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Customer Q&A

  • All(43)
  • Product Information(39)
  • Stock Status
  • Payment
  • About Shipping(3)
  • Others(1)
Q

I'm from Greece but now I live in London and I wanna order this phone but I want the EU charger not the UK how can I do it that?

By stelios Feb-15/2019 01:58:10

A

Hello Stelios,

We will send an adapter with all our products according to the order's country of delivery.


Q

Does the power adapter which is included with the phone a UK one or do I need to buy an adapter?

By Jacqueline Feb-14/2019 23:31:46

A

Hello Jacqueline,

We will send an adapter with all our products according to the order's country of delivery.


Q

why the product cannot be shipped to Iran? Is there anyway to place an order and received it in Iran?

By Jamal Feb-02/2019 18:16:16

A

Hello Jamal,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Hello, what rom is loaded?

By EU Jan-02/2019 11:18:25

A

Hello EU, 
The ROM on this Phone supports OTA and is multi-language.

Storage: 6GB RAM + 64GB ROM 

Q

im from italy the charger will be italian charger or chinese with adaptor?

By karanjot Dec-28/2018 19:20:22

A

Hello Karanjot,

There is EU adapter for the item.Thank you.


Q

Does the charger comes in "shipping address's nationality" native plug, or do you add an extra "adapter" to a unique charger in order to satisfy any different needs? Thanks

By Alessandro Dec-02/2018 07:56:51

A

Hello Alessandro,


We will send an adapter with all our products according to the order's country of delivery.


Q

what comes with the phone? thank you

By ricky Nov-25/2018 08:06:35

A

Hello ricky, 
Package contents:

Back Case : 1 
Cell Phone: 1 
English Manual : 1 
Power Adapter: 1 
SIM Needle: 1 
USB Cable: 1

Q

does the face ID of this phone can still be used in Indonesia when I first used it in the Netherlands?

By kiko Nov-25/2018 07:40:45

A

Hello kiko, 

Yes,it can.

Note: Face ID function of this phone is only available for these countries - Hong Kong ( China ), Taiwan ( China ), Singapore, Malaysia, Indonesia, Thailand, Vietnam, France, Italy, Belgium, Hindi, Nepal, Sri Lanka, Bangladesh.

   


Q

Is it mi 8 or mi 8 lite? Is it original? How many days to arrive to USA? How much is shipping?

By daniel Nov-23/2018 23:36:02

A


Hello Daniel,

   


Xiaomi Mi 8

Original version


You can see the shipping costs and delivery time for your order during the checkout. 


Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed. 


We have 3 methods of delivery, the estimated shipping times are below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Q

Is it support VoLTE for India?

By Priyodip Banerjee Nov-23/2018 14:25:39

A

Hello Priyodip, 
Thanks for your inquiry.

Yes it is compatible with VoLTE for India.

Q

I'm from Greece but now I live in London and I wanna order this phone but I want the EU charger not the UK how can I do it that?

By stelios Feb-15/2019 01:58:10

A

Hello Stelios,

We will send an adapter with all our products according to the order's country of delivery.


Q

Does the power adapter which is included with the phone a UK one or do I need to buy an adapter?

By Jacqueline Feb-14/2019 23:31:46

A

Hello Jacqueline,

We will send an adapter with all our products according to the order's country of delivery.


Q

why the product cannot be shipped to Iran? Is there anyway to place an order and received it in Iran?

By Jamal Feb-02/2019 18:16:16

A

Hello Jamal,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Hello, what rom is loaded?

By EU Jan-02/2019 11:18:25

A

Hello EU, 
The ROM on this Phone supports OTA and is multi-language.

Storage: 6GB RAM + 64GB ROM 

Q

im from italy the charger will be italian charger or chinese with adaptor?

By karanjot Dec-28/2018 19:20:22

A

Hello Karanjot,

There is EU adapter for the item.Thank you.


Q

Does the charger comes in "shipping address's nationality" native plug, or do you add an extra "adapter" to a unique charger in order to satisfy any different needs? Thanks

By Alessandro Dec-02/2018 07:56:51

A

Hello Alessandro,


We will send an adapter with all our products according to the order's country of delivery.


Q

what comes with the phone? thank you

By ricky Nov-25/2018 08:06:35

A

Hello ricky, 
Package contents:

Back Case : 1 
Cell Phone: 1 
English Manual : 1 
Power Adapter: 1 
SIM Needle: 1 
USB Cable: 1

Q

does the face ID of this phone can still be used in Indonesia when I first used it in the Netherlands?

By kiko Nov-25/2018 07:40:45

A

Hello kiko, 

Yes,it can.

Note: Face ID function of this phone is only available for these countries - Hong Kong ( China ), Taiwan ( China ), Singapore, Malaysia, Indonesia, Thailand, Vietnam, France, Italy, Belgium, Hindi, Nepal, Sri Lanka, Bangladesh.

   


Q

Is it mi 8 or mi 8 lite? Is it original? How many days to arrive to USA? How much is shipping?

By daniel Nov-23/2018 23:36:02

A


Hello Daniel,

   


Xiaomi Mi 8

Original version


You can see the shipping costs and delivery time for your order during the checkout. 


Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed. 


We have 3 methods of delivery, the estimated shipping times are below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Q

Is it support VoLTE for India?

By Priyodip Banerjee Nov-23/2018 14:25:39

A

Hello Priyodip, 
Thanks for your inquiry.

Yes it is compatible with VoLTE for India.

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

Do you offer any refunds in case of lost shipment (e.g. via priority line)?

By Leky Nov-19/2018 14:52:44

A

Hello Leky,

To ensure a safe delivery, we recommend customers pay a tracking fee and insurance for their order. Buying insurance guarantees your shipment. In the event of verified shipping damage/loss, Gearbest will resend an identical parcel free of charge.

Q

how many Days to send india after Odder

By indrajeet patel Sep-11/2018 17:48:26

A

Hello Indrajeet,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

If I selected, expedited shipping to El Salvador Will what the companny? I prefer standard method but doesn't appear

By Manuel Sep-06/2018 01:27:18

A

Hello Manuel,


The shipping time depends on the shipping method selected during the checkout. 


We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html   


Q

how much years this product have warranty and how to claim it?

By Naeem Yousaf Sep-20/2018 17:09:36

A

Hello Naeem
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html