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Customer Questions & Answers

  • All(52)
  • Product Information(40)
  • Stock Status
  • Payment(1)
  • About Shipping(10)
  • Others(1)
Q

If I ordered this phone today, when will it arrive to me

By villeneuve George Mar-06/2019 11:56:23

A

Hello Villeneuve,

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hello. Tell me please.: have a NFC module?

By Dmitry Feb-16/2019 21:31:44

A

Hello Dmitry, 
This item has NFC function .

Q

ship for USA?

By Matheus Feb-07/2019 06:00:39

A


Hello Matheus,

   


Yes, we ship to USA.

Q

Can this phone be shipped to India? How long will it take to be shipped to India?

By Avinash Leonardo Feb-01/2019 17:21:07

A

Hello Avinash,

We can ship it to India.


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hi. In the description, I read that face id is not there for India. Does that mean, face recognition is not supported for India?

By Sayandip Kar Jan-29/2019 15:40:02

A

Hello Sayandip,

Yes, this phone's face recognition function is only available in these countries - Hong Kong (China), Taiwan (China), Singapore, Malaysia, Indonesia, Thailand, Vietnam, France, Italy, Belgium, Hindi, Nepal, Sri Lanka, Bangladesh country.


Let me know if you need any further assistance. 


Q

The global version comes with the Portuguese language Br?

By Emanuel Henrique Jan-16/2019 01:44:01

A

Hello Emanuel, 
This item you chose supports Portugese (Brasil) language .

Q

how many months of warranty

By warranty Jan-14/2019 18:40:53

A

Hello Warranty
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

This is global version with google play?

By Alessandro Jan-03/2019 23:28:18

A

Hello Alessandro, 

Thank you for your inquiry.

Google Play Store: Yes.

Q

This version have Google play?

By Pouya Jan-02/2019 21:01:34

A

Hello Pouya,


Google Play Store: Yes 

Q

linguage portugues brazil?

By carlos Jan-01/2019 05:30:19

A

Hello Carlos, 
It has Portugese (Brasil) language.

Let me know if you need any help.

Q

Hello. Tell me please.: have a NFC module?

By Dmitry Feb-16/2019 21:31:44

A

Hello Dmitry, 
This item has NFC function .

Q

Hi. In the description, I read that face id is not there for India. Does that mean, face recognition is not supported for India?

By Sayandip Kar Jan-29/2019 15:40:02

A

Hello Sayandip,

Yes, this phone's face recognition function is only available in these countries - Hong Kong (China), Taiwan (China), Singapore, Malaysia, Indonesia, Thailand, Vietnam, France, Italy, Belgium, Hindi, Nepal, Sri Lanka, Bangladesh country.


Let me know if you need any further assistance. 


Q

The global version comes with the Portuguese language Br?

By Emanuel Henrique Jan-16/2019 01:44:01

A

Hello Emanuel, 
This item you chose supports Portugese (Brasil) language .

Q

how many months of warranty

By warranty Jan-14/2019 18:40:53

A

Hello Warranty
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

This is global version with google play?

By Alessandro Jan-03/2019 23:28:18

A

Hello Alessandro, 

Thank you for your inquiry.

Google Play Store: Yes.

Q

This version have Google play?

By Pouya Jan-02/2019 21:01:34

A

Hello Pouya,


Google Play Store: Yes 

Q

linguage portugues brazil?

By carlos Jan-01/2019 05:30:19

A

Hello Carlos, 
It has Portugese (Brasil) language.

Let me know if you need any help.

Q

Is there a language in Turkish?

By enes Dec-23/2018 23:52:14

A

Hello Enes,

It has the language in Turkish.


Q

Hello, is this "global version" or "global ROM" option?

By Joanna Dec-08/2018 17:55:26

A

Hello Joanna, 

Thank you for your inquiry.  

It is global version.

Q

have NFC?

By Alan Sabiao Dec-03/2018 12:41:53

A

Hello Alan, 
Yes,it has NFC.

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

HK$?

By Felix Nov-21/2018 13:59:58

A

Hello Felix,

You are welcome to view the price in different currencies at the top of our home page. However we only accept payments in US Dollars and Euros.

Once you have paid by PayPal or credit card your order payment will be changed into USD automatically (Except for payments using Euros).


Q

If I ordered this phone today, when will it arrive to me

By villeneuve George Mar-06/2019 11:56:23

A

Hello Villeneuve,

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

ship for USA?

By Matheus Feb-07/2019 06:00:39

A


Hello Matheus,

   


Yes, we ship to USA.

Q

Can this phone be shipped to India? How long will it take to be shipped to India?

By Avinash Leonardo Feb-01/2019 17:21:07

A

Hello Avinash,

We can ship it to India.


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Does it ship to Japan and are there any Japanese buy this phone before? How about tax?

By Minh Nov-28/2018 13:27:08

A

Hello Minh,

We are pleased to inform you that we can ship all over the world, including your country.


If any taxes are incurred, they are charged by the destination country and not by GearBestTaxes are beyond GearBest's control and are charged according to local customs policies and regulations. 

For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html  


Q

is there work in India or not

By vamsi Nov-26/2018 19:57:28

A

Hello Vamsi, 

Thank you for your inquiry.  

Yes,it works in India.

Q

Do you deliver this item in India

By RAHEES Nov-26/2018 18:38:55

A


Hello RAHEES,

   

Yes, we ship to India.

Q

Do you guys ship it to Pakistan? please let me know the additional charges of any?

By Saad Nov-20/2018 20:14:28

A

Hello  Saad,

We can ship it to Pakistan.

It comes with EU plug.

We will send an correct adapter,too.


Q

Hello, Would you declare lower value ($10) to avoid customs taxation in my country?

By Amjad Nov-12/2018 17:38:09

A

Hello 


According to customs regulations, we can not declare a lower invoice amount or declare the item as a gift.


Unfortunately, we have no control over these regulations and potential import duties.


To know more about the tax, consult our F.A.Q and the terms and conditions in the links below:


http://www.gearbest.com/about/faq.html (See Taxes and Fees)


http://www.gearbest.com/about/terms-and-conditions.html


Q

good day I have three questions friends. 1 Your prices are in dollars or in euros, 2 in how much time I would arrive I am from Mexico 3 IN CASE OF GUARANTEE AS ​​WE WOULD DO YOU

By Samuee Nov-02/2018 09:08:52

A

Hello Samuee,

 

1. You are welcome to view the price in different currencies at the top of our home page. However we only accept payments in US Dollars and Euros.


Once you have paid by PayPal or credit card your order payment will be changed into USD automatically (Except for payments using Euros).


2. Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


3. Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html


Q

why don't you send mobiles to egypt ?!

By youssef sarhan Oct-30/2018 12:08:33

A

Hello Youssef,

We have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Q

Hello, can you declare the items of an order under 50 dollars in order to avoid taxes? lol

By Jesus Dec-19/2018 05:03:25

A

Hello Jesus,


According to customs regulations, we can not declare a lower invoice amount or declare the item as a gift.

Unfortunately, we have no control over these regulations and potential import duties.


To know more about the tax, consult our F.A.Q and the terms and conditions in the links below:

http://www.gearbest.com/about/faq.html (See Taxes and Fees)

http://www.gearbest.com/about/terms-and-conditions.html