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Customer Q&A

  • All(70)
  • Product Information(46)
  • Stock Status(3)
  • Payment
  • About Shipping(12)
  • Others(8)
Q

do you have this product in stock now?

By May Oct-20/2018 03:06:37

A

Hello May,
Yes, we have stock, please feel free to order it.
Best Regards

Q

if I buy this phone can it work in Barbados

By Andre Oct-11/2018 21:21:35

A

Hello Andre,


All of our products are unlocked for worldwide use. Please ensure local area networks are compatible with the network frequency of your country. Please check with your carrier/provider before purchasing this item.


Q

how long time does it take to arrive into Peru? in the unregistred shipment?

By Michael Sanchez Oct-09/2018 15:29:19

A

Hello Michael,

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Can you put a lower price on my phone when shipping to me.

By Michelle Oct-05/2018 11:04:11

A

Hello Michelle,


According to customs regulations, we can not declare a lower invoice amount or declare the item as a gift.

Unfortunately, we have no control over these regulations and potential import duties.


To know more about the tax, consult our F.A.Q and the terms and conditions in the links below:

http://www.gearbest.com/about/faq.html (See Taxes and Fees)

http://www.gearbest.com/about/terms-and-conditions.html


Q

in stock?

By coelhitos Oct-03/2018 12:37:01

A

Hello Coelhitos, 

Thank you for your inquiry.  

Yes,it is in stock.

Q

Hello. Is this a global version? may i use him in Europe?

By Alex Oct-02/2018 08:50:56

A

Hello Alex,
Yes, it is Global Version, please feel free to order it.
Best Regards

Q

S2 support radio FM ?

By polo Sep-25/2018 12:33:25

A

Hello polo,


FM radio: No     

Q

Does Redmi S2 have Corning gorilla glass?

By Anthony Di Ciero Sep-18/2018 02:23:54

A

Hello Anthony,



Sorry, it does not have  Corning gorilla glass.


Q

how long will the phone take in the india

By vishhuuu Sep-17/2018 03:51:48

A

Hello Vishhuuu,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

how long does it take to send to Ireland

By sean Sep-04/2018 21:03:45

A

Hello Sean,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hello. Is this a global version? may i use him in Europe?

By Alex Oct-02/2018 08:50:56

A

Hello Alex,
Yes, it is Global Version, please feel free to order it.
Best Regards

Q

S2 support radio FM ?

By polo Sep-25/2018 12:33:25

A

Hello polo,


FM radio: No     

Q

Does Redmi S2 have Corning gorilla glass?

By Anthony Di Ciero Sep-18/2018 02:23:54

A

Hello Anthony,



Sorry, it does not have  Corning gorilla glass.


Q

how long does it take to send to Ireland

By sean Sep-04/2018 21:03:45

A

Hello Sean,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hi! Does this work with the wireless charger?

By Samuel Aug-01/2018 19:25:55

A

Hello Samuel,


Sorry, it does not support wireless charging.

Q

Will this phone work in the UK?

By Alex Jul-29/2018 12:07:40

A

Hello Alex, 

Please check with your local communication company if they suport this network frequency:

2G: GSM B2, 3, 5, 8
3G: WCDMA B1 / 2 / 5 / 8 
4G: TD-LTE B38 / 40
4G: FDD-LTE B1 / 3 / 4 / 5 / 7 / 8 / 20

Q

Does it have gorilla glass?

By Nayara Jul-12/2018 23:31:01

A

Hello Nayara,

No, sorry.

Q

Is the phone unlocked ?

By Arran Jun-30/2018 19:24:05

A

Hello Arran,
Unlocked For Worldwide use.

Please ensure local area network is compatible for Network Frequency of your country. 

Please check with your carrier/provider before purchasing this item.

Network:
● 2G: GSM B2, 3, 5, 8
● 3G: WCDMA B1 / 2 / 5 / 8 
● 4G: TD-LTE B38 / 40
● 4G: FDD-LTE B1 / 3 / 4 / 5 / 7 / 8 / 20

Q

As 2G has been turned off in Australia, does the phone support 2 x 3G or 4G SIMs? On some phones, the 2nd SIM slot is 2G only...

By Alex Colquitt Jun-27/2018 09:41:22

A

2G: GSM 850/900/1800/1900MHz;

         3G: WCDMA 850/900/1900/2100MHz;

         4G: FDD LTE B3:1800/B1:2100/B4:1700/B7:2600/B5:850/B8:900/B20:800MHz; TDD LTE B38:2600/B40:2300 MHz;

Look at Australia's telecommunications carrier does not support these bands

Q

What about NFC?

