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Customer Q&A

  • All(11)
  • Product Information(8)
  • Stock Status(1)
  • Payment
  • About Shipping(2)
  • Others
Q

does this phone accept ota update ???

By ks Aug-12/2018 04:06:05

A

Hello Ks, 

Thank you for your inquiry.

The ROM on this Phone supports OTA.


Q

Does it have wireless charging (Qi)?

By Kazuki Jul-05/2018 10:43:37

A

Hello Kazuki, 
Sorry, it doesn't have wireless charging (Qi).

Let me know if you need any help.

Q

Can I use it in the US? Support Google Play Store. If you can, I must buy it.

By KIM Jun-30/2018 02:08:04

A

Hello KIM, 

Please check with your local communication company if they suport this network frequency:

GSM B2 / B3 / B5 / B8, CDMA 1X/EVDO BC0
WCDMA B1 / B2 / B4 / B5 / B8 TD-SCDMA B34 / B39
FDD-LTE B1 / B2 / B3 / B4 / B5 / B7 / B8 / B12 / B17 / B20, TDD-LTE B34 / B38 / B39 / B40 / B41


And it has Google Play Store .

Q

Do you have in stock the Mi8 black? if i am ordering it with expedite, will it come in 14 days? are you delivering it immediately?

By Doron Jun-28/2018 14:26:59

A

Hello Doron,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Q

I am living in India,i have to pay any custom taxes for this phone? if yes how much would it be?

By thejesh Jun-28/2018 06:02:52

A

Hello Thejesh,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Did the smartphone has a signal 4G LTE B20 800MHz ?

By Kamil Jun-22/2018 15:46:07

A

Hello Kamil,
Unlocked for Worldwide use. Please ensure local area network is compatible. click here for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

4G LTE: FDD B1 2100MHz,FDD B12 700MHz,FDD B17 700MHz,FDD B2 1900MHz,FDD B20 800MHz,FDD B3 1800MHz,FDD B4 1700MHz,FDD B5 850MHz,FDD B7 2600MHz,FDD B8 900MHz    



Q

dose this work in india.. ?? is it comes with english version??

By yogesh Jun-20/2018 15:15:39

A

Can work in India, in English

Q

I Live in Portugal, if a order with priority line, Will i pay extra in customs? Or Just the price? Sorry for my english. Thanks

By Vasco Vilarinho Jun-17/2018 23:02:15

A

Hello Vasco,


Unfortunately, we have no control over these regulations and potential import duties, and cannot predict when tax will occur. 

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Will the phone have Google Play store installed?

By Astrid Jun-17/2018 16:05:14

A

Hello Astrid, 
Thanks for your inquiry.

Yes, the item comes with the Google Play Store installed.


Q

does signal work in Brazil?

By Henrique Jun-14/2018 16:47:50

A

Dear Henrique,


Unlocked for Worldwide use. Please ensure local area network is compatible. 

Please check with your carrier/provider before purchasing this item.

Network: 
2G: GSM 850/900/1800/1900MHz CDMA BC0 / CDMA EVDO BC0
3G: WCDMA 850/900/1900/2100MHz TD-SCDMA B34/B39
4G: FDD-LTE B1/B3/B5/B7/B8 TDD-LTE B38/B39/B40/B41

Q

does this phone accept ota update ???

By ks Aug-12/2018 04:06:05

A

Hello Ks, 

Thank you for your inquiry.

The ROM on this Phone supports OTA.


Q

Does it have wireless charging (Qi)?

By Kazuki Jul-05/2018 10:43:37

A

Hello Kazuki, 
Sorry, it doesn't have wireless charging (Qi).

Let me know if you need any help.

Q

Can I use it in the US? Support Google Play Store. If you can, I must buy it.

By KIM Jun-30/2018 02:08:04

A

Hello KIM, 

Please check with your local communication company if they suport this network frequency:

GSM B2 / B3 / B5 / B8, CDMA 1X/EVDO BC0
WCDMA B1 / B2 / B4 / B5 / B8 TD-SCDMA B34 / B39
FDD-LTE B1 / B2 / B3 / B4 / B5 / B7 / B8 / B12 / B17 / B20, TDD-LTE B34 / B38 / B39 / B40 / B41


And it has Google Play Store .

Q

Did the smartphone has a signal 4G LTE B20 800MHz ?

By Kamil Jun-22/2018 15:46:07

A

Hello Kamil,
Unlocked for Worldwide use. Please ensure local area network is compatible. click here for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

4G LTE: FDD B1 2100MHz,FDD B12 700MHz,FDD B17 700MHz,FDD B2 1900MHz,FDD B20 800MHz,FDD B3 1800MHz,FDD B4 1700MHz,FDD B5 850MHz,FDD B7 2600MHz,FDD B8 900MHz    



Q

dose this work in india.. ?? is it comes with english version??

By yogesh Jun-20/2018 15:15:39

A

Can work in India, in English

Q

Will the phone have Google Play store installed?

By Astrid Jun-17/2018 16:05:14

A

Hello Astrid, 
Thanks for your inquiry.

Yes, the item comes with the Google Play Store installed.


Q

does signal work in Brazil?

By Henrique Jun-14/2018 16:47:50

A

Dear Henrique,


Unlocked for Worldwide use. Please ensure local area network is compatible. 

Please check with your carrier/provider before purchasing this item.

Network: 
2G: GSM 850/900/1800/1900MHz CDMA BC0 / CDMA EVDO BC0
3G: WCDMA 850/900/1900/2100MHz TD-SCDMA B34/B39
4G: FDD-LTE B1/B3/B5/B7/B8 TDD-LTE B38/B39/B40/B41

Q

Is that phone is multi language, or just english and chinese?

By Jarek Jun-13/2018 18:38:50

A

Language: Chinese, English 

Q

Do you have in stock the Mi8 black? if i am ordering it with expedite, will it come in 14 days? are you delivering it immediately?

By Doron Jun-28/2018 14:26:59

A

Hello Doron,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

I am living in India,i have to pay any custom taxes for this phone? if yes how much would it be?

By thejesh Jun-28/2018 06:02:52

A

Hello Thejesh,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

I Live in Portugal, if a order with priority line, Will i pay extra in customs? Or Just the price? Sorry for my english. Thanks

By Vasco Vilarinho Jun-17/2018 23:02:15

A

Hello Vasco,


Unfortunately, we have no control over these regulations and potential import duties, and cannot predict when tax will occur. 

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Be the FIRST to Ask a question. Want G Points? Just Write a Review!