All
Product keywords
Please enter the email address account

Customer Questions & Answers

  • All(43)
  • Product Information(34)
  • Stock Status(2)
  • Payment(1)
  • About Shipping(3)
  • Others(3)
Q

send to Brazil?

By Júnior Mar-09/2019 14:15:07

A

Hello Júnior,


Yes, we can ship to your country for you.

Let me know if you need any further assistance. 


Q

this phone supported Malayalam language

By Mathew Chacko Dec-08/2018 07:38:34

A

Hello Mathew,

Language: Afrikaans, Joan, Akan, Malay, Bambara, Brittany, Basavin, Macon, German, Catalan, Shona, Welsh, Danish, Northern Sami, German, Yoruba, Eesti keel, English, Spanish, Basque, Ewe, Filipino, French, Irish, Friulian, Galician, Gikuyu, Scottish Gaelic, Hausa, Croatian, Hawaiian, Bemba, Igbo,Rundi, Indonesia, Northern Ndebele, Zulu, Icelandic, Italian, Kabuverdianu, kalaallisut, Cornish, Rambo, Kinyarwanda, Paray, Samburu, Shamballa, Swahili, Tajik, Mauritian Creole, Cologne, Meilu, Lakota, Latvia, Tonga, Lithuania, Lingála, Oluganda, Luxemburg, Masai, Hungarian, Maku, Malaga, Malta, Dutch, Norsk, Soga, Oromo, Uzbek ( Latin ), Polish, Portuguese, Romanian, Romansh, Quechua, Swiss German, Senna, Albanian, slovak, Slovenian, Somali, Serbia ( Latin ), Finnish, Swedish, Vietnamese, Turkish, Greek, Azerbaijani, Belarusian, Bosnian, Bulgarian, Ossetian, Kyrgyz, Macedonian, Mongolian, Chechnya, Russian, Sago, Serbia, , Uzbek ( Cyril ), Kazakh, Hebrew, Uyghur, Urdu, Arabic, Uzbek ( Arabic ), Mazanderani, Punjab ( Arabic ), Pashtun, Kong Carney, Nepali, Bodo, Malathi, Hindi, Assam, Bengali, Punjabi, Gujarati, Tamil, oriya, Tamil, Telugu, Malayalam, Sinhalese, Thai, Laos, Tibetan, Burmese, Georgian, Cherokee, Khmer, Korean, Anarâškielâ, Azerbaijani ( Latin ), Bosnian ( Latin ), Dholuo, dolnoserbšćina, Ewondo, duálá, Gusii, Gaelg, Hibena, hornjoserbšćina, Ishisangu, joola, kakɔ, Kalenjin, Khoekhoegowab, Kimachame, Kiruwa, Kiteso, Koyra ciini, Koyraboro senni, Kyivunjo, Kĩembu, Kɨlaangi, Nda’a, Luluhia, metaʼ, nmg, nuasue, nynorsk, Pulaar, rikpa, Rukiga, Shwóŋò ngiembɔɔn, Runyankore, Sängö, Taqbaylit, Thok Nath, Tshiluba, Walser, west-frysk, Zarmaciine

Q

Is language supported in Japanese?

By toru Nov-23/2018 23:29:20

A


Hello Toru,

   

Yes, supports Japanese.


Q

Does it work in Brazil?

By Rafael Nov-23/2018 02:39:46

A

Hello Rafael, 

You can ensure local area network is compatible. Click here for your country's network frequency: http://maps.mobileworldlive.com/. Or you can check with your operator / supplier before buying this item.


Q

is this a global version .. can this work with all cellular network a available in india??

By Amarjeet Singh Oct-23/2018 04:30:46

A

Hello Amarjeet, 
This item is Global Version .

Please check with your local communication company if they suport this network frequency:

2G: GSM B2/B3/B5/B8 
3G: WCDMA B1/B2/B3/B5/B6/B8/B19
4G: FDD-LTE B1/B2/B3/B5/B7/B8/B18/B19/B28
TDD-LTE B38/B39/B41

Q

does zenfone 5 wireless charging capable?