By Marek Jun-26/2018 15:00:17

A

Hello Marek,


Sorry, it does not support NFC.

Q

do you have this product in stock now?

By May Oct-20/2018 03:06:37

A

Hello May,
Yes, we have stock, please feel free to order it.
Best Regards

Q

in stock?

By coelhitos Oct-03/2018 12:37:01

A

Hello Coelhitos, 

Thank you for your inquiry.  

Yes,it is in stock.

Q

do you have this product in stock now?

By hovo May-14/2018 10:59:33

A

yes

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

how long time does it take to arrive into Peru? in the unregistred shipment?

By Michael Sanchez Oct-09/2018 15:29:19

A

Hello Michael,

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

how long will the phone take in the india

By vishhuuu Sep-17/2018 03:51:48

A

Hello Vishhuuu,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

How long will it be in Israel?

By דוד Aug-18/2018 23:29:13

A

Hello דוד,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

how long will this phone take to get to the uk

By alfie west Jul-24/2018 19:37:44

A

Hello Alfie,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here:http://www.gearbest.com/about/shipping-methods.html 

 


Q

Can you declare the package as under $ 90?

By phenoman Jun-10/2018 22:38:39

A

Hi  Phenoman,

Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html 


Q

Solicito declaração de valor menor apenas, obrigado

By Eduardo Jun-10/2018 19:00:17

A

Olá Eduardo,

De acordo com os regulamentos aduaneiros, não podemos declarar um valor mais baixo na factura ou declarar o item como um presente.
Infelizmente, não temos controle sobre esses regulamentos e potenciais direitos de importação.

Para saber mais sobre o imposto, consulte os nossos F.A.Q e os termos e condições nos links abaixo:
http://www.gearbest.com/about/faq.html (Ver Impostos e Taxas)
http://www.gearbest.com/about/terms-and-conditions.html

Q

can i purchase redmi s2 in India without any extra charge .?

By sumant May-28/2018 10:44:39

A

Hello Sumant,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

can you send me low price to not pay duti and the pfone is iq charge

By vilma May-23/2018 06:16:25

A

Hi  Vilma,

Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html 


Q

When you ship this mobile phone? Is it in stock?

By Michal May-17/2018 17:16:18

A

Hello Michal,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Hi! what is the shipping time for this item to Hungary Europe.

By Andrew May-16/2018 08:26:28

A

Hello Andrew,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

if I buy this phone can it work in Barbados

By Andre Oct-11/2018 21:21:35

A

Hello Andre,


All of our products are unlocked for worldwide use. Please ensure local area networks are compatible with the network frequency of your country. Please check with your carrier/provider before purchasing this item.


Q

Can you put a lower price on my phone when shipping to me.

By Michelle Oct-05/2018 11:04:11

A

Hello Michelle,


According to customs regulations, we can not declare a lower invoice amount or declare the item as a gift.

Unfortunately, we have no control over these regulations and potential import duties.


To know more about the tax, consult our F.A.Q and the terms and conditions in the links below:

http://www.gearbest.com/about/faq.html (See Taxes and Fees)

http://www.gearbest.com/about/terms-and-conditions.html


Q

Does This Mobile Support 4G VOLTE (VOICE OVER LTE) IN INDIA

By Moin Desai Jun-14/2018 16:27:25

A

Dear Moin,


Unlocked for Worldwide use. Please ensure local area network is compatible. 

Please check with your carrier/provider before purchasing this item.

Network:
● 2G: GSM B2, 3, 5, 8
● 3G: WCDMA B1 / 2 / 5 / 8 
● 4G: TD-LTE B38 / 40
● 4G: FDD-LTE B1 / 3 / 4 / 5 / 7 / 8 / 20



Q

When the payment is confirmed, it is possible to send invoice of the product by email?

By Haniery May-17/2018 19:49:35

A

Hello Haniery,
You could log in your GB account to download the invoice when the order is shipped out.

Q

Hello. Is there aTV?

By Souza May-17/2018 01:02:27

A

Hello Souza,

Other Features:

TV: Yes

Q

have de item WiFi 5 mghz or 2,5?

By César May-16/2018 13:20:47

A

Hello César,

We are sorry that it does not support WiFi5.

Q

Hello. What does the warranty matter look like?

By Paweł May-16/2018 08:37:24

A

Hello Paweł
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

it's runs on Android 1 or miui

By pramod May-15/2018 10:17:24

A

Hello Pramod,
This item is  Android 8.0.

OS: Android 8.0 .