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Customer Questions & Answers

  • All(55)
  • Product Information(42)
  • Stock Status(1)
  • Payment(2)
  • About Shipping(6)
  • Others(4)
Q

UMIDIGI Z2 Pro, Dual 4G, 6+128GB Quad Cameras Face ID 6.2 inch Android 8.1 4G Smart AI Cell Mobile Android Phone Smartphone. has this phone the OTG and NFC features ?

By Ed Dec-14/2018 12:28:50

A

Hello Ed,


Mobile phones have OTG and NFC functions.

Q

Hello, I bought umidigi z2pro but I need to buy too original umidigi z2pro EU plug charger. It is possible? Thanks :)

By Milan Nov-28/2018 19:53:14

A

Hello Milan,

We will send an adapter with all our products according to the order's country of delivery.


Q

If I order the products from Myanmar, How much can cost for shipping

By Hein Nov-28/2018 10:21:42

A

Hello Hein,

You can see the Shipping costs and delivery time during the check out. Steps to follow: 1.Add your product to your cart 2. Enter your delivery country 3. The shipping cost will be displayed automatically.  

The price shown on the on the product page is the item price, shipping cost is not included.

Delivery cost depends on the shipping method on many factors such as weight, shipping time and the destination country.  


Q

Will this work with the Irish network Three?

By Potato Nov-18/2018 11:32:24

A

Hello Potato,


Sorry, it can not work with the Irish network Three.

Q

can i use mobile banking to make payment

By obeal Nov-15/2018 03:32:08

A

Hello Obeal,

GearBest only accepts the following safe and secure payment methods:

1. PayPal

2. Credit card via PayPal

3. Wire transfer

4. Boleto Bancario via Ebanx


Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods. 


If you would like to pay by wire transfer, please contact us for further details.


Q

will this work on Verizon ?

By mike Nov-04/2018 21:58:11

A

Hello Mike,


This can work on Verizon.

Q

Will this phone work in India? Is this a global version? Hope one can return it back just in case it doesn't work in their respective country. Pls advice.

By Rajesh Nov-04/2018 00:17:44

A

Hello Rajesh, 

Please check with your local communication company if they suport this network frequency:

2G: GSM B2/B3/B5/B8
3G: WCDMA B1/B2/B4/B5/B8 CDMA BC0/BC1 TD-SCDMA B34/B39
4G: FDD-LTE B1/B2/B3/B4/B5/B7/B8/B12/B13/B17/B18/B19/B20/B25/B26/B28A/B28B
TDD-LTE B34/B38/B39/B40/B41


It is not global version . 

Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

This mobile networks work in South Korea

By Alim Oct-31/2018 17:44:35

A

Hello Alim,


This mobile networks can work in South Korea.

Q

is any charges for custom duty? kindly reply in detail.

By vivek kumar gupta Oct-23/2018 06:44:31

A

Hello Vivek,

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 

For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html  


Q

how many days will the delivered in India

By SACHIN Oct-08/2018 16:23:17

A

Hello SACHIN,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

UMIDIGI Z2 Pro, Dual 4G, 6+128GB Quad Cameras Face ID 6.2 inch Android 8.1 4G Smart AI Cell Mobile Android Phone Smartphone. has this phone the OTG and NFC features ?

By Ed Dec-14/2018 12:28:50

A

Hello Ed,


Mobile phones have OTG and NFC functions.

Q

Will this work with the Irish network Three?

By Potato Nov-18/2018 11:32:24

A

Hello Potato,


Sorry, it can not work with the Irish network Three.

Q

will this work on Verizon ?

By mike Nov-04/2018 21:58:11

A

Hello Mike,


This can work on Verizon.

Q

Will this phone work in India? Is this a global version? Hope one can return it back just in case it doesn't work in their respective country. Pls advice.

By Rajesh Nov-04/2018 00:17:44

A

Hello Rajesh, 

Please check with your local communication company if they suport this network frequency:

2G: GSM B2/B3/B5/B8
3G: WCDMA B1/B2/B4/B5/B8 CDMA BC0/BC1 TD-SCDMA B34/B39
4G: FDD-LTE B1/B2/B3/B4/B5/B7/B8/B12/B13/B17/B18/B19/B20/B25/B26/B28A/B28B
TDD-LTE B34/B38/B39/B40/B41


It is not global version . 

Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

This mobile networks work in South Korea

By Alim Oct-31/2018 17:44:35

A

Hello Alim,


This mobile networks can work in South Korea.

Q

Can I use UMIDIGI Z2 PRO in Republic of Korea? The communication company is KT. Can you use it? Where is it possible to find evidence?

