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Customer Q&A

  • All(33)
  • Product Information(28)
  • Stock Status
  • Payment(1)
  • About Shipping(2)
  • Others(2)
Q

nice

By Abdurrahim Gunduz Dec-17/2018 22:09:31

A


Hello Abdurrahim,

   

Thank you for your compliment.

We will continue to work hard to provide more and better products.


Q

Would this phone be able to work in Ireland and other European countries? And is it possible for it to work on vodafone network?Thanks

By Aisling Hughes Nov-21/2018 13:03:02

A

Hello Aisling, 

You can ensure local area network is compatible. 

Click here for your country's network frequency: http://maps.mobileworldlive.com/. Or you can check with your operator / supplier before buying this item.


Q

Is this the global version and the swiss sim work?

By Noam Nov-20/2018 10:57:32

A

Hello Noam,

For your issue, please kindly note:

Yes,it is global version and it can work in Switzerland.

Q

In Huawei’s website, it supports micro SD.. Could you verify? You have conflicting information. Thank you.

By Israel Jay Nov-15/2018 05:57:21

A

Hello Israel, 


External Memory: Not Supported 


Let me know if you need any help.

Q

Is it unlocked? Dual sims?

By PRAVIN PATEL Nov-15/2018 00:59:05

A

Hello PRAVIN, 
This item supports dual Nano SIM .

And it has been unlocked for Worldwide use. 

Q

it is v10 or honor10

By jason Nov-12/2018 02:54:13

A

Hello Jason, 

This item is HUAWEI Honor 10  .

Q

I am buying from UK. Should I pay custom fee? If yes, how much is it? Thanks

By andrea Oct-07/2018 20:00:04

A

Hello Andrea,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hello! The Hungarian language is not included in the classification. Can you speak Hungarian?

By Pal Mihaly Sep-22/2018 21:09:15

A

Hello Nan,

For your issue, please kindly note:

Yes,it can.


Q

NFC???

By hajerek Sep-20/2018 21:24:43

A

Hello Hajerek,

There is NFC for the item.

Q

Hi, can you declare 150$ or lower price and "warranty repaired phone" or smth like that?

By Denis Sep-05/2018 09:15:35

A

Hello Denis,

No, sorry.

Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 

We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

nice

By Abdurrahim Gunduz Dec-17/2018 22:09:31

A


Hello Abdurrahim,

   

Thank you for your compliment.

We will continue to work hard to provide more and better products.


Q

Would this phone be able to work in Ireland and other European countries? And is it possible for it to work on vodafone network?Thanks

By Aisling Hughes Nov-21/2018 13:03:02

A

Hello Aisling, 

You can ensure local area network is compatible. 

Click here for your country's network frequency: http://maps.mobileworldlive.com/. Or you can check with your operator / supplier before buying this item.


Q

Is this the global version and the swiss sim work?

By Noam Nov-20/2018 10:57:32

A

Hello Noam,

For your issue, please kindly note:

Yes,it is global version and it can work in Switzerland.

Q

In Huawei’s website, it supports micro SD.. Could you verify? You have conflicting information. Thank you.

By Israel Jay Nov-15/2018 05:57:21

A

Hello Israel, 


External Memory: Not Supported 


Let me know if you need any help.

Q

Is it unlocked? Dual sims?

By PRAVIN PATEL Nov-15/2018 00:59:05

A

Hello PRAVIN, 
This item supports dual Nano SIM .

And it has been unlocked for Worldwide use. 

Q

it is v10 or honor10

By jason Nov-12/2018 02:54:13

A

Hello Jason, 

This item is HUAWEI Honor 10  .

Q

Hello! The Hungarian language is not included in the classification. Can you speak Hungarian?

By Pal Mihaly Sep-22/2018 21:09:15

A

Hello Nan,

For your issue, please kindly note:

Yes,it can.


Q

NFC???

By hajerek Sep-20/2018 21:24:43

A

Hello Hajerek,

There is NFC for the item.

Q

can this phone be updated automatically and use in the USA

By Arlene Sep-04/2018 01:44:36

A

Hello Arlene,

The ROM on this Phone supports OTA.

All of our products are unlocked for worldwide use. Please ensure local area networks are compatible with the network frequency of your country. Please check with your carrier/provider before purchasing this item.


Q

Does this cellphone support the LTE Band 4 (1700/2100) ?

By Mariana Aug-17/2018 17:01:11

A

Hello Mariana, 

Please check with your local communication company if they suport this network frequency:

2G GSM: B2/B3/B5/B8
3G WCDMA: B1/B2/B5/B6/B8/B19
4G FDD-LTE: B1/B3/B5/B7/B8/B19/B20
TD-LTE B38/B40/B41

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Q

please I would like to know if there is any extra fees when I buy from france, thanks

By rotana Jul-24/2018 19:37:19

A

Hello Rotana, 

Sorry, we could not confirm it.


Taxes do not come from us if any. 


Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies. Generally, import taxes can be reduced and in some cases avoided ( if applicable) with postal deliveries.
For more details: http://www.gearbest.com/about/faq.html 

Q

Hi, can you declare 150$ or lower price and "warranty repaired phone" or smth like that?

By Denis Sep-05/2018 09:15:35

A

Hello Denis,

No, sorry.

Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 

We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

I would like to know , How long is the shipment to New Zealand?

By cristian Aug-29/2018 20:13:10

A

Hello Cristian,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

I am buying from UK. Should I pay custom fee? If yes, how much is it? Thanks

By andrea Oct-07/2018 20:00:04

A

Hello Andrea,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

If I buy this product it is possible to declare in the package a lower value and package as a gift?

By Gonzalo Jun-05/2018 03:29:47

A

Hi  Gonzalo,

Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html