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Customer Questions & Answers

  • All(49)
  • Product Information(32)
  • Stock Status(1)
  • Payment
  • About Shipping(13)
  • Others(2)
Q

Hello, i cant find any info about precision, how precise is this printer?

By Alexander Apr-17/2019 17:12:32

A

Dear Alexander,

Thanks for your request.

Positive and negative 0.4mm.

Q

Why there is no registered air mail option for Serbia?

By VlatkoK Jan-24/2019 16:14:07

A

Hello VlatkoK,

The shipping time depends on the shipping method selected during the checkout. 

To your country for this item ,I am sorry that there is only the expedited shipping method .


Q

i am new to 3d printing and dont know much about which plastics to use. i noticed that nylon is not one of plastics listed as a compatible filament , but is it still possible to print with nylon? what would happen if i tried? thanks

By Michael Jan-16/2019 22:56:58

A

Hello Michael,


Please note that novices do not recommend printing nylon. The nozzle temperature needs to be above 260 degrees, but this printer has a nozzle temperature of up to 250.

Let me know if you need any further assistance. 


Q

What if the power off while printing.. it will resume the work or again should restart the work ?

By Dinesh Jan-15/2019 07:19:54

A

Hello Dinesh,


Please note that it can be powered down continuously.

Let me know if you need any further assistance. 


Q

Is the extruder of this printer the mk8 or the mk10?

By orlando Jan-12/2019 06:17:35

A

Hello Orlando,

It is mk8.

Q

Is the extruder of this printer the mk8 or the mk10?

By orlando Jan-12/2019 06:13:22

A

Hello Orlando,

It is mk8.

Q

When will this product be restocked in the CN-001 warehouse in England?

By Nial Jan-04/2019 01:35:21

A

Hello Nial,
It is in stock.

Q

I am looking to buy a 3D printer and would like to know if I can get a uk plug with this creality 3D ender

By Ethan McCarthy Dec-28/2018 13:53:26

A

Hello Ethan,


We will send an adapter with all our products according to the order's country of delivery.


Q

Hi, can you ship to Ecuador

By Mario Dec-27/2018 16:25:07

A


Hello Mario,

   


Yes, we ship to Ecuador.

Q

Does it Ship toll Free To Sweden

By Lukas Dec-23/2018 09:02:41

A

Hello Lukas,
We can ship to Sweden.

Q

Hello, i cant find any info about precision, how precise is this printer?

By Alexander Apr-17/2019 17:12:32

A

Dear Alexander,

Thanks for your request.

Positive and negative 0.4mm.

Q

i am new to 3d printing and dont know much about which plastics to use. i noticed that nylon is not one of plastics listed as a compatible filament , but is it still possible to print with nylon? what would happen if i tried? thanks

By Michael Jan-16/2019 22:56:58

A

Hello Michael,


Please note that novices do not recommend printing nylon. The nozzle temperature needs to be above 260 degrees, but this printer has a nozzle temperature of up to 250.

Let me know if you need any further assistance. 


Q

What if the power off while printing.. it will resume the work or again should restart the work ?

By Dinesh Jan-15/2019 07:19:54

A

Hello Dinesh,


Please note that it can be powered down continuously.

Let me know if you need any further assistance. 


Q

Is the extruder of this printer the mk8 or the mk10?

By orlando Jan-12/2019 06:17:35

A

Hello Orlando,

It is mk8.

Q

Is the extruder of this printer the mk8 or the mk10?

By orlando Jan-12/2019 06:13:22

A

Hello Orlando,

It is mk8.

Q

I am looking to buy a 3D printer and would like to know if I can get a uk plug with this creality 3D ender

By Ethan McCarthy Dec-28/2018 13:53:26

A

Hello Ethan,


We will send an adapter with all our products according to the order's country of delivery.


Q

hi, what software is on the ender? - Marlin?

By Helmut Dec-06/2018 15:18:10

A

Hello Helmut,


Yes, it is based on Marlin firmware.

Let me know if you need any further assistance. 


Q

The kit include filament holder?

By Narkos188 Nov-30/2018 07:56:48

A

Hello Narkos188, 

Thank you for your inquiry.

Yes, it includes filament holder.

Q

Is the exturder head full metal without any other less heat resistant material?

By Kuba Nov-24/2018 21:48:03

A

Hello Kuba, 
The exturder head is full metal .

Q

Hi Does this printer works also with PETG filament? Thanks

By Stefan Nov-24/2018 19:24:28

A

Hello Stefan, 
Thanks for your inquiry.

Yes it is compatible with PETG filament.

Q

When will this product be restocked in the CN-001 warehouse in England?

By Nial Jan-04/2019 01:35:21

A

Hello Nial,
It is in stock.

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

Why there is no registered air mail option for Serbia?

By VlatkoK Jan-24/2019 16:14:07

A

Hello VlatkoK,

The shipping time depends on the shipping method selected during the checkout. 

To your country for this item ,I am sorry that there is only the expedited shipping method .


Q

Hi, can you ship to Ecuador

By Mario Dec-27/2018 16:25:07

A


Hello Mario,

   


Yes, we ship to Ecuador.

Q

Does it Ship toll Free To Sweden

By Lukas Dec-23/2018 09:02:41

A

Hello Lukas,
We can ship to Sweden.

Q

Do you guys ship to Australia?

By Steve Dec-02/2018 03:12:32

A

Hello Steve,
We can ship to Australia.

Q

can you send it to india and what it will cost

By arjun Dec-01/2018 14:22:08

A

Hello Arjun,

We sent this item to India. You can add the item to your cart first.

You can see the shipping cost and delivery time during the checkout. 


Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  


Q

Hi, can you to send this product to Brazil? How much costs the cheapest shippping method to it? Thank you!

By Lanier Nov-28/2018 15:44:15

A


Hello Lanier,

   


Sorry,  no more shipping method send this product to Brazil.


Q

Can you ship this to turkey?

By Ege Nov-15/2018 14:45:02

A

Hello Ege, 
Thanks for your inquiry.

Yes we can ship it to Turkey.

Q

Hiya, I was just wondering, is there possible way to ship to New Zealand? Cheers

By Jack Nov-15/2018 02:03:17

A

Hello Jack,

For your issue, please kindly note:

Yes,we can.

Q

Hi What is the delivery time from the time I purchase the item please , is it a UK stock thank you

By Matthew Oct-26/2018 12:53:03

A

Hello Matthew,

Now this item is not in stock in UK warehouse .

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hi! I wanna get one of this, but here in Argentina we are having so much trouble with tolls and customs. I'm wondering if you can declare a different price in the shipping (if it's about half maybe I could get into the country without trouble). Thanks!

By Andrés Oct-16/2018 14:54:07

A

Hello Andrés,

No, sorry.

Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 

We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

How do I install dampers when the motor shaft is pressed? -on older versions was the retractable shaft

By Dampers Oct-15/2018 18:46:11

A

Hello Dampers,


Please note that the Z axis can be mounted directly, but the X and Y axes cannot be installed because the structural design does not allow.

Let me know if you need any further assistance. 


Q

What kind of warranty this product have?

By Cesar Emanuel Pach Oct-08/2018 00:16:57

A

Hello Cesar
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html