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Customer Q&A

  • All(10)
  • Product Information(9)
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Q

1. Does this item include the dust mites brush? 2. Is it possible to order this item with the C17 wall mount (as the D18 wall mount does not include charger)

By yair Jan-16/2019 19:50:22

A

Hello Yair,

Please note that your order does not include a squeegee. The C17's cradle is not universal with the D18.


Let me know if you need any further assistance. 


Q

Hello. is it 110 volts or 220? Can I purchase extra battery? Ion lithium, right?

By eric Dec-10/2018 00:02:10

A


Hello Eric,

   

You can buy a battery handle directly. It is universal.

Q

Although this is an EU plug do you send it with an adapter for the US or Canada

By Kevin Dec-02/2018 17:55:59

A

Hello Kevin,


We will send an adapter with all our products according to the order's country of delivery.


Q

Does this come in US plug (110 volts)?

By Chad Oct-06/2018 13:39:57

A

Hello Chad, 
It is EU Plug,and the working voltage is 22.2V and the charging voltage is 26V.

Q

How long is the warranty?

By Hannah Sep-29/2018 15:20:37

A

Hello Hannah
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Hi, do you have an AU plug?

By James Sep-29/2018 12:46:06

A

Hello James,


We will send an adapter with all our products according to the order's country of delivery.


Q

Does it come with a KOREA(R.O.K) plug?

By LIM, YONG Sep-05/2018 03:47:23

A

Hello LIM,,
We will send an adaptor according to the order's country of delivery.

Q

hi, is any custum fee?

By Andrius Sep-02/2018 20:19:45

A

Hello Andrius,


Taxes are collected by local customs and regulations of the country that is beyond our control.

We can not know if it will and how much it will be.

Please check this link http://www.gearbest.com/about/faq.html (If there is any problem of receiving delivery due to Customs)


Q

Does it come with a USA plug?

By helen Jul-05/2018 21:09:13

A

Hello Helen,
Thanks for your inquiry.

Sorry, the item does not come with a USA plug.

Q

Is it D18 model?

By Eli Jun-10/2018 16:51:20

A

Hello Eli, 
It's D18 model.

Let me know if you need any help.

Q

1. Does this item include the dust mites brush? 2. Is it possible to order this item with the C17 wall mount (as the D18 wall mount does not include charger)

By yair Jan-16/2019 19:50:22

A

Hello Yair,

Please note that your order does not include a squeegee. The C17's cradle is not universal with the D18.


Let me know if you need any further assistance. 


Q

Hello. is it 110 volts or 220? Can I purchase extra battery? Ion lithium, right?

By eric Dec-10/2018 00:02:10

A


Hello Eric,

   

You can buy a battery handle directly. It is universal.

Q

Although this is an EU plug do you send it with an adapter for the US or Canada

By Kevin Dec-02/2018 17:55:59

A

Hello Kevin,


We will send an adapter with all our products according to the order's country of delivery.


Q

Does this come in US plug (110 volts)?

By Chad Oct-06/2018 13:39:57

A

Hello Chad, 
It is EU Plug,and the working voltage is 22.2V and the charging voltage is 26V.

Q

How long is the warranty?

By Hannah Sep-29/2018 15:20:37

A

Hello Hannah
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Hi, do you have an AU plug?

By James Sep-29/2018 12:46:06

A

Hello James,


We will send an adapter with all our products according to the order's country of delivery.


Q

Does it come with a KOREA(R.O.K) plug?

By LIM, YONG Sep-05/2018 03:47:23

A

Hello LIM,,
We will send an adaptor according to the order's country of delivery.

Q

Does it come with a USA plug?

By helen Jul-05/2018 21:09:13

A

Hello Helen,
Thanks for your inquiry.

Sorry, the item does not come with a USA plug.

Q

Is it D18 model?

By Eli Jun-10/2018 16:51:20

A

Hello Eli, 
It's D18 model.

Let me know if you need any help.

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Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!