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Customer Q&A

  • All(5)
  • Product Information(2)
  • Stock Status
  • Payment
  • About Shipping(1)
  • Others(2)
Q

Can you write a € 20 per package and invoice? So I do not have to pay the duty.

By mpoljovka Oct-16/2018 14:39:59

A

Hello Mpoljovka,

No, sorry.

Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 

We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

Is the English app now available?

By June Andres Aug-30/2018 19:58:11

A

Hello June, 
You can Click here to scan the QR code and download the English Version App.

Q

hii; I am very interested in ordering the skimmer. Are you sending to Israel as well? thank u

By yigal Jun-24/2018 19:02:03

A

Hello Yigal,
Thanks for your inquiry.

Yes, the item can be sent to Israel.

Q

Hi, just ordered the drone, where can i download the app and if it's avalaible in english?

By Dudu May-19/2018 17:38:19

A

Dear Dudu,


APP download: scan the QR code on the manual

It will support english app in future.


Q

How can I download the Android App for the MiTu drone ?

By Kenneth Apr-30/2018 15:49:46

A

Hello Kenneth,

Now only the Chinese version, the English one has to wait for about two weeks

Now you can scan the QR code download

Q

Hi, just ordered the drone, where can i download the app and if it's avalaible in english?

By Dudu May-19/2018 17:38:19

A

Dear Dudu,


APP download: scan the QR code on the manual

It will support english app in future.


Q

How can I download the Android App for the MiTu drone ?

By Kenneth Apr-30/2018 15:49:46

A

Hello Kenneth,

Now only the Chinese version, the English one has to wait for about two weeks

Now you can scan the QR code download

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

hii; I am very interested in ordering the skimmer. Are you sending to Israel as well? thank u

By yigal Jun-24/2018 19:02:03

A

Hello Yigal,
Thanks for your inquiry.

Yes, the item can be sent to Israel.

Q

Can you write a € 20 per package and invoice? So I do not have to pay the duty.

By mpoljovka Oct-16/2018 14:39:59

A

Hello Mpoljovka,

No, sorry.

Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 

We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

Is the English app now available?

By June Andres Aug-30/2018 19:58:11

A

Hello June, 
You can Click here to scan the QR code and download the English Version App.