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Customer Q&A

  • All(17)
  • Product Information(9)
  • Stock Status
  • Payment
  • About Shipping(7)
  • Others(1)
Q

Is this xiaomi product?

By Robert Aug-11/2019 17:22:16

A

Hello Robert,
It is not Xiaomi.

Q

Can i use it with 95kg?

By Rene Mar-07/2019 18:42:34

A

Hello Rene, 

Thank you for your inquiry.

 Weight capacity: 90kg.

Q

How much weight is the overload weight.

By Jonathan Mar-03/2019 12:24:26

A

Hello Jonathan,

The weight capacity is 90kg.


Q

hello, are you able to provide "priority line" for shipping?

By gregor Feb-11/2019 22:49:58

A

Hello gregor,


The shipping time depends on the shipping method selected during the checkout. 


We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html   


Q

Hi, Could you deliver it to canada Toronto area ?

By Seokbae Lee Feb-10/2019 22:33:25

A

Hello Seokbae,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Will I need to pay additional taxes in UK?

By Joanna Feb-07/2019 16:40:50

A

Hello Joanna,
Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies. Generally, import taxes can be reduced and in some cases avoided ( if applicable) with postal deliveries.
For more details: http://www.gearbest.com/about/faq.html

Q

I weigt 110kg, can I use it?

By Mart Korell Feb-07/2019 09:37:23

A

Hello Mart, 
No ,I am sincerely sorry that it can not .

Q

Does the app also work on iphone?

By Chris Jan-16/2019 06:47:32

A

Hello Chris,

Yes, you can download the app from your mobile phone.

Q

Dear Customer service, what is the guarantee of this nice walking pad?

By Joezy Jan-12/2019 12:53:31

A

Hello Joezy,
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Can you ship to Spain?

By Monica Jan-08/2019 14:19:41

A

Hello Monica,


Yes, we can ship to your country for you.

Let me know if you need any further assistance. 


Q

Is this xiaomi product?

By Robert Aug-11/2019 17:22:16

A

Hello Robert,
It is not Xiaomi.

Q

Can i use it with 95kg?

By Rene Mar-07/2019 18:42:34

A

Hello Rene, 

Thank you for your inquiry.

 Weight capacity: 90kg.

Q

How much weight is the overload weight.

By Jonathan Mar-03/2019 12:24:26

A

Hello Jonathan,

The weight capacity is 90kg.


Q

I weigt 110kg, can I use it?

By Mart Korell Feb-07/2019 09:37:23

A

Hello Mart, 
No ,I am sincerely sorry that it can not .

Q

Does the app also work on iphone?

By Chris Jan-16/2019 06:47:32

A

Hello Chris,

Yes, you can download the app from your mobile phone.

Q

Dear Customer service, what is the guarantee of this nice walking pad?

By Joezy Jan-12/2019 12:53:31

A

Hello Joezy,
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Can you ship to Spain?

By Monica Jan-08/2019 14:19:41

A

Hello Monica,


Yes, we can ship to your country for you.

Let me know if you need any further assistance. 


Q

What is maximum weight of person able to use this

By Graham henry Jan-01/2019 17:33:18

A

Hello Graham, 
- Weight capacity: 90kg

Let me know if you need any help.

Q

Hi. Depending on wich web, the weigth allowed by this item is 90 or 120 kg, I weight 105kg, so... can I use it? thanks a lot.

By Moisés Lucas Nov-11/2018 20:40:28

A

Hello Moisés,


Yes, you can use it.

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

hello, are you able to provide "priority line" for shipping?

By gregor Feb-11/2019 22:49:58

A

Hello gregor,


The shipping time depends on the shipping method selected during the checkout. 


We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html   


Q

Hi, Could you deliver it to canada Toronto area ?

By Seokbae Lee Feb-10/2019 22:33:25

A

Hello Seokbae,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Will I need to pay additional taxes in UK?

By Joanna Feb-07/2019 16:40:50

A

Hello Joanna,
Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies. Generally, import taxes can be reduced and in some cases avoided ( if applicable) with postal deliveries.
For more details: http://www.gearbest.com/about/faq.html

Q

Please confirm whether the Xiaomi Palking Pad can be shipped tp Australia

By Mei Dec-26/2018 01:14:38

A

Hello Mei,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Hi, Could you provide a shipping method to Brunei for the a1 folding walking machine? I am very interested in purchasing it. Thanks.

By Heng Nov-21/2018 06:11:32

A

Hello Heng,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Can you ship the product to Indonesia ?

By Henky Nov-15/2018 13:49:59

A

Hello Henky,


We have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Q

Hi, do you deliver to Netherlands? HOw much would a shippment od WalkingPad from Xiaomi cost? Thanks

By Zu Nov-12/2018 15:45:14

A

Hello 


You can see the shipping costs and delivery time for your order during the checkout. It deliver to Netherlands


Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed. 


We have 3 methods of delivery, the estimated shipping times are below:


1) Expedited Shipping: 3-7 business days 


2) Unregistered Air Mail & Registered Air Mail: 10-40 business days


3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Q

1. where can I find english manual? the manual are only in chines. 2. the max speed in my machene is only 3 km/h. why? it is in childern loock?

By roni Dec-16/2018 12:13:39

A


Hello roni,

   


Sorry, there is no English manual.

 Maximum speed: 6 km/h

Download the QR code of the APP in the Chinese manual. Scan and download the APP and connect the walking machine with your mobile phone