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Customer Questions & Answers

  • All(37)
  • Product Information(31)
  • Stock Status
  • Payment
  • About Shipping(5)
  • Others(1)
Q

Vernee website states it can measure Heart Rate using the Heart Rate sensor on the back, next to the cameras. Does this work as it is omitted from this product listing?

By John Jul-19/2018 11:04:59

A

Hello John,
Thanks for your inquiry.

Yes, the item has the heart rate sensor.

Q

Hey, does this phone support wireless charging? If so, can you give more details? Thanks!

By Florian Jul-07/2018 17:22:27

A

Hello Florian,

No, sorry.

Q

Gday... can you please confirm that this phone has a 3.5mm audio output jack? The description states that it does but I cannot see one in the pictures. Thanking you in advance

By matt Jul-04/2018 18:28:46

A

Hello Matt,


Yes, it has 3.5mm Audio Out Port.

 


Q

Hi. Can you send to Brazil?

By Joanin Christofoli Jul-01/2018 21:04:55

A

Hello Joanin, 
We can ship it to Brazil.

Let me know if you need any help.

Q

Hello is this phone have Polish laguage?

By Lukas Jun-20/2018 22:38:44

A

Dear Lukas,


Yes, it supports Polish laguage.

Q

Dear Vernee, Back Camera: 21.0MP + 5.0MP (picture) or Back Camera: 16 MP + 5.0MP (text) because there is a difference on the product informasih you guys here .. which one is true / fake?

By Mika Jun-20/2018 13:52:05

A

Hello! The  hardware parameters of the camera are 16MP + 5.0MP, and the mobile  phone software is interpolated to 21MP + 5.0MP. This is specially stated  when you put your company on the shelves.

Q

is there shipping to india

By yeswanthchowdary65426 Jun-18/2018 17:09:36

A

Hello Yeswanthchowdary65426,
Thanks for your inquiry.

Yes, the item can be sent to India.

Q

does this phone support 4g lte bands in india?

By Praveen Kumar Jun-16/2018 09:33:27

A

Hello Praveen,


Unlocked for Worldwide use. Please ensure local area network is compatible.

Please check with your carrier/provider before purchasing this item.

2G: GSM 1800MHz,GSM 1900MHz,GSM 850MHz,GSM 900MHz 
3G: WCDMA B1 2100MHz,WCDMA B2 1900MHz,WCDMA B4 1700MHz,WCDMA B5 850MHz,WCDMA B8 900MHz 
Network type: FDD-LTE,GSM,TD-SCDMA,TDD-LTE,WCDMA 
WIFI: 802.11a/b/g/n wireless internet 
Wireless Connectivity: 2.4GHz/5GHz WiFi,3G,4G,Bluetooth 4.0,CDMA,Dual Band WiFi,GPS,GSM,NFC,WiFi 
CDMA: CDMA BC0/BC1 
TD-SCDMA: TD-SCDMA B34/B39 
TDD/TD-LTE: TDD-LTE: B34/38/B39/B40/B41(2545 - 2655MHz) 
4G LTE: FDD B1 2100MHz,FDD B12 700MHz,FDD B17 700MHz,FDD B2 1900MHz,FDD B20 800MHz,FDD B3 1800MHz,FDD B4 1700MHz,FDD B5 850MHz,FDD B7 2600MHz,FDD B8 900MHz,TDD B19 800MHz

Q

I need to know the shipping cost and time to Sassari - Italy Thanks for your prompt answer APintore

By Antonio Pintore Jun-14/2018 11:46:05

A

Hello Antonio,


You can see the shipping costs and delivery time for your order during the checkout. 


Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed. 


We have 3 methods of delivery, the estimated shipping times are below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Q

Can this come with a US plug? If so, where can I specify it in the order?

By Hen Jun-13/2018 16:14:07

A

Hello Hen,

It is EU plug.

We will send an adapter with all our products according to the order's country of delivery.


Q

Vernee website states it can measure Heart Rate using the Heart Rate sensor on the back, next to the cameras. Does this work as it is omitted from this product listing?

By John Jul-19/2018 11:04:59

A

Hello John,
Thanks for your inquiry.

Yes, the item has the heart rate sensor.

Q

Hey, does this phone support wireless charging? If so, can you give more details? Thanks!

By Florian Jul-07/2018 17:22:27

A

Hello Florian,

No, sorry.

Q

Gday... can you please confirm that this phone has a 3.5mm audio output jack? The description states that it does but I cannot see one in the pictures. Thanking you in advance

By matt Jul-04/2018 18:28:46

A

Hello Matt,


Yes, it has 3.5mm Audio Out Port.

 


Q

Hello is this phone have Polish laguage?

By Lukas Jun-20/2018 22:38:44

A

Dear Lukas,


Yes, it supports Polish laguage.

Q

Dear Vernee, Back Camera: 21.0MP + 5.0MP (picture) or Back Camera: 16 MP + 5.0MP (text) because there is a difference on the product informasih you guys here .. which one is true / fake?

