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Customer Questions

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Q

how many door sensor can I connect to a bridge. I need 16 sensor

By Andrea Dec-10/2018 00:32:30

A
Hello Andrea,   This door and window sensor can be used with the SONOFF RF bridge 433 gateway. An RF bridge 433 can be paired with up to 4 sensors without learning the remote control.Buy at least 4 SONOFF RF bridge 433 gateways for 16 sensors
Q

Can i see in ewelink app doors are opened or closed?

By Vyte Nov-26/2018 21:13:04

A
Hello Vyte,Please note that this can only be seen in the APP with open or closed usage records.Let me know if you need any further assistance. 
Q

Does this sensor require any type of gateway or it communicates directly with phone via app?

By Jan Nov-06/2018 20:57:45

A
Hello Jan,This sensor needs to be used with the Sonoff RF Bridge RF Gateway.
Q

does this product work with google home or amazon Alexa

By amazon echo compatible Nov-01/2018 20:00:03

A
Hello Amazon, Sorry, it doesn't work with google home or amazon Alexa.Let me know if you need any help.
Q

Does this product work with xiaomi gateway?

By Andreas Oct-06/2018 18:07:48

A
Hello Andreas, No ,I am sincerely sorry that it does not .
Q

What model battery is required by the unit.

By Hector Aug-15/2018 11:10:34

A
Hello Hector, Thanks for your inquiry.Support battery: 12V 23A AA battery ( not included )