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Customer Q&A

  • All(17)
  • Product Information(12)
  • Stock Status(1)
  • Payment
  • About Shipping(1)
  • Others(3)
Q

I need to know if the product connect to Google home app. It need a special hub or Google home app recognise it .

By Marcel Apr-22/2019 19:33:21

A

Hello Marcel,


Thanks for your inquiry.


The APP is Mi Home.


Have a nice day.


Q

Is there available stock at the moment?

By Robert Jan-11/2019 11:48:28

A

Hello Robert,
It is in stock.

Q

We can choose EU or CN plug. Is EU Type C? And CN Type I?

By Marcio Dec-19/2018 17:27:59

A

Hello Marcio,


Please note that it is a European regulation.

Let me know if you need any further assistance. 


Q

Can I buy the CN Plug version if i lived in the USA? Adapter will be provided and the voltage will work?

By Louisa Dec-07/2018 20:40:53

A

Hello Louisa,


We will send an adapter with all our products according to the order's country of delivery.


Q

Is this the China server version? I need it to be integrated with the rest of the xiaomi stuff I have in mainland China version. Thanks!

By Jaco Nov-23/2018 02:56:43

A

Hello Jaco, 
Yes,it is.

Q

Hi. Is This 2nd generation vacuum cleaner or 1st?

By Nik Nov-20/2018 19:38:16

A

Hello Nik,


It is the 2nd generation vacuum cleaner.

Q

Can this roborock s50 be shipped to Hong Kong? What will be the shipping cost ?

By yash Nov-20/2018 08:48:25

A

Hello yash,

You can see the shipping cost and delivery time during the checkout. 


Yes,it can.

Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  


Q

What about warranty? Pleas send some info?

By Lukasz Sep-18/2018 12:22:27

A

Hello Lukasz,

For more about Gearbest's warranty and returns policy, please kindly see the follow link: http://www.gearbest.com/about/warranty-and-return.html. Please contact us at any time if you require further assistance.

Q

Hi Team, will you send the converter from CN plug to Swiss or EU if I order the product to switzerland? Thanks

By Piotr Sep-11/2018 07:15:17

A

Hello Piotr, 
Yes,we can.

Package Contents: 1 x Robot Vacuum, 1 x CN Plug Adapter, 1 x Charging Dock, 1 x Water Tank, 1 x Mopping Pad, 1 x English User Manual

Q

Hello, you will add special EU(POland) adapter for it?

By Paweł Sep-03/2018 19:59:40

A

Hello Paweł,


We will send an adapter with all our products according to the order's country of delivery.


Q

I need to know if the product connect to Google home app. It need a special hub or Google home app recognise it .

By Marcel Apr-22/2019 19:33:21

A

Hello Marcel,


Thanks for your inquiry.


The APP is Mi Home.


Have a nice day.


Q

We can choose EU or CN plug. Is EU Type C? And CN Type I?

By Marcio Dec-19/2018 17:27:59

A

Hello Marcio,


Please note that it is a European regulation.

Let me know if you need any further assistance. 


Q

Can I buy the CN Plug version if i lived in the USA? Adapter will be provided and the voltage will work?

By Louisa Dec-07/2018 20:40:53

A

Hello Louisa,


We will send an adapter with all our products according to the order's country of delivery.


Q

What about warranty? Pleas send some info?

By Lukasz Sep-18/2018 12:22:27

A

Hello Lukasz,

For more about Gearbest's warranty and returns policy, please kindly see the follow link: http://www.gearbest.com/about/warranty-and-return.html. Please contact us at any time if you require further assistance.

Q

Hi Team, will you send the converter from CN plug to Swiss or EU if I order the product to switzerland? Thanks

By Piotr Sep-11/2018 07:15:17

A

Hello Piotr, 
Yes,we can.

Package Contents: 1 x Robot Vacuum, 1 x CN Plug Adapter, 1 x Charging Dock, 1 x Water Tank, 1 x Mopping Pad, 1 x English User Manual

Q

Hello, you will add special EU(POland) adapter for it?

By Paweł Sep-03/2018 19:59:40

A

Hello Paweł,


We will send an adapter with all our products according to the order's country of delivery.


Q

Hi. Can i use this vucumm cleaner in Europe or do I need some sort of power adapter?

By Martin Larsen Sep-02/2018 07:26:29

A

Hello Martin,
We will send an adaptor according to the order's country of delivery.

Q

Is this the 2nd generation model (latedt model)?

By Mark Aug-14/2018 15:42:35

A

Hello Mark,


Yes, it is the 2nd generation model.

Q

Hi, I just purchased the unit for shipment to the New York, USA and I want to confirm that this will ship with required adapter and that it will be functional in the USA. Thank you

By Kally Aug-11/2018 21:40:53

A

Hello Kally,

We will send an adapter with all our products according to the order's country of delivery.


Q

will the CN plug work in the united states?

By dan Aug-07/2018 03:56:57

A

Hello Dan,


We will send an adapter with all our products according to the order's country of delivery.


Q

Is there available stock at the moment?

By Robert Jan-11/2019 11:48:28

A

Hello Robert,
It is in stock.

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

Can this roborock s50 be shipped to Hong Kong? What will be the shipping cost ?

By yash Nov-20/2018 08:48:25

A

Hello yash,

You can see the shipping cost and delivery time during the checkout. 


Yes,it can.

Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  


Q

Is this the China server version? I need it to be integrated with the rest of the xiaomi stuff I have in mainland China version. Thanks!

By Jaco Nov-23/2018 02:56:43

A

Hello Jaco, 
Yes,it is.

Q

Hi. Is This 2nd generation vacuum cleaner or 1st?

By Nik Nov-20/2018 19:38:16

A

Hello Nik,


It is the 2nd generation vacuum cleaner.

Q

hello, for how long is the warranty and how do I get service in Israel?

By hagit Sep-01/2018 13:51:23

A

Hello Hagit,
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html