By Won Hee Jeong Sep-06/2018 12:35:27

A

Hello Won, 

Please check with your local communication company if they suport this network frequency:

2G: GSM B2/B3/B5/B8
3G: WCDMA B1/B2/B4/B5/B8 CDMA BC0/BC1 TD-SCDMA B34/B39
4G: FDD-LTE B1/B2/B3/B4/B5/B7/B8/B12/B13/B17/B18/B19/B20/B25/B26/B28A/B28B
TDD-LTE B34/B38/B39/B40/B41

Q

This phone wireless charging and NFC saport I want to wireless charging and NFC Saport

By Yuvraj Singh Sep-03/2018 05:09:22

A

Hello Yuvraj,
Yes,  please feel free to order it.
Best Regards

Q

Is there wireless charger in box and will it work in india

By SUSHIL KOTHARI Aug-31/2018 17:33:47

A

Hello SUSHIL,

For your issue, please kindly note:

1、Package Contents:

Back Case : 1 
Cell Phone: 1 
Earphones Adapter: 1 
Other: 1 x Type-C Cable 
Power Adapter: 1 
Screen Protector: 1 
SIM Needle: 1

2、Unlocked for Worldwide use. Please ensure local area network is compatible.

Q

Is the technology used in the Wireless charging Qi type or Powermat type? Does it work with 3rd party chargers?

By Lucas Aug-29/2018 19:45:35

A

Hello Lucas, 
It supports wireless charger.

Q

Hi, this phone have NFC? Thanks

By Pedro Aug-26/2018 08:24:45

A

Hello Pedro, 
It has NFC.

Let me know if you need any help.

Q

how many days will the delivered in India

By SACHIN Oct-08/2018 16:23:17

A

Hello SACHIN,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

can i use mobile banking to make payment

By obeal Nov-15/2018 03:32:08

A

Hello Obeal,

GearBest only accepts the following safe and secure payment methods:

1. PayPal

2. Credit card via PayPal

3. Wire transfer

4. Boleto Bancario via Ebanx


Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods. 


If you would like to pay by wire transfer, please contact us for further details.


Q

Corning Gorilla glass protection 5

By zala Sep-05/2018 22:12:57

A

Hello Zala,

No, sorry.

Q

If I order the products from Myanmar, How much can cost for shipping

By Hein Nov-28/2018 10:21:42

A

Hello Hein,

You can see the Shipping costs and delivery time during the check out. Steps to follow: 1.Add your product to your cart 2. Enter your delivery country 3. The shipping cost will be displayed automatically.  

The price shown on the on the product page is the item price, shipping cost is not included.

Delivery cost depends on the shipping method on many factors such as weight, shipping time and the destination country.  


Q

Hello, from where this phone will be shipped?

By Silvo Aug-25/2018 20:44:38

A

Hello Silvo,


Geabest offers products internationally from warehouses all over the World. Products and services are based on your own location. Please select the warehouse during the checkout and check your tracking information for more details. 


Q

When will I really get a smartphone if I pay for it today?

By Alexander Aug-15/2018 08:02:23

A

Hello Alexander,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Do you ship to Ireland, and will this phone work in Ireland

By john Jul-06/2018 11:45:05

A

Hello John,


We can ship it to Ireland.

Unlocked for Worldwide use. Please ensure local area network is compatible. 

Please check with your carrier/provider before purchasing this item.

Networks:
2G: GSM B2/B3/B5/B8
3G: WCDMA B1/B2/B4/B5/B8 CDMA BC0/BC1 TD-SCDMA B34/B39
4G: FDD-LTE B1/B2/B3/B4/B5/B7/B8/B12/B13/B17/B18/B19/B20/B25/B26/B28A/B28B
TDD-LTE B34/B38/B39/B40/B41


Q

Can you shipping this product for china customer. I am a chinese man, and I live in China.Thank you.

By 李锐 Jul-03/2018 07:30:07

A

Hello 李锐,


Sorry, we can not ship it to China Mainland.

Q

are you shipping this product for Indian customer.

By Mohammad Parvej Alam Razvi Jun-28/2018 18:41:52

A

Hello Mohammad,
Thanks for your inquiry.

Yes, the item can be sent to India.

Q

Hello, I bought umidigi z2pro but I need to buy too original umidigi z2pro EU plug charger. It is possible? Thanks :)

By Milan Nov-28/2018 19:53:14

A

Hello Milan,

We will send an adapter with all our products according to the order's country of delivery.


Q

is any charges for custom duty? kindly reply in detail.

By vivek kumar gupta Oct-23/2018 06:44:31

A

Hello Vivek,

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 

For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html  


Q

this cell phone available in Pakistan ?

By Majid Ali Sep-22/2018 14:04:49

A

Hello Majid, 

Thank you for your inquiry.  

Yes,you can use it in Pakistan.

 


Q

this mobile networks work in india

By siddi parvez Sep-08/2018 03:43:55

A

Hello Siddi, 

Please check with your local communication company if they suport this network frequency:

2G: GSM B2/B3/B5/B8
3G: WCDMA B1/B2/B4/B5/B8 CDMA BC0/BC1 TD-SCDMA B34/B39
4G: FDD-LTE B1/B2/B3/B4/B5/B7/B8/B12/B13/B17/B18/B19/B20/B25/B26/B28A/B28B
TDD-LTE B34/B38/B39/B40/B41