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Customer Questions & Answers

  • All(48)
  • Product Information(40)
  • Stock Status(2)
  • Payment
  • About Shipping(4)
  • Others(2)
Q

what about the difference between helio X20 and Helio X 23?

By alberto Feb-04/2019 13:13:20

A

Hello alberto, 
You can see http://prntscr.com/mkc7mb.

Q

hi! are there hungarian language? thanks!

By xaver Jan-15/2019 19:50:21

A

Hello Xaver,

The product has more than 100 languages to choose from, setting - system - language switching.

Q

Hello, What material is the screen saver made off?

By Moisés Arranz Morel Dec-27/2018 18:17:58

A

Hello Moisés,

Please note that the screen material of the product is G+G, which is fully fitted to the LCD.


Let me know if you need any further assistance. 


Q

Hello, Does this allow moving apps to sd card? The Hi10 Pro does not allow, it needs to be rooted. Thank you

By Rick Dec-17/2018 15:16:49

A

Hello Rick,

Please note that when you insert TF, you will be prompted to save it in the TF position by default. The APP should be installed in the local memory.


Let me know if you need any further assistance. 


Q

it support italian language? And there is a warranty? thank you.

By Fabiano Nov-30/2018 09:48:40

A

Hello Fabiano
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Languages support : Burmese, Arabic, , Hebrew, Korean, Simplified Chinese, Traditional Chinese, Spanish (America), French, Polish, Portuguese (Brazil), Romanian, Vietnamese, Turkish, Odia, Urdu, Bengli, Nepali, Thai, Burmese, Punjabi, Assamese, Tamil, Telugu, Kannada, Malayalam, Indonesian, Malay, German, English (India), English (United Kingdom), English (United States), Spanish, Czech, Russian, Ukrainian, Hindi, Marathi, Bengli, Gujarati

Q

hi, i saw in the reviews 3 people received tablets with 1000 mA instead of 8000 mA, can you please clarify? thanks

By Asher Nov-21/2018 05:25:12

A

Hello Asher, 
Battery Capacity(mAh): Li-polymer Battery, 8000mAh 

Q

has charger EU plug?

By wille Nov-19/2018 21:43:42

A

Hello  Wille,


It comes with EU  plug.


Q

Hello is it possible to inform me about the shipping cost in Greece ? Do i have to pay extra rates ?

By KLEOMENI EFTHYMIOU Nov-18/2018 22:54:53

A

Hello KLEOMENI,

You can see the shipping cost and delivery time during the checkout. 

Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.

The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  

If any taxes are incurred, they are charged by the destination country and not by GearBest. Taxes are beyond GearBest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html  


Q

Do you support Greek language?

By panos Nov-13/2018 16:51:03

A

Hello Panos,

I have already found information about the product you want for you:

Languages support : Burmese, Arabic, , Hebrew, Korean, Simplified Chinese, Traditional Chinese, Spanish (America), French, Polish, Portuguese (Brazil), Romanian, Vietnamese, Turkish, Odia, Urdu, Bengli, Nepali, Thai, Burmese, Punjabi, Assamese, Tamil, Telugu, Kannada, Malayalam, Indonesian, Malay, German, English (India), English (United Kingdom), English (United States), Spanish, Czech, Russian, Ukrainian, Hindi, Marathi, Bengli, Gujarati

Let me know if you need any further assistance. 


Q

does it support any of tv output? such as mhl, usb to hdmi convert

By msong Nov-12/2018 20:56:00

A

Hello Msong, 
No ,I am sincerely sorry that it does not .

Q

what about the difference between helio X20 and Helio X 23?

By alberto Feb-04/2019 13:13:20

A

Hello alberto, 
You can see http://prntscr.com/mkc7mb.

Q

hi! are there hungarian language? thanks!

By xaver Jan-15/2019 19:50:21

A

Hello Xaver,

The product has more than 100 languages to choose from, setting - system - language switching.

Q

Hello, What material is the screen saver made off?

By Moisés Arranz Morel Dec-27/2018 18:17:58

A

Hello Moisés,

Please note that the screen material of the product is G+G, which is fully fitted to the LCD.


Let me know if you need any further assistance. 


Q

Hello, Does this allow moving apps to sd card? The Hi10 Pro does not allow, it needs to be rooted. Thank you

By Rick Dec-17/2018 15:16:49

A

Hello Rick,

Please note that when you insert TF, you will be prompted to save it in the TF position by default. The APP should be installed in the local memory.


