Customer Questions & Answers

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Q

which one filament i can use? and please give me link or name

By Anatolii Oct-10/2018 18:44:07

A

Hello Anatolii, 

The material name is PLA.

Q

I just bought an U20 and i am quite happy with it so far but what is the type of the Nozzle to find new nozzle spare parts ? is it MK7, MK8,...or other type ? Thanjk you.

By Stef Sep-27/2018 21:43:30

A

Hello Stef, 
Thanks for your inquiry.

MK8.

Q

Does it include a glass bed

By James Sep-25/2018 10:05:47

A

Hello James, 
No ,I am sincerely sorry that it does not .

Q

Dears, I was wondering if a auto-levelling kit was forseen (like BLtouch)? Thanks, Cataldo

By Cataldo URSO Sep-17/2018 18:23:34

A

Hello Cataldo, 

Thank you for your inquiry.  

No, it doesn't, you need to adjust it by manual.You can refer to this post: How to debug 3D printer’s heating platform

Q

I was curious what stepper drivers the main board is using?

By JimmyPop 57 Jul-14/2018 17:16:04

A

Hello JimmyPop, 
This is the commonly 4988 driver .

Q

How long would it take to deliver to the us?

By Fernando Peña Jun-16/2018 08:54:41

A

Hello Fernando,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

What is the maximum temperature of the heatbed? can it comfortably print ABS and petg?

By sankar Jun-14/2018 08:29:12

A

Hello Sankar, 

Thank you for your inquiry.

The maximum temperature of the heatbed is 95℃ and it can print ABS and petg.

Q

which one filament i can use? and please give me link or name

By Anatolii Oct-10/2018 18:44:07

A

Hello Anatolii, 

The material name is PLA.

Q

I just bought an U20 and i am quite happy with it so far but what is the type of the Nozzle to find new nozzle spare parts ? is it MK7, MK8,...or other type ? Thanjk you.

By Stef Sep-27/2018 21:43:30

A

Hello Stef, 
Thanks for your inquiry.

MK8.

Q

Does it include a glass bed

By James Sep-25/2018 10:05:47

A

Hello James, 
No ,I am sincerely sorry that it does not .

Q

Dears, I was wondering if a auto-levelling kit was forseen (like BLtouch)? Thanks, Cataldo

By Cataldo URSO Sep-17/2018 18:23:34

A

Hello Cataldo, 

Thank you for your inquiry.  

No, it doesn't, you need to adjust it by manual.You can refer to this post: How to debug 3D printer’s heating platform

Q

I was curious what stepper drivers the main board is using?

By JimmyPop 57 Jul-14/2018 17:16:04

A

Hello JimmyPop, 
This is the commonly 4988 driver .

Q

What is the maximum temperature of the heatbed? can it comfortably print ABS and petg?

By sankar Jun-14/2018 08:29:12

A

Hello Sankar, 

Thank you for your inquiry.

The maximum temperature of the heatbed is 95℃ and it can print ABS and petg.