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Customer Questions & Answers

  • All(16)
  • Product Information(16)
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Q

Do we need to have a gateway to progamme the lights, or does it work without gateway?

By Joana Mar-01/2019 08:15:16

A

Hello Joana,

It can work without gateway.

Q

Do I need a transformer from 230v to 12v for this LEDs?

By Danni Jan-27/2019 11:56:16

A

Hello Danni, 
Thanks for your inquiry.

110-240V

Q

can i use it with Google home?

By Oscar Jan-12/2019 17:11:00

A


Hello Oscar,

   


You don’t need to download the APP Mijia Smart Home app to use.

Q

sì possono collegare in serie?

By Canio Dec-11/2018 19:27:34

A

Hello Canio,


It can be connected in series.

Q

Hello, can we disable the wifi on it ?

By David Nov-26/2018 17:10:05

A

Hello David,

For your issue, please kindly note:

Sorry,it can not.

Q

Hello. Can these be installed OUTSIDE under a roof? Thanks

By Michael Nov-24/2018 14:10:34

A

Hello Michael, 
Thanks for your inquiry.

Yes you can.

Q

Hey, are they dimmable with a normal light switch or only with the app?

By Addi Oct-23/2018 23:47:53

A

Hello Addi,

They are dimmable only with the app.

Q

Hi, is this product Fire-Rated? Is there a proof of it available?

By Alex D Oct-22/2018 11:21:56

A

Hello Alex,


No,it does not have fire protection function .

This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Can change the LED after the lifetime end?

By Jizee Aug-16/2018 01:49:19

A

Hello Jizee, 
Sorry, you can't change the LED after the lifetime end.

Let me know if you need any help.


Q

Hello. Does it works with Philips Hue bridge and app ? So it ir compatible with Apple Homekit ?

By Joao Jun-28/2018 15:21:32

A

Hello Joao,

No, sorry.


● Download Xiaomi app by scanning the QR code on the manual

Q

Do we need to have a gateway to progamme the lights, or does it work without gateway?

By Joana Mar-01/2019 08:15:16

A

Hello Joana,

It can work without gateway.

Q

Do I need a transformer from 230v to 12v for this LEDs?

By Danni Jan-27/2019 11:56:16

A

Hello Danni, 
Thanks for your inquiry.

110-240V

Q

can i use it with Google home?

By Oscar Jan-12/2019 17:11:00

A


Hello Oscar,

   


You don’t need to download the APP Mijia Smart Home app to use.

Q

sì possono collegare in serie?

By Canio Dec-11/2018 19:27:34

A

Hello Canio,


It can be connected in series.

Q

Hello, can we disable the wifi on it ?

By David Nov-26/2018 17:10:05

A

Hello David,

For your issue, please kindly note:

Sorry,it can not.

Q

Hello. Can these be installed OUTSIDE under a roof? Thanks

By Michael Nov-24/2018 14:10:34

A

Hello Michael, 
Thanks for your inquiry.

Yes you can.

Q

Hey, are they dimmable with a normal light switch or only with the app?

By Addi Oct-23/2018 23:47:53

A

Hello Addi,

They are dimmable only with the app.

Q

Hi, is this product Fire-Rated? Is there a proof of it available?

By Alex D Oct-22/2018 11:21:56

A

Hello Alex,


No,it does not have fire protection function .

This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Can change the LED after the lifetime end?

By Jizee Aug-16/2018 01:49:19

A

Hello Jizee, 
Sorry, you can't change the LED after the lifetime end.

Let me know if you need any help.


Q

Hello. Does it works with Philips Hue bridge and app ? So it ir compatible with Apple Homekit ?

By Joao Jun-28/2018 15:21:32

A

Hello Joao,

No, sorry.


● Download Xiaomi app by scanning the QR code on the manual

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!