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Customer Questions & Answers

  • All(17)
  • Product Information(15)
  • Stock Status
  • Payment
  • About Shipping(1)
  • Others
Q

Hi, what is the inner and outer diameter of the PTFE tube ?

By Antoine May-02/2019 18:42:33

A

Hello Antoine,

The inner and outer diameters of the PTFE tube are 2mm and 4mm respectively (for consumables of 1.75mm)

Q

Is this printer can work with SolidWork software? if not, do i be able to tranfer my SolidWork files that i already made to work with this printer?

By Eli Apr-15/2019 23:43:09

A

Hello Eli,

Can not be used directly, SolidWorks output 3D files need to be converted into STL format files, then import STL files into cura, set parameters and save as gcode files, gcode files can be read and printed by the printer, you can refer to the following video :


https://www.youtube.com/watch?v=zF46WFT8ewI&t=299s


https://www.youtube.com/watch?v=lc-NJaAZQVQ


Q

Can it really do 150mm/s printing speed? Peut-il vraiment faire une vitess de 150mm/s?

By Mike Apr-11/2019 17:33:05

A

Hello Mike,
Print speed: 20 - 150mm / s 

Yes,it is.

Let me know if you need any help.

Q

Motherboard type please !

By Dany Jan-15/2019 13:21:36

A

Hello Dany,

The U20's motherboard is specifically designed for the U20.

Chip is STM32F103 series.


Q

What is the print speed? What is the software it uses? Warranty and part availability?

By frank Dec-15/2018 14:23:13

A

Hello Frank,

1. Precision printing with standard 0.4mm diameter nozzle, accurate alignment, and up to 150mm/s speed

2. Host computer software: Cura,Repetier-Host 

3. Please see our warranty website: http://www.gearbest.com/about/warranty-and-return.html

4. It is availabel. You can place the order now.

Q

hello is it possible to ship the item to Syria? thanks

By nasser Nov-25/2018 13:01:33

A

Hello Nasser, 
We sent this item to Syria. You can add the item to your cart first.

Q

Is it possible to put a lower price in the shipping ticket? To reduces taxes

By carlos alberto avila guzman Nov-23/2018 05:59:54

A

Hello Carlos,


According to customs regulations, we can not declare a lower invoice amount or declare the item as a gift.

Unfortunately, we have no control over these regulations and potential import duties.


To know more about the tax, consult our F.A.Q and the terms and conditions in the links below:

http://www.gearbest.com/about/faq.html (See Taxes and Fees)

http://www.gearbest.com/about/terms-and-conditions.html


Q

But it also says in the pictures: Assemble it in 5 minutes...I really need to know if it will take me 5 minutes or 15 hours.

By paz Nov-17/2018 06:42:48

A

Hello Paz, 

Thank you for your inquiry.

Fast and easy assembly, only 5 minutes needed to get started.

Q

I don't understand if the printer is already preassembled (only a few minutes to assemble all the elements) because it says DIY in the description...do I have to assemble it from scratch?

By paz Nov-15/2018 22:36:43

A

Hello paz, 

Packing Contents: 1 x Unassembled Alfawise U20 3D Printer

   


Q

Can I upgrade the board, by putting another drivers?

By mic Nov-08/2018 20:36:17

A

Hello Mic,


We are sorry that we can only upgrade the firmware via the sd card.

Let me know if you need any further assistance. 


Q

Hi, what is the inner and outer diameter of the PTFE tube ?

By Antoine May-02/2019 18:42:33

A

Hello Antoine,

The inner and outer diameters of the PTFE tube are 2mm and 4mm respectively (for consumables of 1.75mm)

Q

Is this printer can work with SolidWork software? if not, do i be able to tranfer my SolidWork files that i already made to work with this printer?

By Eli Apr-15/2019 23:43:09

A

Hello Eli,

Can not be used directly, SolidWorks output 3D files need to be converted into STL format files, then import STL files into cura, set parameters and save as gcode files, gcode files can be read and printed by the printer, you can refer to the following video :


https://www.youtube.com/watch?v=zF46WFT8ewI&t=299s


https://www.youtube.com/watch?v=lc-NJaAZQVQ


Q

Can it really do 150mm/s printing speed? Peut-il vraiment faire une vitess de 150mm/s?

By Mike Apr-11/2019 17:33:05

A

Hello Mike,
Print speed: 20 - 150mm / s 

Yes,it is.

Let me know if you need any help.

Q

Motherboard type please !

By Dany Jan-15/2019 13:21:36

A

Hello Dany,

The U20's motherboard is specifically designed for the U20.

Chip is STM32F103 series.


Q

What is the print speed? What is the software it uses? Warranty and part availability?

By frank Dec-15/2018 14:23:13

A

Hello Frank,

1. Precision printing with standard 0.4mm diameter nozzle, accurate alignment, and up to 150mm/s speed

2. Host computer software: Cura,Repetier-Host 

3. Please see our warranty website: http://www.gearbest.com/about/warranty-and-return.html

4. It is availabel. You can place the order now.

Q

hello is it possible to ship the item to Syria? thanks

By nasser Nov-25/2018 13:01:33

A

Hello Nasser, 
We sent this item to Syria. You can add the item to your cart first.

Q

But it also says in the pictures: Assemble it in 5 minutes...I really need to know if it will take me 5 minutes or 15 hours.

By paz Nov-17/2018 06:42:48

A

Hello Paz, 

Thank you for your inquiry.

Fast and easy assembly, only 5 minutes needed to get started.

Q

I don't understand if the printer is already preassembled (only a few minutes to assemble all the elements) because it says DIY in the description...do I have to assemble it from scratch?

By paz Nov-15/2018 22:36:43

A

Hello paz, 

Packing Contents: 1 x Unassembled Alfawise U20 3D Printer

   


Q

Can I upgrade the board, by putting another drivers?

By mic Nov-08/2018 20:36:17

A

Hello Mic,


We are sorry that we can only upgrade the firmware via the sd card.

Let me know if you need any further assistance. 


Q

which one filament i can use? and please give me link or name

By Anatolii Oct-10/2018 18:44:07

A

Hello Anatolii, 

The material name is PLA.

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

Is it possible to put a lower price in the shipping ticket? To reduces taxes

By carlos alberto avila guzman Nov-23/2018 05:59:54

A

Hello Carlos,


According to customs regulations, we can not declare a lower invoice amount or declare the item as a gift.

Unfortunately, we have no control over these regulations and potential import duties.


To know more about the tax, consult our F.A.Q and the terms and conditions in the links below:

http://www.gearbest.com/about/faq.html (See Taxes and Fees)

http://www.gearbest.com/about/terms-and-conditions.html


Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!