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Customer Q&A

  • All(28)
  • Product Information(15)
  • Stock Status(2)
  • Payment(1)
  • About Shipping(9)
  • Others(1)
Q

Does it include the extended battery (https://www.gearbest.com/skateboard/pp_1598113.html?wid=1433363)

By Denis Feb-26/2019 09:17:30

A

Hello Denis,

5.2Ah Li-ion battery ( included in the product ) for 25km mileage.


Q

Hi, Gray version will come back on stock this year?

By Tavi F. Feb-05/2019 18:45:00

A

Hello Tavi,


We are very happy to tell you that this Gray version product is in stock.

You are welcome to buy on our website.


Q

free shipping in Pakistan available?

By vijay Feb-04/2019 13:30:48

A

Hello Vijay,

You can see the shipping cost and delivery time during the checkout. 


Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  


Q

Why didn’t shipping New Zealand??

By Joseph Jan-05/2019 04:27:13

A

Hello Joseph,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Can you confirm this is the BLACK color, not the Silver color? Is this the latest version, ninebot es2 black v1.3 ?

By Theo Nov-27/2018 01:21:10

A

Hello Theo,


All of our products are sold as described, It is V1.3

Please feel free to order anytime.


Q

Hello, does this have UK plug adapter thanks

By gulzar Nov-25/2018 11:53:09

A

Hello Gulzar,


We will send an adapter with all our products according to the order's country of delivery.


Q

I just wonder base in a warning I saw in the product about battery and shipping out to other countries. Does it come the battery with the scooter, right?

By jesus Nov-23/2018 13:52:58

A

Hello Jesus, 
Yes ,this item comes with battery .

Q

Hi, I'd like to buy the item however it doesn't ship to Australia. I'm happy to pay for shipping if I need to. Why can't I send to Australia?

By Ilya Nov-23/2018 01:48:20

A

Hello Ilya,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Hi There do you ship this to New Zealand? How much for the shipping cost? Thanks

By Robin Nov-22/2018 01:31:30

A

Hello Robin,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Hello ! Does the charger sent with the scooter is compatible with EU sectors ? Otherwise what kind of adaptator do I need ?

By Nicolas Nov-19/2018 21:24:12

A

Hello  Nicolas,


It comes with  CN plug.

We will send an correct adapter.


Q

Does it include the extended battery (https://www.gearbest.com/skateboard/pp_1598113.html?wid=1433363)

By Denis Feb-26/2019 09:17:30

A

Hello Denis,

5.2Ah Li-ion battery ( included in the product ) for 25km mileage.


Q

Can you confirm this is the BLACK color, not the Silver color? Is this the latest version, ninebot es2 black v1.3 ?

By Theo Nov-27/2018 01:21:10

A

Hello Theo,


All of our products are sold as described, It is V1.3

Please feel free to order anytime.


Q

Hello, does this have UK plug adapter thanks

By gulzar Nov-25/2018 11:53:09

A

Hello Gulzar,


We will send an adapter with all our products according to the order's country of delivery.


Q

I just wonder base in a warning I saw in the product about battery and shipping out to other countries. Does it come the battery with the scooter, right?

By jesus Nov-23/2018 13:52:58

A

Hello Jesus, 
Yes ,this item comes with battery .

Q

Hello ! Does the charger sent with the scooter is compatible with EU sectors ? Otherwise what kind of adaptator do I need ?

By Nicolas Nov-19/2018 21:24:12

A

Hello  Nicolas,


It comes with  CN plug.

We will send an correct adapter.


Q

Hello, The version you sell is 1.3? I have already placed the order and would like to receive version 1.3 a greeting

By Isaac Nov-11/2018 23:15:31

A

Hello Isaac, 
It's 1.3.

Let me know if you need any help.

Q

Hello, is the ninebot Segway ES 2 Folding Electric Scooter water proof ?

By Andre Sep-28/2018 17:43:45

A

Hello Andre, 
Thanks for your inquiry.

It can support ordinary waterproof.

Q

How do i get the battery expansion pack?

By Ed Sep-28/2018 08:30:22

A

Hello Ed,


The No. 9 electric scooter (sports version) can be reserved with a battery expansion port. The expansion battery weighs about 1.5KG, and the first-line manufacturers import batteries.

Q

Hi what is the strongest motor you got to this item?! //Ron

By Ron Sep-04/2018 13:20:55

A

Hello Ron, 

Thank you for your inquiry.  

●Powerful 700W motor for the max 25km/h speed and max 10 degree gradient

Q

Is there a manual in English or does it only come in Chinese for now?

By Demetris Aug-16/2018 11:12:05

A

Hello Demetris, 
Thanks for your inquiry.

Package Content: 1 x Electric Scooter, 1 x CN Charger, 1 x Chinese Manual

Q

Hi, Gray version will come back on stock this year?

By Tavi F. Feb-05/2019 18:45:00

A

Hello Tavi,


We are very happy to tell you that this Gray version product is in stock.

You are welcome to buy on our website.


Q

free shipping in Pakistan available?

By vijay Feb-04/2019 13:30:48

A

Hello Vijay,

You can see the shipping cost and delivery time during the checkout. 


Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  


Q

I live in the UK, is there any import duty to pay

By Alton Edwards Nov-09/2018 01:40:51

A

Hello Alton,

If any taxes are incurred, they are charged by the destination country and not by GearBest. Taxes are beyond GearBest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Why didn’t shipping New Zealand??

By Joseph Jan-05/2019 04:27:13

A

Hello Joseph,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Hi, I'd like to buy the item however it doesn't ship to Australia. I'm happy to pay for shipping if I need to. Why can't I send to Australia?

By Ilya Nov-23/2018 01:48:20

A

Hello Ilya,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Hi There do you ship this to New Zealand? How much for the shipping cost? Thanks

By Robin Nov-22/2018 01:31:30

A

Hello Robin,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

I just buy es2 ! I hope with fast-30 the product is in France ??

By Lecarpentier Oct-13/2018 05:39:27

A

hello


You can see the shipping costs and delivery time for your order during the checkout. 


Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed. 


We have 3 methods of delivery, the estimated shipping times are below:


1) Expedited Shipping: 3-7 business days 


2) Unregistered Air Mail & Registered Air Mail: 10-40 business days


3) Priority Line: 5-25 business days (Only available for certain countries)




Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Q

How long will it take to ship to wales

By david Oct-09/2018 16:50:37

A

Hello David,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

hi do you ship to Lithuania and when it arrives here do i need to pay the tax?

By hamid Sep-17/2018 08:41:45

A

Hello Hamid,

We are pleased to inform you that we can ship all over the world, including your country.

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 

For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html  


Q

Do you ship to UK?

By Charles Aug-05/2018 23:25:48

A

Hello Charles,

Yes,we can ship it to UK.

Q

Do you ship to malta as i am trying to purchase but it is not allowing me. would it be possible for you to arrange shipping. many thanks

By andy Jul-23/2018 12:33:31

A

Hello Andy,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Hi GB, Is there some extra insurance from Gearbest i can acquire so that if i pay import tax its covered by Gearbest. Destination is Holland Sincerly yours, Kenny

By Kenny Jul-06/2018 11:40:11

A

Hello Kenny,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Could you please let me know if I want to order your product Xiaomi Ninebot ES2 Folding Electric Scooter to Lithuania, do I will need to pay any additional custom taxes for it?

By Gzegoz Jun-14/2018 13:25:32

A

Hello Gzegoz,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html