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Customer Questions & Answers

  • All(15)
  • Product Information(12)
  • Stock Status
  • Payment
  • About Shipping(2)
  • Others(1)
Q

What country is shipping from? Will I pay the duty?

By Damian Sep-01/2018 01:23:39

A

Hello Damian, 


We offer products internationally from warehouses all over the World. Products and services are based on your own location. 

Please select the warehouse during the checkout and check your tracking information for more details.

Sorry, we could not confirm it.


Taxes do not come from us if any. 


Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies. Generally, import taxes can be reduced and in some cases avoided ( if applicable) with postal deliveries.
For more details: http://www.gearbest.com/about/faq.html 


Q

Does it support USB OTG?

By Okwuanga Emmanuel Aug-30/2018 08:15:45

A

Hello Okwuanga,


It supports USB, but does not support OTG.





Q

Hi, Does it support 1080p video recording?

By David Aug-04/2018 07:43:57

A

Hello David, 
It supports 1080p video recording.

Let me know if you need any help.

Q

Does it have Google Play store installed?

By Karl Jones Aug-02/2018 10:17:15

A

Hello Karl, 
Yes ,it does .

Q

Hello. I want to buy this phone and I have two questions. 1 Does it supports the band 4G LTE B2 1900Mhz? and 2 What kind of procesor it have?

By Crhistian Pilco Aug-01/2018 14:05:11

A

Hello Crhistian,


For your issue, please kindly note:

Yes,it supports and the procesor of Qualcomm snapdragon 652.


Q

Hello. I want to buy this phone and I have two questions. 1 Does it supports the band 4G LTE B2 1900Mhz? and 2 What kind of procesor it have?

By Crhistian Pilco Aug-01/2018 14:04:44

A

Hello Crhistian,

For your issue, please kindly note:

Yes,it supports and the procesor of Qualcomm snapdragon 652.

Q

I want to buy the phone. The charger is for China? If it is for China, please indicate me which adapter to buy for a European country (Greece). Thanks.

By Athanasios Diamantis Jul-26/2018 15:15:29

A

Hello Athanasios,


No, it comes with EU plug.

Q

I am in Saudi Arabia Does the device support Arabic

By ahmed alshibani Jul-26/2018 03:24:26

A

Hello Ahmed, 

Please check with your local communication company if they suport this network frequency:

2G: GSM: 850 / 900 / 1800 / 1900MHz
3G: WCDMA: 850 / 1700 / 1900 / 2100MHz 
4G: LTE: B1 / 2 / 3 / 4 / 5 / 7 / 8 / 20 / 38 / 40 / 41

Q

Is Registered Air Mail traceable in internet.? Kind regards

By Enrique Concha Jul-24/2018 19:39:01

A

Hello Enrique,
Yes, you will get a tracking number, please feel free to order it.
Best Regards

Q

Hello, Does the charger which is included in the set have a European standard? Regards

By Leszek Jul-19/2018 17:38:22

A

Hello Leszek,


It comes with EU plug.

Q

Does it support USB OTG?

By Okwuanga Emmanuel Aug-30/2018 08:15:45

A

Hello Okwuanga,


It supports USB, but does not support OTG.





Q

Hi, Does it support 1080p video recording?

By David Aug-04/2018 07:43:57

A

Hello David, 
It supports 1080p video recording.

Let me know if you need any help.

Q

Does it have Google Play store installed?

By Karl Jones Aug-02/2018 10:17:15

A

Hello Karl, 
Yes ,it does .

Q

Hello. I want to buy this phone and I have two questions. 1 Does it supports the band 4G LTE B2 1900Mhz? and 2 What kind of procesor it have?

By Crhistian Pilco Aug-01/2018 14:05:11

A

Hello Crhistian,


For your issue, please kindly note:

Yes,it supports and the procesor of Qualcomm snapdragon 652.


Q

Hello. I want to buy this phone and I have two questions. 1 Does it supports the band 4G LTE B2 1900Mhz? and 2 What kind of procesor it have?

By Crhistian Pilco Aug-01/2018 14:04:44

A

Hello Crhistian,

For your issue, please kindly note:

Yes,it supports and the procesor of Qualcomm snapdragon 652.

Q

I want to buy the phone. The charger is for China? If it is for China, please indicate me which adapter to buy for a European country (Greece). Thanks.

By Athanasios Diamantis Jul-26/2018 15:15:29

A

Hello Athanasios,


No, it comes with EU plug.

Q

I am in Saudi Arabia Does the device support Arabic

By ahmed alshibani Jul-26/2018 03:24:26

A

Hello Ahmed, 

Please check with your local communication company if they suport this network frequency:

2G: GSM: 850 / 900 / 1800 / 1900MHz
3G: WCDMA: 850 / 1700 / 1900 / 2100MHz 
4G: LTE: B1 / 2 / 3 / 4 / 5 / 7 / 8 / 20 / 38 / 40 / 41

Q

Hello, Does the charger which is included in the set have a European standard? Regards

By Leszek Jul-19/2018 17:38:22

A

Hello Leszek,


It comes with EU plug.

Q

does this have FM radio

By stuart crawford Jul-16/2018 18:39:11

A

Hello Stuart,


The built-in application does not have FM radio, you need to download it by yourself.

Q

Includes usb adapter type c to 3.5 jack?

By Marcos Arzamendia Jul-14/2018 21:21:04

A

Hello Marcos,



I/O Interface: 2 x Nano SIM Slot,3.5mm Audio Out Port,Micophone,Speaker,Type-C 

Package Contents

Back Case : 1 
Cell Phone: 1 
English Manual : 1 
Power Adapter: 1 
SIM Needle: 1 
USB Cable: 1    


Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

What country is shipping from? Will I pay the duty?

By Damian Sep-01/2018 01:23:39

A

Hello Damian, 


We offer products internationally from warehouses all over the World. Products and services are based on your own location. 

Please select the warehouse during the checkout and check your tracking information for more details.

Sorry, we could not confirm it.


Taxes do not come from us if any. 


Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies. Generally, import taxes can be reduced and in some cases avoided ( if applicable) with postal deliveries.
For more details: http://www.gearbest.com/about/faq.html 


Q

Is Registered Air Mail traceable in internet.? Kind regards

By Enrique Concha Jul-24/2018 19:39:01

A

Hello Enrique,
Yes, you will get a tracking number, please feel free to order it.
Best Regards

Q

Helo my name is Luka and I wonder do you need free promote on YouTube? All you need to do is seend me a free sample. Gmail: luka.kosovic1@gmail.com

By Luka Jun-23/2018 07:22:04

A

Hello Luka,


Please kindly contact our Youtube team via email here:  youtube@gearbest.com.