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Customer Questions

  • All(55)
  • Product Information(36)
  • Stock Status(1)
  • Payment
  • About Shipping(15)
  • Others(2)
Q

Do you ship to Israel these days ?

By Shimon Batson Apr-25/2020 07:29:55

A
Hello Shimon, this item can be shipped to Israel.
Q

Can this ship to Myanmar?

By Swan Apr-07/2020 16:05:31

A
Hello Swan, Sorry,we do not have available shipping  method.
Q

Hello, what is the current supplied hardware version?

By Moshe Artzi Jan-26/2020 21:21:04

A
Hi! V1.1.6.3.
Q

what is the version of the mother board? 1.1.4? 1.1.5? silent?

By Shay Barnea Nov-10/2019 09:59:48

A
Hello Shay, Motherboard version 1.1.3.Let me know if you need any help.
Q

Hello, I have 2 questions: First, which Gen is this machine? (gen4, gen4?) And the extruder is mk10?

By Luís May-18/2019 13:44:12

A
Hello Luís,There is no U disk read and write, only TF card read and write.The nozzle is MK8Thank you for your understanding.
Q

Does this printer have the metal hot-end and the removable print surface.

By Will May-16/2019 22:00:40

A
Hello Will,It has.
Q

Hello, i cant find any info about precision, how precise is this printer?

By Alexander Apr-17/2019 17:12:32

A
Dear Alexander,Thanks for your request.Positive and negative 0.4mm.
Q

Why there is no registered air mail option for Serbia?

By VlatkoK Jan-24/2019 16:14:07

A
Hello VlatkoK,The shipping time depends on the shipping method selected during the checkout. To your country for this item ,I am sorry that there is only the expedited shipping method .
Q

i am new to 3d printing and dont know much about which plastics to use. i noticed that nylon is not one of plastics listed as a compatible filament , but is it still possible to print with nylon? what would happen if i tried? thanks

By Michael Jan-16/2019 22:56:58

A
Hello Michael,Please note that novices do not recommend printing nylon. The nozzle temperature needs to be above 260 degrees, but this printer has a nozzle temperature of up to 250.Let me know if you need any further assistance. 
Q

What if the power off while printing.. it will resume the work or again should restart the work ?

By Dinesh Jan-15/2019 07:19:54

A
Hello Dinesh,Please note that it can be powered down continuously.Let me know if you need any further assistance.