By HILTON MOMOI Sep-21/2018 13:36:28

A

Hello HILTON, 
No ,I am sincerely sorry that it does not .

Q

how can I know if it comes to Greece with euroi charge

By marios Sep-01/2018 12:07:50

A

Hello Marios,


It comes with EU plug.

Q

Hello is the phone network works in scandinavian countries? And how about warranty and return back?

By Tomas Aug-05/2018 08:52:34

A

Hello Tomas, 

Please check with your local communication company if they suport this network frequency:

2G: GSM B2/B3/B5/B8 
3G: WCDMA B1/B2/B3/B5/B6/B8/B19
4G: FDD-LTE B1/B2/B3/B5/B7/B8/B18/B19/B28
TDD-LTE B38/B39/B41


Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html .

Q

What is the shipping compagny for "Priority Line" to France ?

By AnatomyofChange Jul-26/2018 06:32:29

A

Hello AnatomyofChange,
Colissimo.

Q

does it have nfc

By Rollie Jul-25/2018 23:52:40

A

Hello Rollie, 
Yes ,it does .

Q

send to Brazil?

By Júnior Mar-09/2019 14:15:07

A

Hello Júnior,


Yes, we can ship to your country for you.

Let me know if you need any further assistance. 


Q

this phone supported Malayalam language

By Mathew Chacko Dec-08/2018 07:38:34

A

Hello Mathew,

Language: Afrikaans, Joan, Akan, Malay, Bambara, Brittany, Basavin, Macon, German, Catalan, Shona, Welsh, Danish, Northern Sami, German, Yoruba, Eesti keel, English, Spanish, Basque, Ewe, Filipino, French, Irish, Friulian, Galician, Gikuyu, Scottish Gaelic, Hausa, Croatian, Hawaiian, Bemba, Igbo,Rundi, Indonesia, Northern Ndebele, Zulu, Icelandic, Italian, Kabuverdianu, kalaallisut, Cornish, Rambo, Kinyarwanda, Paray, Samburu, Shamballa, Swahili, Tajik, Mauritian Creole, Cologne, Meilu, Lakota, Latvia, Tonga, Lithuania, Lingála, Oluganda, Luxemburg, Masai, Hungarian, Maku, Malaga, Malta, Dutch, Norsk, Soga, Oromo, Uzbek ( Latin ), Polish, Portuguese, Romanian, Romansh, Quechua, Swiss German, Senna, Albanian, slovak, Slovenian, Somali, Serbia ( Latin ), Finnish, Swedish, Vietnamese, Turkish, Greek, Azerbaijani, Belarusian, Bosnian, Bulgarian, Ossetian, Kyrgyz, Macedonian, Mongolian, Chechnya, Russian, Sago, Serbia, , Uzbek ( Cyril ), Kazakh, Hebrew, Uyghur, Urdu, Arabic, Uzbek ( Arabic ), Mazanderani, Punjab ( Arabic ), Pashtun, Kong Carney, Nepali, Bodo, Malathi, Hindi, Assam, Bengali, Punjabi, Gujarati, Tamil, oriya, Tamil, Telugu, Malayalam, Sinhalese, Thai, Laos, Tibetan, Burmese, Georgian, Cherokee, Khmer, Korean, Anarâškielâ, Azerbaijani ( Latin ), Bosnian ( Latin ), Dholuo, dolnoserbšćina, Ewondo, duálá, Gusii, Gaelg, Hibena, hornjoserbšćina, Ishisangu, joola, kakɔ, Kalenjin, Khoekhoegowab, Kimachame, Kiruwa, Kiteso, Koyra ciini, Koyraboro senni, Kyivunjo, Kĩembu, Kɨlaangi, Nda’a, Luluhia, metaʼ, nmg, nuasue, nynorsk, Pulaar, rikpa, Rukiga, Shwóŋò ngiembɔɔn, Runyankore, Sängö, Taqbaylit, Thok Nath, Tshiluba, Walser, west-frysk, Zarmaciine

Q

Is language supported in Japanese?