By Mika Jun-20/2018 13:52:05

A

Hello! The  hardware parameters of the camera are 16MP + 5.0MP, and the mobile  phone software is interpolated to 21MP + 5.0MP. This is specially stated  when you put your company on the shelves.

Q

does this phone support 4g lte bands in india?

By Praveen Kumar Jun-16/2018 09:33:27

A

Hello Praveen,


Unlocked for Worldwide use. Please ensure local area network is compatible.

Please check with your carrier/provider before purchasing this item.

2G: GSM 1800MHz,GSM 1900MHz,GSM 850MHz,GSM 900MHz 
3G: WCDMA B1 2100MHz,WCDMA B2 1900MHz,WCDMA B4 1700MHz,WCDMA B5 850MHz,WCDMA B8 900MHz 
Network type: FDD-LTE,GSM,TD-SCDMA,TDD-LTE,WCDMA 
WIFI: 802.11a/b/g/n wireless internet 
Wireless Connectivity: 2.4GHz/5GHz WiFi,3G,4G,Bluetooth 4.0,CDMA,Dual Band WiFi,GPS,GSM,NFC,WiFi 
CDMA: CDMA BC0/BC1 
TD-SCDMA: TD-SCDMA B34/B39 
TDD/TD-LTE: TDD-LTE: B34/38/B39/B40/B41(2545 - 2655MHz) 
4G LTE: FDD B1 2100MHz,FDD B12 700MHz,FDD B17 700MHz,FDD B2 1900MHz,FDD B20 800MHz,FDD B3 1800MHz,FDD B4 1700MHz,FDD B5 850MHz,FDD B7 2600MHz,FDD B8 900MHz,TDD B19 800MHz

Q

Can this come with a US plug? If so, where can I specify it in the order?

By Hen Jun-13/2018 16:14:07

A

Hello Hen,

It is EU plug.

We will send an adapter with all our products according to the order's country of delivery.


Q

i didnt receive a clear answer on my question..... do you know and care what you are selling ? my question: 1. is the display glass scratch and shockproof or does it need some more protection like an extra layer or better shockproof case ? 2. Which diapfragm can be used with the camera (so how lightstrong is the camera and wich dof can be used) for example f1.8 or 2 or 2.8 ? please just give a specific and clear answer or do i better buy another real rugged phone ?

By bart Jun-09/2018 00:09:09

A

Hello Bart,

1. No, sorry.

Link here for more information:

https://www.gearbest.com/Vernee-V2-_gear/ 


The glass is Corning's three generations. It has better resistance to scratching than ordinary glass, but it does not mean that it can be scratched. This type of mobile phone does not have a protective holster.


2. Rear camera aperture is 2.0


Q

Does this phone have Glass Screen Protector + Cover Case

By Darijus Jun-06/2018 14:19:36

A

Hello Darijus,

No, sorry.

Package Contents

Cell Phone: 1 
Charger: 1 
Multi-languages User Manual: 1 
USB Cable: 1    


https://www.gearbest.com/Vernee-V2--_gear/ 

Q

hi, does it have a notification diode? (eg missed calls, text messages, e-mail)

By Apostolos Jun-04/2018 08:21:46

A

Hello Apostolos,

Yes, it has a notification diode.

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

Hi. Can you send to Brazil?

By Joanin Christofoli Jul-01/2018 21:04:55

A

Hello Joanin, 
We can ship it to Brazil.

Let me know if you need any help.

Q

is there shipping to india

By yeswanthchowdary65426 Jun-18/2018 17:09:36

A

Hello Yeswanthchowdary65426,
Thanks for your inquiry.

Yes, the item can be sent to India.

Q

I need to know the shipping cost and time to Sassari - Italy Thanks for your prompt answer APintore

By Antonio Pintore Jun-14/2018 11:46:05

A

Hello Antonio,


You can see the shipping costs and delivery time for your order during the checkout. 


Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed. 


We have 3 methods of delivery, the estimated shipping times are below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Q

I mean the amount that customs charges when my order arrives in Mexico

By Axel Valdez May-26/2018 04:03:28

A

Hello Axel,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

How much commission commission will charge me for the shipment?

By Axel Valdez May-26/2018 02:37:48

A

Hello Axel,                                                                                                                                                                                                                

You can see the Shipping costs and delivery time during the check out. Steps to follow: 

1. Add your product to your cart 

2. Enter your delivery country 

3. The shipping cost will be displayed automatically.  

The price shown on the on the product page is the item price, shipping cost is not included.
Delivery cost depends on the shipping method on many factors such as weight, shipping time and the destination country.  

Q

Does it come with tempered glass? or can you buy it separately?

By Javier Jun-01/2018 15:45:24

A

Hello Javier,

No, sorry.

Package Contents

Cell Phone: 1 
Charger: 1 
Multi-languages User Manual: 1 
USB Cable: 1    


We are sorry that  tempered glass can not be sold separately at the moment.

Check out our brand new products here: http://www.gearbest.com/new-products/


Grab our best deals here: http://www.gearbest.com/gadget-deals.html