Customer Questions & Answers

  • All(45)
  • Product Information(29)
  • Stock Status(1)
  • Payment
  • About Shipping(12)
  • Others(2)
Q

Is the extruder of this printer the mk8 or the mk10?

By orlando Jan-12/2019 06:17:35

A

Hello Orlando,

It is mk8.

Q

Is the extruder of this printer the mk8 or the mk10?

By orlando Jan-12/2019 06:13:22

A

Hello Orlando,

It is mk8.

Q

When will this product be restocked in the CN-001 warehouse in England?

By Nial Jan-04/2019 01:35:21

A

Hello Nial,
It is in stock.

Q

I am looking to buy a 3D printer and would like to know if I can get a uk plug with this creality 3D ender

By Ethan McCarthy Dec-28/2018 13:53:26

A

Hello Ethan,


We will send an adapter with all our products according to the order's country of delivery.


Q

Hi, can you ship to Ecuador

By Mario Dec-27/2018 16:25:07

A


Hello Mario,

   


Yes, we ship to Ecuador.

Q

Does it Ship toll Free To Sweden

By Lukas Dec-23/2018 09:02:41

A

Hello Lukas,
We can ship to Sweden.

Q

hi, what software is on the ender? - Marlin?

By Helmut Dec-06/2018 15:18:10

A

Hello Helmut,


Yes, it is based on Marlin firmware.

Let me know if you need any further assistance. 


Q

Do you guys ship to Australia?

By Steve Dec-02/2018 03:12:32

A

Hello Steve,
We can ship to Australia.

Q

can you send it to india and what it will cost

By arjun Dec-01/2018 14:22:08

A

Hello Arjun,

We sent this item to India. You can add the item to your cart first.

You can see the shipping cost and delivery time during the checkout. 


Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  


Q

The kit include filament holder?

By Narkos188 Nov-30/2018 07:56:48

A

Hello Narkos188, 

Thank you for your inquiry.

Yes, it includes filament holder.

Q

Is the extruder of this printer the mk8 or the mk10?

By orlando Jan-12/2019 06:17:35

A

Hello Orlando,

It is mk8.

Q

Is the extruder of this printer the mk8 or the mk10?

By orlando Jan-12/2019 06:13:22

A

Hello Orlando,

It is mk8.

Q

I am looking to buy a 3D printer and would like to know if I can get a uk plug with this creality 3D ender

By Ethan McCarthy Dec-28/2018 13:53:26

A

Hello Ethan,


We will send an adapter with all our products according to the order's country of delivery.


Q

hi, what software is on the ender? - Marlin?

By Helmut Dec-06/2018 15:18:10

A

Hello Helmut,


Yes, it is based on Marlin firmware.

Let me know if you need any further assistance. 


Q

The kit include filament holder?

By Narkos188 Nov-30/2018 07:56:48

A

Hello Narkos188, 

Thank you for your inquiry.

Yes, it includes filament holder.

Q

Is the exturder head full metal without any other less heat resistant material?

By Kuba Nov-24/2018 21:48:03

A

Hello Kuba, 
The exturder head is full metal .

Q

Hi Does this printer works also with PETG filament? Thanks

By Stefan Nov-24/2018 19:24:28

A

Hello Stefan, 
Thanks for your inquiry.

Yes it is compatible with PETG filament.

Q

Does it already have the magnetic, removable build plate?

By Michal Nov-23/2018 10:37:56

A

Hello Michal,


No, it does not have the magnetic, removable build plate, but Ender-3Pro has.


Q

Does this model have the offset rollers or newer style parallel rollers

By Carl Oct-28/2018 21:16:35

A

Hello Carl,


Yes,this model has the offset rollers and newer style parallel rollers.

Q

if a part of my printer is desroyed can i get a new one after i bought from you?

By noam Oct-18/2018 13:30:19

A

Hello Noam,
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

When will this product be restocked in the CN-001 warehouse in England?

By Nial Jan-04/2019 01:35:21

A

Hello Nial,
It is in stock.

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

Hi, can you ship to Ecuador

By Mario Dec-27/2018 16:25:07

A


Hello Mario,

   


Yes, we ship to Ecuador.

Q

Does it Ship toll Free To Sweden

By Lukas Dec-23/2018 09:02:41

A

Hello Lukas,
We can ship to Sweden.

Q

Do you guys ship to Australia?

By Steve Dec-02/2018 03:12:32

A

Hello Steve,
We can ship to Australia.

Q

can you send it to india and what it will cost

By arjun Dec-01/2018 14:22:08

A

Hello Arjun,

We sent this item to India. You can add the item to your cart first.

You can see the shipping cost and delivery time during the checkout. 


Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  


Q

Hi, can you to send this product to Brazil? How much costs the cheapest shippping method to it? Thank you!

By Lanier Nov-28/2018 15:44:15

A


Hello Lanier,

   


Sorry,  no more shipping method send this product to Brazil.


Q

Can you ship this to turkey?

By Ege Nov-15/2018 14:45:02

A

Hello Ege, 
Thanks for your inquiry.

Yes we can ship it to Turkey.

Q

Hiya, I was just wondering, is there possible way to ship to New Zealand? Cheers

By Jack Nov-15/2018 02:03:17

A

Hello Jack,

For your issue, please kindly note:

Yes,we can.

Q

Hi What is the delivery time from the time I purchase the item please , is it a UK stock thank you

By Matthew Oct-26/2018 12:53:03

A

Hello Matthew,

Now this item is not in stock in UK warehouse .

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hi! I wanna get one of this, but here in Argentina we are having so much trouble with tolls and customs. I'm wondering if you can declare a different price in the shipping (if it's about half maybe I could get into the country without trouble). Thanks!

By Andrés Oct-16/2018 14:54:07

A

Hello Andrés,

No, sorry.

Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 

We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

Hi seller if i order one will I have to pay tax for item? have you have had costumers from hungary and what are their review. thanks

By Radwan Al Szabouni Sep-23/2018 21:01:46

A

Hello Radwan,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

How do I install dampers when the motor shaft is pressed? -on older versions was the retractable shaft

By Dampers Oct-15/2018 18:46:11

A

Hello Dampers,


Please note that the Z axis can be mounted directly, but the X and Y axes cannot be installed because the structural design does not allow.

Let me know if you need any further assistance. 


Q

What kind of warranty this product have?

By Cesar Emanuel Pach Oct-08/2018 00:16:57

A

Hello Cesar
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html