By toru Nov-23/2018 23:29:20

A


Hello Toru,

   

Yes, supports Japanese.


Q

Does it work in Brazil?

By Rafael Nov-23/2018 02:39:46

A

Hello Rafael, 

You can ensure local area network is compatible. Click here for your country's network frequency: http://maps.mobileworldlive.com/. Or you can check with your operator / supplier before buying this item.


Q

is this a global version .. can this work with all cellular network a available in india??

By Amarjeet Singh Oct-23/2018 04:30:46

A

Hello Amarjeet, 
This item is Global Version .

Please check with your local communication company if they suport this network frequency:

2G: GSM B2/B3/B5/B8 
3G: WCDMA B1/B2/B3/B5/B6/B8/B19
4G: FDD-LTE B1/B2/B3/B5/B7/B8/B18/B19/B28
TDD-LTE B38/B39/B41

Q

does zenfone 5 wireless charging capable?

By HILTON MOMOI Sep-21/2018 13:36:28

A

Hello HILTON, 
No ,I am sincerely sorry that it does not .

Q

how can I know if it comes to Greece with euroi charge

By marios Sep-01/2018 12:07:50

A

Hello Marios,


It comes with EU plug.

Q

Hello is the phone network works in scandinavian countries? And how about warranty and return back?

By Tomas Aug-05/2018 08:52:34

A

Hello Tomas, 

Please check with your local communication company if they suport this network frequency:

2G: GSM B2/B3/B5/B8 
3G: WCDMA B1/B2/B3/B5/B6/B8/B19
4G: FDD-LTE B1/B2/B3/B5/B7/B8/B18/B19/B28
TDD-LTE B38/B39/B41


Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html .

Q

does it have nfc

By Rollie Jul-25/2018 23:52:40

A

Hello Rollie, 
Yes ,it does .

Q

Hi, will this phone work in Mexico?

By Eduardo Jul-23/2018 01:58:30

A

Hello Eduardo,


Unlocked for Worldwide use. Please ensure local area network is compatible. 

Please check with your carrier/provider before purchasing this item.

Network:
2G: GSM B2/B3/B5/B8 
3G: WCDMA B1/B2/B3/B5/B6/B8/B19
4G: FDD-LTE B1/B2/B3/B5/B7/B8/B18/B19/B28
TDD-LTE B38/B39/B41

Q

Hello, I made the purchase on the 26th order 18052500996310375295 at the time of purchase. There was a product in stock, plus I received an email saying that it will only be shipped until 06/10. Is that right?

By Danilo Ramos May-28/2018 19:01:29

A

Please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

O aparelho ja ta em estoque? comprando ja envia para o brasil?

By wallas May-14/2018 18:54:51

A

Currently in stock, can be sent to Brazil

Q

Do I have to pay the customs duty ?

By tushar Apr-17/2018 19:05:53

A

Hello tushar,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

What is the shipping compagny for "Priority Line" to France ?

By AnatomyofChange Jul-26/2018 06:32:29

A

Hello AnatomyofChange,
Colissimo.

Q

How many time it take for arrive in China, after ship?

By Alexandre May-17/2018 22:09:45

A

If there is inventory, orders can be issued within 1-3 working days.

Q

This will ship to Dubai?

By Thousif May-06/2018 19:23:45

A

Hello Thousif,
If there is available shipping method or you can choose your country when you make this order, it means we can ship it to your country now.


Q

Does this phone work with verizon?

By William Jun-16/2018 19:01:13

A

Hello William,
Thanks for your inquiry.

Yes, the item works with verizon. 

Q

can you give this phone for free.i will put its review in my youtube channel.plz give me .I love this phone but I have no money

By ajinkuriakose Jun-09/2018 03:34:24

A

Hello Ajinkuriakose,


Please kindly contact our Youtube team via email here:  youtube@gearbest.com.


Q

If I import, will Asus cover the warranty in Brazil?

By Felippe May-01/2018 05:20:18

A

Hello Felippe
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html