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Customer Questions & Answers

  • All(9)
  • Product Information(5)
  • Stock Status
  • Payment
  • About Shipping(3)
  • Others(1)
Q

hello do you shop.to uk? when checking out I get shipping destination invalid

By Adam Mar-03/2019 16:29:47

A

Hello Adam,

We have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Q

Is it possible to ship here in canada? Bcoz on the app it says shipping restriction?

By Chuck Feb-21/2019 07:26:27

A

Hello Chuck,

We have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Q

Does this come with batteries?

By Ashley Dec-07/2018 02:06:32

A

Hello Ashley, 
This item supports 2pcs 18650 batteries ( not included ) .

Q

Hi, are you shipping to Hungary, Kecskemét?

By Sándor Nov-17/2018 10:46:25

A

Hello Sándor,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Hello there, does the kit contain the batteries?

By Tran Oct-11/2018 23:16:38

A

Hello Tran,

We are sorry that this package will not contain batteries.


Let me know if you need any further assistance. 


Q

It is possible that you market the price low because of customs??

By Rasmus Sep-14/2018 12:26:39

A

Hello Rasmus,

No, sorry.

Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 

We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

Does this device support 20700 batteries or does this model only support 18650?

By Alan May-22/2018 23:56:47

A

Hello Alan,


Only supports 18650 battery

Q

What tanks are compatible with this device? would the Vaporesso’s NRG Tank fit?

By Mark May-12/2018 21:45:37

A

Hello Mark,
The atomizer of the 510 interface can be used with Aegis legend MOD.

Q

Hi, May i know this product will be extend again? or will be ship on time (16/5/2018)? thanks~

By Dee Lee May-08/2018 11:10:44

A

Hello Dee,
This item is presale item.
The payment will not be processed until 3-5 business days before product dispatch.
We will ship it out after presale time ends.

Q

Does this come with batteries?

By Ashley Dec-07/2018 02:06:32

A

Hello Ashley, 
This item supports 2pcs 18650 batteries ( not included ) .

Q

Hi, are you shipping to Hungary, Kecskemét?

By Sándor Nov-17/2018 10:46:25

A

Hello Sándor,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Hello there, does the kit contain the batteries?

By Tran Oct-11/2018 23:16:38

A

Hello Tran,

We are sorry that this package will not contain batteries.


Let me know if you need any further assistance. 


Q

Does this device support 20700 batteries or does this model only support 18650?

By Alan May-22/2018 23:56:47

A

Hello Alan,


Only supports 18650 battery

Q

What tanks are compatible with this device? would the Vaporesso’s NRG Tank fit?

By Mark May-12/2018 21:45:37

A

Hello Mark,
The atomizer of the 510 interface can be used with Aegis legend MOD.

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

hello do you shop.to uk? when checking out I get shipping destination invalid

By Adam Mar-03/2019 16:29:47

A

Hello Adam,

We have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Q

Is it possible to ship here in canada? Bcoz on the app it says shipping restriction?

By Chuck Feb-21/2019 07:26:27

A

Hello Chuck,

We have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Q

It is possible that you market the price low because of customs??

By Rasmus Sep-14/2018 12:26:39

A

Hello Rasmus,

No, sorry.

Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 

We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

Hi, May i know this product will be extend again? or will be ship on time (16/5/2018)? thanks~

By Dee Lee May-08/2018 11:10:44

A

Hello Dee,
This item is presale item.
The payment will not be processed until 3-5 business days before product dispatch.
We will ship it out after presale time ends.