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Customer Q&A

  • All(17)
  • Product Information(12)
  • Stock Status(1)
  • Payment(2)
  • About Shipping(2)
  • Others
Q

Hello, Would you write $10 on package to avoid any customs taxes in customer's country?

By Amjad Nov-12/2018 17:57:33

A

Hello 


According to customs regulations, we can not declare a lower invoice amount or declare the item as a gift.


Unfortunately, we have no control over these regulations and potential import duties.


To know more about the tax, consult our F.A.Q and the terms and conditions in the links below:


http://www.gearbest.com/about/faq.html (See Taxes and Fees)


http://www.gearbest.com/about/terms-and-conditions.html


Q

in the description of the product, it is notified that the face id does not work in the UK.

By armel Oct-28/2018 08:18:16

A

Hello Armel, 


Note: Face ID function of this phone is only available for these countries - Hong Kong ( China ), Taiwan ( China ), Singapore, Malaysia, Indonesia, Thailand, Vietnam, Russia, Turkish, Ukraine.

Q

Is it refurbished or new?

By george Oct-15/2018 22:27:16

A

Hello George,


We can guarantee that all of it is brand new. We hope you will enjoy it. 


Q

what's the battery characteristic mA?

By giuliano Oct-04/2018 18:42:26

A

Hello Giuliano,
Battery Capacity (mAh): 3400mAh 
Battery Type: Non-removable

Q

Is the white phone 128GB or 64 GB?

By Amir Sep-24/2018 12:02:00

A

Hello Amir,


It is 6GB RAM 128GB ROM  version.

Q

What kind of warranty is there on this product?

By Rylth Sep-19/2018 09:29:52

A

Hello Rylth
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 

Q

Hi guys, is the bootloader locked or unlocked? Regards, Christoph

By Christoph Aug-20/2018 12:00:15

A

Hello Christoph,

For your issue, please kindly note:

Service Provider: Unlocked 

Q

Do taxes apply for shipments to Mexico?

By Omar Aug-10/2018 16:26:50

A

Hello Omar, 

Sorry, we could not confirm it.


Taxes do not come from us if any. 


Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies. Generally, import taxes can be reduced and in some cases avoided ( if applicable) with postal deliveries.
For more details: http://www.gearbest.com/about/faq.html 

Q

Will it work with Indian Signal services?

By Anshuman May-27/2018 14:48:52

A

Hello Anshuman,


You need to make sure the on-premise network is compatible. Click here for your country's network frequency: http://maps.mobileworldlive.com/. Or you can check with your operator / supplier before buying this item.


Q

hello, can you please confirm how can i pay the payment ?

By Nikhil May-23/2018 16:30:03

A

Hello Nikhil,

 

Gearbest accepts the following safe and secure payment methods:

1. PayPal

2. Credit card via PayPal

3. Wire transfer

4. Western Union

5. Boleto Bancario via Ebanx


Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods. 


If you would like to pay by wire transfer or Western Union, please contact us for further details.


Q

in the description of the product, it is notified that the face id does not work in the UK.

By armel Oct-28/2018 08:18:16

A

Hello Armel, 


Note: Face ID function of this phone is only available for these countries - Hong Kong ( China ), Taiwan ( China ), Singapore, Malaysia, Indonesia, Thailand, Vietnam, Russia, Turkish, Ukraine.

Q

Is it refurbished or new?

By george Oct-15/2018 22:27:16

A

Hello George,


We can guarantee that all of it is brand new. We hope you will enjoy it. 


Q

what's the battery characteristic mA?

By giuliano Oct-04/2018 18:42:26

A

Hello Giuliano,
Battery Capacity (mAh): 3400mAh 
Battery Type: Non-removable

Q

Is the white phone 128GB or 64 GB?

By Amir Sep-24/2018 12:02:00

A

Hello Amir,


It is 6GB RAM 128GB ROM  version.

Q

What kind of warranty is there on this product?

By Rylth Sep-19/2018 09:29:52

A

Hello Rylth
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 

Q

Hi guys, is the bootloader locked or unlocked? Regards, Christoph

By Christoph Aug-20/2018 12:00:15

A

Hello Christoph,

For your issue, please kindly note:

Service Provider: Unlocked 

Q

Will it work with Indian Signal services?

By Anshuman May-27/2018 14:48:52

A

Hello Anshuman,


You need to make sure the on-premise network is compatible. Click here for your country's network frequency: http://maps.mobileworldlive.com/. Or you can check with your operator / supplier before buying this item.


Q

Does the charger adapter in the package come with universal receptacle adapter (eg. for FR, UK,...) ?

By RENAUD May-19/2018 14:54:27

A

Hello RENAUD,


This product is European standard with EU charger

Q

Dear gearbest, can you confirm it has all the listed 4G bands as per your product detail page??? 4G: FDD-LTE B1/B2/B3/B4/B5/B7/B8/B12/B13/B17/B18/B19/B20/B25/B26/B27/B28/B29/B30 TDD-LTE B34/B38/B39/B40/B41

By Chris May-17/2018 18:02:51

A

Hello Chris,
Unlocked For Worldwide use.

Please ensure local area network is compatible for Network Frequency of your country. 

4G: FDD-LTE B1/B2/B3/B4/B5/B7/B8/B12/B13/B17/B18/B19/B20/B25/B26/B27/B28/B29/B30
TDD-LTE B34/B38/B39/B40/B41

Q

This global version came with Google Play Store?

By William Pereira May-16/2018 17:24:56

A

Hello William, 
Thanks for your inquiry.

Yes, it has Google Play Store.

Q

Do taxes apply for shipments to Mexico?

By Omar Aug-10/2018 16:26:50

A

Hello Omar, 

Sorry, we could not confirm it.


Taxes do not come from us if any. 


Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies. Generally, import taxes can be reduced and in some cases avoided ( if applicable) with postal deliveries.
For more details: http://www.gearbest.com/about/faq.html 

Q

hello, can you please confirm how can i pay the payment ?

By Nikhil May-23/2018 16:30:03

A

Hello Nikhil,

 

Gearbest accepts the following safe and secure payment methods:

1. PayPal

2. Credit card via PayPal

3. Wire transfer

4. Western Union

5. Boleto Bancario via Ebanx


Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods. 


If you would like to pay by wire transfer or Western Union, please contact us for further details.


Q

What taxes apply to shipping to Norway

By Arturas May-03/2018 09:57:02

A

Hello Arturas,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hello, Would you write $10 on package to avoid any customs taxes in customer's country?

By Amjad Nov-12/2018 17:57:33

A

Hello 


According to customs regulations, we can not declare a lower invoice amount or declare the item as a gift.


Unfortunately, we have no control over these regulations and potential import duties.


To know more about the tax, consult our F.A.Q and the terms and conditions in the links below:


http://www.gearbest.com/about/faq.html (See Taxes and Fees)


http://www.gearbest.com/about/terms-and-conditions.html


Q

Please, can you send it with lower value?

By Jimmy May-17/2018 14:22:56

A

Hello Jimmy,

According to customs regulations, we can not declare a lower invoice amount or declare the item as a gift.
Unfortunately, we have no control over these regulations and potential import duties.

To know more about the tax, consult our F.A.Q and the terms and conditions in the links below:http://www.gearbest.com/about/faq.html (Ver Impostos e Taxas)
http://www.gearbest.com/about/terms-and-conditions.html

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