Customer Questions & Answers

  • All(14)
  • Product Information(12)
  • Stock Status
  • Payment
  • About Shipping(1)
  • Others
Q

Motherboard type please !

By Dany Jan-15/2019 13:21:36

A

Hello Dany,

The U20's motherboard is specifically designed for the U20.

Chip is STM32F103 series.


Q

What is the print speed? What is the software it uses? Warranty and part availability?

By frank Dec-15/2018 14:23:13

A

Hello Frank,

1. Precision printing with standard 0.4mm diameter nozzle, accurate alignment, and up to 150mm/s speed

2. Host computer software: Cura,Repetier-Host 

3. Please see our warranty website: http://www.gearbest.com/about/warranty-and-return.html

4. It is availabel. You can place the order now.

Q

hello is it possible to ship the item to Syria? thanks

By nasser Nov-25/2018 13:01:33

A

Hello Nasser, 
We sent this item to Syria. You can add the item to your cart first.

Q

Is it possible to put a lower price in the shipping ticket? To reduces taxes

By carlos alberto avila guzman Nov-23/2018 05:59:54

A

Hello Carlos,


According to customs regulations, we can not declare a lower invoice amount or declare the item as a gift.

Unfortunately, we have no control over these regulations and potential import duties.


To know more about the tax, consult our F.A.Q and the terms and conditions in the links below:

http://www.gearbest.com/about/faq.html (See Taxes and Fees)

http://www.gearbest.com/about/terms-and-conditions.html


Q

But it also says in the pictures: Assemble it in 5 minutes...I really need to know if it will take me 5 minutes or 15 hours.

By paz Nov-17/2018 06:42:48

A

Hello Paz, 

Thank you for your inquiry.

Fast and easy assembly, only 5 minutes needed to get started.

Q

I don't understand if the printer is already preassembled (only a few minutes to assemble all the elements) because it says DIY in the description...do I have to assemble it from scratch?

By paz Nov-15/2018 22:36:43

A

Hello paz, 

Packing Contents: 1 x Unassembled Alfawise U20 3D Printer

   


Q

Can I upgrade the board, by putting another drivers?

By mic Nov-08/2018 20:36:17

A

Hello Mic,


We are sorry that we can only upgrade the firmware via the sd card.

Let me know if you need any further assistance. 


Q

which one filament i can use? and please give me link or name

By Anatolii Oct-10/2018 18:44:07

A

Hello Anatolii, 

The material name is PLA.

Q

I just bought an U20 and i am quite happy with it so far but what is the type of the Nozzle to find new nozzle spare parts ? is it MK7, MK8,...or other type ? Thanjk you.

By Stef Sep-27/2018 21:43:30

A

Hello Stef, 
Thanks for your inquiry.

MK8.

Q

Does it include a glass bed

By James Sep-25/2018 10:05:47

A

Hello James, 
No ,I am sincerely sorry that it does not .

Q

Motherboard type please !

By Dany Jan-15/2019 13:21:36

A

Hello Dany,

The U20's motherboard is specifically designed for the U20.

Chip is STM32F103 series.


Q

What is the print speed? What is the software it uses? Warranty and part availability?

By frank Dec-15/2018 14:23:13

A

Hello Frank,

1. Precision printing with standard 0.4mm diameter nozzle, accurate alignment, and up to 150mm/s speed

2. Host computer software: Cura,Repetier-Host 

3. Please see our warranty website: http://www.gearbest.com/about/warranty-and-return.html

4. It is availabel. You can place the order now.

Q

hello is it possible to ship the item to Syria? thanks

By nasser Nov-25/2018 13:01:33

A

Hello Nasser, 
We sent this item to Syria. You can add the item to your cart first.

Q

But it also says in the pictures: Assemble it in 5 minutes...I really need to know if it will take me 5 minutes or 15 hours.

By paz Nov-17/2018 06:42:48

A

Hello Paz, 

Thank you for your inquiry.

Fast and easy assembly, only 5 minutes needed to get started.

Q

I don't understand if the printer is already preassembled (only a few minutes to assemble all the elements) because it says DIY in the description...do I have to assemble it from scratch?

By paz Nov-15/2018 22:36:43

A

Hello paz, 

Packing Contents: 1 x Unassembled Alfawise U20 3D Printer

   


Q

Can I upgrade the board, by putting another drivers?

By mic Nov-08/2018 20:36:17

A

Hello Mic,


We are sorry that we can only upgrade the firmware via the sd card.

Let me know if you need any further assistance. 


Q

which one filament i can use? and please give me link or name

By Anatolii Oct-10/2018 18:44:07

A

Hello Anatolii, 

The material name is PLA.

Q

I just bought an U20 and i am quite happy with it so far but what is the type of the Nozzle to find new nozzle spare parts ? is it MK7, MK8,...or other type ? Thanjk you.

By Stef Sep-27/2018 21:43:30

A

Hello Stef, 
Thanks for your inquiry.

MK8.

Q

Does it include a glass bed

By James Sep-25/2018 10:05:47

A

Hello James, 
No ,I am sincerely sorry that it does not .

Q

Dears, I was wondering if a auto-levelling kit was forseen (like BLtouch)? Thanks, Cataldo

By Cataldo URSO Sep-17/2018 18:23:34

A

Hello Cataldo, 

Thank you for your inquiry.  

No, it doesn't, you need to adjust it by manual.You can refer to this post: How to debug 3D printer’s heating platform

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

Is it possible to put a lower price in the shipping ticket? To reduces taxes

By carlos alberto avila guzman Nov-23/2018 05:59:54

A

Hello Carlos,


According to customs regulations, we can not declare a lower invoice amount or declare the item as a gift.

Unfortunately, we have no control over these regulations and potential import duties.


To know more about the tax, consult our F.A.Q and the terms and conditions in the links below:

http://www.gearbest.com/about/faq.html (See Taxes and Fees)

http://www.gearbest.com/about/terms-and-conditions.html


Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!