Let me know if you need any further assistance. 


Q

it support italian language? And there is a warranty? thank you.

By Fabiano Nov-30/2018 09:48:40

A

Hello Fabiano
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Languages support : Burmese, Arabic, , Hebrew, Korean, Simplified Chinese, Traditional Chinese, Spanish (America), French, Polish, Portuguese (Brazil), Romanian, Vietnamese, Turkish, Odia, Urdu, Bengli, Nepali, Thai, Burmese, Punjabi, Assamese, Tamil, Telugu, Kannada, Malayalam, Indonesian, Malay, German, English (India), English (United Kingdom), English (United States), Spanish, Czech, Russian, Ukrainian, Hindi, Marathi, Bengli, Gujarati

Q

hi, i saw in the reviews 3 people received tablets with 1000 mA instead of 8000 mA, can you please clarify? thanks

By Asher Nov-21/2018 05:25:12

A

Hello Asher, 
Battery Capacity(mAh): Li-polymer Battery, 8000mAh 

Q

has charger EU plug?

By wille Nov-19/2018 21:43:42

A

Hello  Wille,


It comes with EU  plug.


Q

Do you support Greek language?

By panos Nov-13/2018 16:51:03

A

Hello Panos,

I have already found information about the product you want for you:

Languages support : Burmese, Arabic, , Hebrew, Korean, Simplified Chinese, Traditional Chinese, Spanish (America), French, Polish, Portuguese (Brazil), Romanian, Vietnamese, Turkish, Odia, Urdu, Bengli, Nepali, Thai, Burmese, Punjabi, Assamese, Tamil, Telugu, Kannada, Malayalam, Indonesian, Malay, German, English (India), English (United Kingdom), English (United States), Spanish, Czech, Russian, Ukrainian, Hindi, Marathi, Bengli, Gujarati

Let me know if you need any further assistance. 


Q

does it support any of tv output? such as mhl, usb to hdmi convert

By msong Nov-12/2018 20:56:00

A

Hello Msong, 
No ,I am sincerely sorry that it does not .

Q

i want to know if this tablet has FM Radio ??

By Tony Nov-09/2018 19:07:33

A

Hello Tony,


Tablet comes with FM radio.

Q

Hello and I want to ask three days to write a question on facebook, but there is nobody dealing or answering. So I write on the web, where is called the stock CN-023?

By Milan Rusňák Jul-27/2018 13:24:48

A

Hello Milan, 

Thank you for your inquiry.

CN-023 is a code for the shipping location, if you choose this code when you place your order it will be shipped from Czech Republic. 

Q

Hi there, If I order the tablet, how long it will take to get dispatch to Australia. Cheers, Jorge.

By Jorge May-05/2018 23:13:53

A

Hello Jorge,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

Hello is it possible to inform me about the shipping cost in Greece ? Do i have to pay extra rates ?

By KLEOMENI EFTHYMIOU Nov-18/2018 22:54:53

A

Hello KLEOMENI,

You can see the shipping cost and delivery time during the checkout. 

Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.

The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  

If any taxes are incurred, they are charged by the destination country and not by GearBest. Taxes are beyond GearBest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html  


Q

Any idea how long will it take to reach India and customs duty?

By ah Aug-29/2018 02:31:13

A

Dear ah,


You can see the shipping costs and delivery time for your order during the checkout. 

1.Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed. 

We have 3 methods of delivery, the estimated shipping times are below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


2.If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html

Thank you for your support of our website and wish you a happy life.




Q

hello..is it possible for you to declare the item below $100 (included shipping fee)? it is for customs clearance

By Christo Jul-03/2018 14:38:10

A

Hi  Christo,

Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html 


Q

If i order the tablet how much time it will take to deliver in India. Pin-760001

By pappu Jun-17/2018 04:19:16

A

Hello Pappu,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

does it support active stylus

By alf Oct-13/2018 10:25:16

A

Hello Alf,


We are sorry that it does not support the stylus.

Let me know if you need any further assistance. 


Q

Buying from CN-099 is tax free for Greece?

By Elias Aug-16/2018 15:20:15

A

Hello Elias, 

Sorry, we could not confirm it.


Taxes do not come from us if any. 


Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies. Generally, import taxes can be reduced and in some cases avoided ( if applicable) with postal deliveries.
For more details: http://www.gearbest.com/about/faq.html