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Customer Q&A

  • All(30)
  • Product Information(21)
  • Stock Status(3)
  • Payment
  • About Shipping(3)
  • Others(2)
Q

it is not Available, it is out of Stock i am looking for 64 GB Rom (color Gray)

By Amr Ahmed Oct-18/2018 10:09:28

A

Hello


I am sorry that this product has been discontinued. I am sorry for the inconvenience.


Q

when will be that Phone in Stock ?? because i am interested about that Device

By Amr Ahmed Oct-18/2018 09:06:57

A

Hello Amr,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

is this phone stock ?

By Troy Samuel Oct-08/2018 02:02:12

A

Hello Troy,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Does the phone have FM radio support?

By net Oct-06/2018 23:56:00

A

Hello Net, 

Thank you for your inquiry.

FM radio: No 

Q

Sir can i get this product in pakistan , without noc and custom duty clearness ?

By Sanaullah Khan Oct-02/2018 08:07:02

A

Hello Sanaullah, 

Sorry, we could not confirm it.


Taxes do not come from us if any. 


Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies. Generally, import taxes can be reduced and in some cases avoided ( if applicable) with postal deliveries.
For more details: http://www.gearbest.com/about/faq.html 

Q

Is there NFC support ?

By Eric Sep-26/2018 12:23:46

A

Hello Eric, 

Thank you for your inquiry.  

It is not NFC.

Q

The cellphone has Android Operative System?

By Daniela Sep-25/2018 19:51:11

A

Hello Daniela, 
The system is MIUI 9.

Q

Does this handset support both MicroSD and MicroSDHC cards - will either work in the phone ?

By Bungle Sep-24/2018 07:16:55

A

hello

Support for extended micro sd cards

Q

the cell phone has Xiaomi Redmi S2 preloaded the APP Google Play store?

By carlos Sep-14/2018 21:52:54

A

Hello carlos,

For your issue, please kindly note:

Google Play Store: Yes 

Q

In India Airtel sim work this phone?

By patel Sep-13/2018 17:55:09

A

Hello Patel, 

Please check with your local communication company if they suport this network frequency:

● GSM B2, 3, 5, 8
● WCDMA B1 / 2 / 5 / 8
● LTE B1 / 3 / 4 / 5 / 7 / 8 / 20 / 38 / 40

Q

Does the phone have FM radio support?

By net Oct-06/2018 23:56:00

A

Hello Net, 

Thank you for your inquiry.

FM radio: No 

Q

Is there NFC support ?

By Eric Sep-26/2018 12:23:46

A

Hello Eric, 

Thank you for your inquiry.  

It is not NFC.

Q

The cellphone has Android Operative System?

By Daniela Sep-25/2018 19:51:11

A

Hello Daniela, 
The system is MIUI 9.

Q

Does this handset support both MicroSD and MicroSDHC cards - will either work in the phone ?

By Bungle Sep-24/2018 07:16:55

A

hello

Support for extended micro sd cards

Q

the cell phone has Xiaomi Redmi S2 preloaded the APP Google Play store?

By carlos Sep-14/2018 21:52:54

A

Hello carlos,

For your issue, please kindly note:

Google Play Store: Yes 

Q

In India Airtel sim work this phone?

By patel Sep-13/2018 17:55:09

A

Hello Patel, 

Please check with your local communication company if they suport this network frequency:

● GSM B2, 3, 5, 8
● WCDMA B1 / 2 / 5 / 8
● LTE B1 / 3 / 4 / 5 / 7 / 8 / 20 / 38 / 40

Q

Does it work in India

By Gagan Sep-13/2018 17:02:31

A

Hello Gagan, 

Please check with your local communication company if they suport this network frequency:

GSM B2, 3, 5, 8
WCDMA B1 / 2 / 5 / 8
LTE B1 / 3 / 4 / 5 / 7 / 8 / 20 / 38 / 40

Q

hi. Is there guarantee for this phone?

By Betti Sep-12/2018 16:35:24

A

Hello Betti,

For more about Gearbest's warranty and returns policy, please kindly see the follow link: http://www.gearbest.com/about/warranty-and-return.html. Please contact us at any time if you require further assistance.

Q

Is there Croatian language?

By Valentina Sep-12/2018 15:49:14

A

Hello Valentina, 
The ROM on this Phone supports OTA and is multi language.

Q

is there English language?

By rahul Sep-11/2018 02:53:38

A

Hello Rahul, 

Thank you for your inquiry.

Yes, it can support English.


Q

it is not Available, it is out of Stock i am looking for 64 GB Rom (color Gray)

By Amr Ahmed Oct-18/2018 10:09:28

A

Hello


I am sorry that this product has been discontinued. I am sorry for the inconvenience.


Q

when will be that Phone in Stock ?? because i am interested about that Device

By Amr Ahmed Oct-18/2018 09:06:57

A

Hello Amr,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

is this phone stock ?

By Troy Samuel Oct-08/2018 02:02:12

A

Hello Troy,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

Sir can i get this product in pakistan , without noc and custom duty clearness ?

By Sanaullah Khan Oct-02/2018 08:07:02

A

Hello Sanaullah, 

Sorry, we could not confirm it.


Taxes do not come from us if any. 


Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies. Generally, import taxes can be reduced and in some cases avoided ( if applicable) with postal deliveries.
For more details: http://www.gearbest.com/about/faq.html 

Q

Hello friend, Can you please mention on the packet a value less than the real price to avoid any extra fees. Thank you.

By MOHAMED MAALOU Sep-05/2018 01:35:56

A

Hello MOHAMED,

No, sorry.

Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 

We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

how many days does it take to ship to India. and what if I am charged with customs?

By Abhigna Jun-09/2018 19:10:20

A

Hello Abhigna,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html  




Q

Hi would this phone work in Australa

By wispy Aug-28/2018 18:55:54

A

Hello Wispy,


All of our products are unlocked for worldwide use. Please ensure local area networks are compatible with the network frequency of your country. Please check with your carrier/provider before purchasing this item.


Q

What comes with the phone (usb cable, adapter, screen protection etc.) ? And the shipment is free to Bosnia and Herzegovin, right? What about the insurance for the phone? Thank you :)

By Mili Jul-21/2018 16:55:47

A

Hello Mili,
Thanks for your inquiry.

1: Here are the package contents of the item:

Cell Phone: 1 
English Manual : 1 
Power Adapter: 1 
USB Cable: 1

2: Yes, we offer free shipping to your country.

3: We offer Shipping Insurance to protect your package against any lost or damaged shipments.
Any missing issues reported, we will help to resolve them immediately.
How to buy insurance:
During the order checkout stage,we have option to choose insurance under available shipping method,you just need to click" Add Shipping Insurance to your order" .