes apply for shipments to Mexico?

By Omar Aug-10/2018 16:26:50

A
Hello Omar, Sorry, we could not confirm it.Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies. Generally, import taxes can be reduced and in some cases avoided ( if applicable) with postal deliveries.For more details: http://www.gearbest.com/about/faq.html 
Q

Will it work with Indian Signal services?

By Anshuman May-27/2018 14:48:52

A
Hello Anshuman,You need to make sure the on-premise network is compatible. Click here for your country's network frequency: http://maps.mobileworldlive.com/. Or you can check with your operator / supplier before buying this item.
Q

hello, can you please confirm how can i pay the payment ?

By Nikhil May-23/2018 16:30:03

A
Hello Nikhil, Gearbest accepts the following safe and secure payment methods:1. PayPal2. Credit card via PayPal3. Wire transfer4. Western Union5. Boleto Bancario via EbanxAvailable payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods. If you would like to pay by wire transfer or Western Union, please contact us for further details.